Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mountaindude93]

Hello, Reno Rodeo events on 6/16 and 6/17 have the incorrect seat map.

Reno Rodeo 6/16/ link: https://www.stubhub.com/reno-rodeo-reno-tickets-6-16-2023/event/151651594/ 

Reno Rodeo 6/17 link: https://www.stubhub.com/reno-rodeo-reno-tickets-6-17-2023/event/151644974/ 

Correct event venue link: https://renorodeo.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3AROD%3ARROD23%3ARD0617... 

[geniusboy91]

I have quite the list of things that need fixing/updating for Power Trip Music Festival.

     1. In regards to festival tickets, only event 151626582 (3 Day Pass) is necessary. There are no single day passes, so events 151626580, 151626262, and 151626584 are erroneous and not needed.

     2. As far as Parking and Camping passes. Again, these are not sold for individual days so only event 151626983 is needed. Events 151626981, 151626977, and 151626984 are erroneous and not needed.

     3. Now, most importantly, back to Parking Pass event www.stubhub.com/event/151626983 . The map currently only has Preferred Parking. Please refer to www.axs.com/festivals/476616 and add the following to the map along with the current Preferred Parking:

• Car Camping
• Preferred Car Camping
• Tent Camping
• RV Camping
• Camping Companion Parking
• Anyline Anytime Shuttle Pass

        Alternatively, if you think it is best to have a PARKING PASSES ONLY event separate from a CAMPING PASSES ONLY event that is fine too, but all of those options should be available somewhere. I think the ideal option is one single PARKING/CAMPING PASSES ONLY event. You can refer to Coachella event 150247890 for a similar layout.

[mariefe_madrid]

Hi Team,

Requesting to update the map seat for the event below:

Brian Regan

Freeman Arts Pavilion|Selbyville, DE

Thu, Jun 15, 2023, 7:00 PM

https://www.stubhub.com/brian-regan-selbyville-tickets-6-15-2023/event/151632507/?quantity=2

https://www.freemanarts.org/events-tickets/upcoming-performances/brian-regan

[Mauflores]

Hi Team,

Seeking your assistance to update the FLOOR section clickable or Interactive for this event:

Event Name: Eladio Carrion

Venue: Hard Rock Live - Orlando

Event Date & Time: Thu, May 25, 2023, 8:00 PM

Stubhub Link: https://www.stubhub.com/eladio-carrion-orlando-tickets-5-25-2023/event/151320653/?clickref=1011lwHHU...

Primary Link: https://www.ticketmaster.com/event/22005D87A046B7B8 

[Quiennie]

Hi Team,

Please add missing label (Section Loge: Loge Left, Loge Center, Loge Right) on stubhub map  for this event:

Charlie Wilson
Jun 23 • Fri • 7:30PM • 2023
Filene Center at Wolf Trap - Complex, Vienna, Virginia

Stubhub link: https://www.stubhub.com/charlie-wilson-vienna-tickets-6-23-2023/event/151464920/?quantity=8

Kindly to match the map on the primary market with link below for reference: 
https://www.wolftrap.org/calendar/performance/23filene/0623show23.aspx#datetime=06232023T193000

Thanks,

Quiennie

[RmOropesa]

Hi Team,

Seeking your assistance to add an event map for the below event:

Event Name: CupcakKe
Venue: Webster Hall|New York, NY
Event Date & Time: Sat, Aug 26, 2023, 7:30 PM

StubHub Link: https://www.stubhub.com/cupcakke-new-york-tickets-8-26-2023/event/151580901/?

Primary Link: https://www.axs.com/events/476242/cupcakke-tickets?aff=usaffsongkick

[coop2391]

Can you add reserved sections in front of the stage for Subtronics at Red Rocks on April 14th? 

https://www.stubhub.com/subtronics-morrison-tickets-4-14-2023/event/151231251/?quantity=2

[lotustixmalou]

Hi team,

Please, add floor section 101, 102, 103 and 104 on Stubhub map for below event:
Peso Pluma
Rio Rancho Events Center, Rio Rancho, NM
July 14, 2023, 8:00 PM

Stubhub link: https://www.stubhub.com/peso-pluma-rio-rancho-tickets-7-14-2023/event/151641562/

See this primary ticket provider link for reference: https://www.ticketmaster.com/event/1E005E83F3CA3FED

[teddylegend]

Hi, I am trying to list tickets for Jeff Foxworthy and Leanne Morgan at North Charleston Coliseum, North Charleston SC, on May 17th...i Have Floor 51, row 10....however, when i try and list them, it only gives me the option of Row A, B, or C...please fix this....

here is the correct map from TM :

https://www.ticketmaster.com/jeff-foxworthy-leanne-morgan-with-very-north-charleston-south-carolina-...

https://www.stubhub.com/jeff-foxworthy-north-charleston-tickets-5-17-2023/event/151320568/

[RmOropesa]

Hi Team,

Seeking your assistance to add Pit General Admission for the below event:

Event Name: Godsmack
Venue: Idaho Center|Nampa, ID
Event Date & Time: Fri, Aug 18, 2023, 7:00 PM

StubHub Link: https://www.stubhub.com/godsmack-nampa-tickets-8-18-2023/event/151596840/?sections=1597288&ticketCla...
Primary Link: https://ictickets.evenue.net/cgi-bin/ncommerce3/SEGetEventList?groupCode=GOD&linkID=nampa&shopperCon...