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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

katzbautista08
Zamboni Driver

Re: Map Errors on Site

Event Name: Pinky Patel 11/11/23 at 930pm
Event Date: 11/11/23 at 930pm
Issue to Resolve: Please add actual map and be clickable
Primary Map Link: https://tickets.austintheatre.org/9876/9878
Screenshot of SH error:

katzbautista08_0-1691529624372.png

 

Thanks!

 

Reply
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katzbautista08
Zamboni Driver

Re: Map Errors on Site

Event Name: Mojo Brookzz (21+ Event)
Event Date: 08/10/23
Issue to Resolve: Please add actual map and be clickable
Primary Map Link: https://www.ticketweb.com/event/mojo-brookzz-ontario-improv-tickets/13202678
Screenshot of SH error:

katzbautista08_0-1691539538380.png

 

Thanks!

Reply
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Indiana_Jones
Pit Crew

Re: Map Errors on Site

For Luis Miguel in Salt Lake City at the Delta Center on April 28, 2024, when listing tickets in lower level sections, it only allows you to select rows 5-25. There needs to be row C, followed by rows 1-4. Thank you. 

 

Stubhub Map: https://www.stubhub.com/luis-miguel-salt-lake-city-tickets-4-28-2024/event/152142706/?quantity=2

 

Ticketmaster: https://www.ticketmaster.com/luis-miguel-tour-2024-salt-lake-city-utah-04-28-2024/event/1E005EF4D671...

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Primetime1978
Stagehand

Map errors on site

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Primetime1978
Stagehand

Re: Map errors on site

Date of concert is November 15, 2024
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Primetime1978
Stagehand

Wrong seating chart

The seating chart is wrong for Taylor Swift in Toronto, Ontario, Canada.

Date - November 15, 2024
Here is the correct chart

https://www.vividseats.com/taylor-swift-tickets-toronto-rogers-centre-11-15-2024--concerts-pop/produ...
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katzbautista08
Zamboni Driver

Re: Map Errors on Site

Event Name: Dax
Event Date: 10/26/23
Issue to Resolve: Please add actual map
Primary Map Link: https://concerts.livenation.com/dax-denver-colorado-10-26-2023/event/1E005EF5F57A62EA
Screenshot of SH error:

katzbautista08_0-1691626948859.png

Thanks!

 

Reply
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alessiac4521
Stagehand

Re: Map Errors on Site

Name: Taylor Swift The Eras Tour: Toronto
Date: November 15th, 2024
Stubhub Link: https://www.stubhub.com/taylor-swift-toronto-tickets-11-15-2024/event/152129114/?quantity=2
Correct Map: https://www.ticketmaster.com/event/10005F01FB654B4B
(Scroll down)
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stephencrutch
Waterboy

Re: Map Errors on Site

 
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katzbautista08
Zamboni Driver

Re: Map Errors on Site

Event Name: The Beths
Event Date: 10/18/2023
Issue to Resolve: Please add actual map
Primary Map Link: https://www.axs.com/events/477808/the-beths-tickets
Screenshot of SH error:

katzbautista08_0-1691640529149.png

Thanks!

Reply
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