Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Quiennie]

Hi Team,

Please update stubhub map for this event:

Monster Energy OUTBREAK TOUR presents: DRAIN
Jun 13 • Tue • 6:00PM • 2023
Hell Stage at Masquerade Music Park - Complex, Atlanta, Georgia

Stubhub link:

https://www.stubhub.com/drain-atlanta-tickets-6-13-2023/event/151615053/?

primary link:

https://www.ticketmaster.com/monster-energy-outbreak-tour-presents-drain-atlanta-georgia-06-13-2023/...

Thanks,

Quiennie

[Indiana_Jones]

For Jerry Seinfeld in San Francisco at the Chase Center on Nov 3, please update seating chart to show the reserved floor. Thank you

Stubhub Map: https://www.stubhub.com/jerry-seinfeld-san-francisco-tickets-11-3-2023/event/151894080/?quantity=2&s...

Ticketmaster Map: https://www.ticketmaster.com/jerry-seinfeld-and-jim-gaffigan-san-francisco-california-11-03-2023/eve...

[RmOropesa]

Hi Team,

Seeking your assistance to add floor general admission, mezzanine sections, and balcony sections on the event map for the below event: 

Event Name: Joe Kay
Venue: The Danforth Music Hall|Toronto, ON 
Event Date & Time: Sat, Jul 22, 2023, 7:00 PM

StubHub Link:  https://www.stubhub.com/joe-kay-toronto-tickets-7-22-2023/event/151854655/?quantity=2
Primary Link: https://www.ticketmaster.ca/joe-kay-toronto-ontario-07-22-2023/event/10005EBFEE124AAE

[mariefe_madrid]

Hi Team,

Requesting section 202 to be interactive on the event below:

Stevie Nicks
PPG Paints Arena|Pittsburgh, PA
Wed, Sep 27, 2023, 7:00 PM

https://www.stubhub.com/stevie-nicks-pittsburgh-tickets-9-27-2023/event/151790923/?priceOption=1,764...

https://www.ticketmaster.com/event/16005EABB4CB4B5D?irgwc=1&clickid=14cyrs0tDxyPTWsXvw2WkytHUkF0fmw5...

[SPine119]

Illenium 

Jacob's Pavilion - Cleveland, Ohio

June 20, 2023

https://www.stubhub.com/illenium-cleveland-tickets-6-20-2023/event/151407612/?quantity=1

There are more than one general admission ticket types. The pit is all GA. The bleachers are separate. I cannot specify that I have pit tickets. The map on Stubhub indicates that all tickets are the same, which they are not. 

From AXS:

[katzbautista08]

Event Name: Men I Trust
Event Date: 6/16/2023
Issue to Resolve: Please update floor map to be clickable
Primary Map Link: https://www.ticketmaster.com/men-i-trust-orlando-florida-06-16-2023/event/22005E4AAADACD34
Screenshot of SH error:

Thanks!

[katzbautista08]

Event Name: Goose
Event Date: 7/6/2023
Issue to Resolve: Please add actual map
Primary Map Link: https://www.ticketmaster.com/goose-portland-maine-07-06-2023/event/01005E7EE5B0588B
Screenshot of SH error:

Thanks!

[lotus_gaymarie]

Event: Hardy 6/15/23 

No map on site. Please include Platinum and ADA sections.

Link to the event on StubHub.com:

https://www.stubhub.com/hardy-pittsburgh-tickets-6-15-2023/event/151812360/

Link to the event from the primary ticket provider:

https://www.axs.com/events/486705/hardy-tickets?q=Hardy+

Thanks!

[Indiana_Jones]

Please add the seating chart for Rod Wave in Tampa at the Amalie Arena on Sept 1. 

Stubhub: https://www.stubhub.com/rod-wave-tampa-tickets-9-1-2023/event/151907929/?quantity=2

Ticketmaster: https://www.ticketmaster.com/rod-wave-tampa-florida-09-01-2023/event/0D005EC8A209CBB3

[fulfillment]

- Event Name: Palace

- Event Date: June 23, 2023, 8:00 PM

- Link to the event on Stub Hub: https://www.stubhub.com/palace-los-angeles-tickets-6-23-2023/event/151519058/

- A link to a correct map: https://concerts.livenation.com/palace-los-angeles-california-06-23-2023/event/09005E57F696770C?_ga=....

There are sections here that don't match