Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[ryahb16]

Error for event

Event Name: Chelsea Handler

Event Date: November 5, 2023

Link to the event on Stubhub site:

https://www.stubhub.com/chelsea-handler-tickets/performer/170736/

Incorrect Map (no Pit section listed)

https://www.stubhub.com/chelsea-handler-san-francisco-tickets-11-5-2023/event/151776003/?quantity=2

@TeamStubHub1 

A link to a correct map (has Pit section listed):

https://www.broadwaysf.com/events/chelsea-handler/orpheum-theatre/tickets/94D5D731-47EF-45AB-AB6C-55...

[Mauflores]

Hi Team,

Asking for your assistance in updating the map and add Section 1A and 2A for this event:

Event: Morgan Wallen with Hardy
Venue: Ohio Stadium
Date: Sat, Aug 12, 2023, 5:30 PM

Stubhub Link: https://www.stubhub.com/morgan-wallen-columbus-tickets-8-12-2023/event/151267035/?clickref=1011lwX4B...

Primary Link: https://www.ticketmaster.com/event/05005D7EF6416640 

[cath16]

Hi Team, 

May we request to please update the map in Stubhub for Everclear and The Ataris 10/9/2023. Attached below is a link from primary for your reference. 

Thank you, 

Cath 

https://concerts.livenation.com/everclear-with-the-ataris-los-angeles-california-10-09-2023/event/09...

[ejw]

AEW Collision Map wrong for 9/9/23 Cleveland, Ohio. No Mapping for Floor Seats.Please correct issue asap. Please go to: www.rocketmortgage fieldhouse.com for Map info.

[OHBrews]

Above & Beyond with Simon Doty, Durante, and HANA

Oct 20 2023 • Fri • 6:00PM 

https://www.stubhub.com/above-beyond-morrison-tickets-10-20-2023/event/152044812/?quantity=2

Needs to separate the reserved seating sections in the front of the venue to "center," "left," and "right"

[ChicagoEP]

WRONG SEAT VIEW PICTURES: https://www.stubhub.com/chicago-cubs-chicago-tickets-7-22-2023/event/150520019/

The preview pictures of the view from seats in the lower level at Wrigley Field for ALL Chicago Cubs games has recently changed and is wrong. Each section in the 200 level of Wrigley Field has 3 price levels: Box, Reserved Preferred, and Reserved. The seats in Terrace Box and Terrace Reserved Preferred are closer to the field and do not have poles in view. These new preview pictures use the same picture for all three levels, showing the view from way in the back. For example, Section 216, Row 7 does not have any pole in view. Using the same picture from the back of the section for all seats in a section is a bad representation and not accurate. Please put the old pictures back.

[TheOGWong]

Mapping Error 

Event: Jon Pardi 

Date: 8/4/2023

StubHub Link: https://www.stubhub.com/jon-pardi-durant-tickets-8-4-2023/event/151543240/?quantity=2

Correct Map: https://www.ticketmaster.com/jon-pardi-durant-oklahoma-08-04-2023/event/0C005E62C9DF3138 

StubHub should have Pit section instead of 101, 102, and 103 for Friday show only.

[MT509]

Hi team!!

This event has the wrong seating map. The section my tickets are in isn't even on the map making it hard for me to sell my tickets. Thank You!!!

Dierks Bentley

August 27th, 2023

StubHub Link:

https://www.stubhub.com/dierks-bentley-airway-heights-tickets-8-27-2023/event/151707169/

Correct map:

https://northernquest.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?Krypto=j%2Fxtqt8ss0HvMkqcBa1M5o5P...

[Quiennie]

Hi Team,

Please update stubhub map for this event:

The Tallest Man on Earth
Oct 04 • Wed • 7:00PM • 2023
Historic Scoot Inn, Austin, TX, USA

sh link: https://www.stubhub.com/tallest-man-on-earth-austin-tickets-10-4-2023/event/151556757/?

primary link: https://concerts.livenation.com/the-tallest-man-on-earth-with-austin-texas-10-04-2023/event/3A005E95...

Thanks,

Quiennie

[katzbautista08]

Event Name: Moon Taxi
Event Date: 12/1/2023
Issue to Resolve: Please add actual map
Primary Map Link: https://concerts.livenation.com/moon-taxi-with-the-stews-austin-texas-12-01-2023/event/3A005EB209587...
Screenshot of SH error:

Thanks!