Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[pr]

YOU HAVE THE WRONG MAP UP FOR DANE COOK IN JACKSONVILLE FLORIDA.  YOU DO NOT SHOW PIT SECTION, AND CAN NOT ENTER PIT SECTION IN THE DROP DOWN BOX,

www.vividseats.com/dane-cook-tickets-jacksonville-jacksonville-center-for-the-performing-arts---mora...

[TeamStubHub1]

Thanks!

[RmOropesa]

Hi Team,

Seeking your assistance to add Floor Section on the event map for the below event:

Event Name:  George Lopez
Venue: Sames Auto Arena|Laredo, TX
Event Date & Time: Sat, Aug 12, 2023, 7:00 PM

StubHub Link: https://www.stubhub.com/george-lopez-laredo-tickets-8-12-2023/event/151519055/?quantity=0
Primary Link: https://www.ticketmaster.com/event/3A005E56F0C78692

[nyrocksmyworld]

Big Head Todd & The Monsters
June 10, 2023
Red Rocks Amphitheater

https://www.stubhub.com/big-head-todd-and-the-monsters-morrison-tickets-6-10-2023/event/151322623/

Wrong seat map. There is not 2 general admission areas.

General admission is in back of venue the rest is all reserved.

Correct seat map here https://tix.axs.com/Q8AgOAAAAABetpaLCwAAAADj%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fDENpdHlPZkRlbnZlcgD%2f%2f%...

[gpo412]

The Capitol Theatre has a section called ADA - you don’t list this as an option in your section drop down required to sell a ticket.

[Mauflores]

Hi Team,

Seeking your assistance to update the LAWN section for this event and make into into one single section

Event Name: Goo Goo Dolls

Venue: Cuthbert Amphitheater

Event Date & Time: Tue, Sep 12, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/goo-goo-dolls-eugene-tickets-9-12-2023/event/151470890/?clickref=1100lwGdtoB...

Primary Link: https://event.etix.com/ticket/online/performanceSale.do?cobrand=cascadetickets&partner_id=240&perfor...

[JONA]

Hi Team,

Kindly update StubHub map  and make 2 Sections only Genaral Admission and  VIP General  Admission to match the map on the primary market with link below for reference: 

Event : Less Than Jake

Venue: Granada Theater Dallas|Dallas, TX

Date and Time: Tue, Aug 29, 2023, 7:30 PM

Primary Link  www.prekindle.com/promo/id/532452769200827651

Thanks,

Jona

[mariefe_madrid]

Hi Team,

Requesting to add the GA Floor on the map seat for the event below:

Collective Soul

The Vogel at Count Basie Center for the Arts|Red Bank, NJ

Fri, May 26, 2023, 8:00 PM

https://www.stubhub.com/collective-soul-red-bank-tickets-5-26-2023/event/151589729/?quantity=2

https://www.ticketmaster.com/collective-soul-red-bank-new-jersey-05-26-2023/event/1D005E67B51A19E1

[Brian1]

Matchbox Twenty 

July 22, 2023

Mohegan Sun

Current incorrect Map

:https://www.stubhub.com/matchbox-twenty-uncasville-tickets-7-22-2023/event/104549123/?quantity=2

Correct Map:

https://www.ticketmaster.com/matchbox-twenty-slow-dream-tour-uncasville-connecticut-07-22-2023/event...

Thanks.

[JONA]

Hi Team,

Please add Preferred Premium Seating Section on StubHub for this event:   Casey Frey    04/04/2023 

Thanks,

Jona