Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[sneauxone]

Janet Jackson

https://www.stubhub.com/janet-jackson-seattle-tickets-6-21-2023/event/151317307/?quantity=1&sections...

The floor is NOT general admission so all of these tickets do not have section and row information.

[JES74]

Auburn Tigers Football Parking Map for all games is missing several locations.

Please update. Link to university's current map is here:

https://auburntigers.com/documents/2023/5/24/Football_Parking_Map_2023_Available_to_Purchase_Lots_5....

[bbandit]

https://www.stubhub.com/kane-brown-north-little-rock-tickets-6-17-2023/event/150425237/

Map should have PIT A and PIT B:

https://www.ticketmaster.com/kane-brown-drunk-or-dreaming-tour-north-little-rock-arkansas-06-17-2023...

[AntMan]

Can the seat map be updated to include PIT sections for Old Dominion concerts at Harvey's Lake Tahoe outdoor amphitheater for June 30th and July 1st 2023?

Wrong:

Old Dominion Tickets - StubHub

Correct:

Old Dominion, Frank Ray, Kassi Ashton & Greylan James Tickets | arenastateline.org

Thank you!

Anthony N.

[Chelle22]

Hi Team,

Seeking your assistance to add Section Balcony Right, Balcony Center, and Balcony Left on event map for below event:
Event Name: Nothing But Thieves 
Venue: House of Blues, Cleveland, OH
Event Date & Time:  Sep 22, 2023, 7:30 PM
Stubhub Link: https://www.stubhub.com/nothing-but-thieves-cleveland-tickets-9-22-2023/event/151581396/
Primary Link: https://concerts.livenation.com/nothing-but-thieves-cleveland-ohio-09-22-2023/event/05005E67CEB43E76

[katzbautista08]

Event Name: Owl City
Event Date: 9/30/2023
Issue to Resolve: Please update floor map to be clickable
Primary Map Link: https://www.ticketmaster.com/event/0F005E93F6614E6E
Screenshot of SH error:

Thank you!

[bbandit]

Country Summer Music Festival @ Sonoma Country Fairgrounds 6/16 has a bad map. Please update to match primary:

https://www.etix.com/ticket/p/2380768/country-summerfrijune-162023-featlynyrd-skynyrdtbatenille-town...

https://www.stubhub.com/lynyrd-skynyrd-santa-rosa-tickets-6-16-2023/event/151776988/

[bbandit]

Bill Burr @ Roxy LA needs reserved maps:

https://www.axs.com/events/489984/bill-burr-live-tickets?q=bill+burr

https://www.stubhub.com/bill-burr-los-angeles-tickets-6-18-2023/event/151926866/?
https://www.axs.com/events/490105/bill-burr-live-tickets?q=bill+burr

https://www.stubhub.com/bill-burr-los-angeles-tickets-6-20-2023/event/151926931/

[bbandit]

Eladio Carrion @ Strand 10/14/23. Please update map to have Stage Front GA option:

https://www.stubhub.com/eladio-carrion-providence-tickets-10-14-2023/event/151927569/?quantity=2

https://event.etix.com/ticket/p/8862930/eladio-carri%C3%B3n-the-sauce-usa-tour-providence-the-strand...

[asorensen21]

Frederick Meijer Gardens Amphitheater in Grand Rapids, MI is listed on SH as a GA only venue when in reality, there are two terraces with stadium type seating.  People with seats in these sections have access to a complimentary VIP bar.  We need to be able to differentiate seats in these sections (and the added value) from GA seats otherwise they're hard to sell.