StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Meforstate · ‎06-14-2023

Iowa State Football PARKING map is out of date. For instance, C6 was most expensive lot but has now been renamed to C5. See below for listing link as well as link to new map.
Listing
https://www.stubhub.com/iowa-state-cyclones-football-tickets/performer/9088/?gridFilterType=1

New Map
https://dxbhsrqyrr690.cloudfront.net/sidearm.nextgen.sites/isuni.sidearmsports.com/images/2023/5/26/...

katzbautista08 · ‎06-14-2023

Event Name: Elle King
Event Date: 7/13/2023
Issue to Resolve: Please add actual map on SH
Primary Map Link: https://www.ticketmaster.com/elle-king-manson-washington-07-13-2023/event/0F005E7FE4A95DC7
Screenshot of SH error:

Thanks!

sneauxone · ‎06-15-2023

Janet Jackson

https://www.stubhub.com/janet-jackson-seattle-tickets-6-21-2023/event/151317307/?quantity=1&sections...

The floor is NOT general admission so all of these tickets do not have section and row information.

JES74 · ‎06-15-2023

Auburn Tigers Football Parking Map for all games is missing several locations.

Please update. Link to university's current map is here:

https://auburntigers.com/documents/2023/5/24/Football_Parking_Map_2023_Available_to_Purchase_Lots_5....

bbandit · ‎06-15-2023

https://www.stubhub.com/kane-brown-north-little-rock-tickets-6-17-2023/event/150425237/

Map should have PIT A and PIT B:

https://www.ticketmaster.com/kane-brown-drunk-or-dreaming-tour-north-little-rock-arkansas-06-17-2023...

AntMan · ‎06-15-2023

Can the seat map be updated to include PIT sections for Old Dominion concerts at Harvey's Lake Tahoe outdoor amphitheater for June 30th and July 1st 2023?

Wrong:

Old Dominion Tickets - StubHub

Correct:

Old Dominion, Frank Ray, Kassi Ashton & Greylan James Tickets | arenastateline.org

Thank you!

Anthony N.

Chelle22 · ‎06-15-2023

Hi Team,

Seeking your assistance to add Section Balcony Right, Balcony Center, and Balcony Left on event map for below event:
Event Name: Nothing But Thieves
Venue: House of Blues, Cleveland, OH
Event Date & Time: Sep 22, 2023, 7:30 PM
Stubhub Link: https://www.stubhub.com/nothing-but-thieves-cleveland-tickets-9-22-2023/event/151581396/
Primary Link: https://concerts.livenation.com/nothing-but-thieves-cleveland-ohio-09-22-2023/event/05005E67CEB43E76

katzbautista08 · ‎06-15-2023

Event Name: Owl City
Event Date: 9/30/2023
Issue to Resolve: Please update floor map to be clickable
Primary Map Link: https://www.ticketmaster.com/event/0F005E93F6614E6E
Screenshot of SH error:

Thank you!