Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[lotus_gaymarie]

Event:  Night Before Christmas 12/10/23 @ 230pm

Kindly add Mezzanine and Balcony sections on the event map.

Link to the event on StubHub.com:

https://www.stubhub.com/the-nightmare-before-christmas-gothic-ball-bazaar-houston-tickets-12-10-2023...

Link to the event from the primary ticket provider:

https://cart.houstonsymphony.org/12302/12303

Thanks!

[lotus_gaymarie]

Hi Team,

Please add section MEZZANINE and BALCONY for the below event.

Raiders of the Lost Ark

Jones Hall at Wortham Center| Houston, TX

Sat, Nov 04, 2023, 7:30 PM

Primary link : https://houstonsymphony.org/tickets/concerts/raiders-of-the-lost-ark-in-concert-2/

Stubhub link: https://www.stubhub.com/raiders-of-the-lost-ark-in-concert-houston-tickets-11-4-2023/event/152017962...

[pdavidson18]

- Event Name: PARKING PASSES ONLY Bethune-Cookman Wildcats at Miami Hurricanes Football

- Event Date: Sept 14

- Link to the event on our site:

https://www.stubhub.com/parking-passes-only-miami-hurricanes-football-miami-tickets-9-14-2023/event/...

- A link to a correct map (if you have one): 

https://miamihurricanes.com/tickets/football-parking/

The green lot is missing on StubHub

[lotus_gaymarie]

Hi Team,

Please update/add section Left Boxes and Right Boxes on Vivid and Stubhub for the below event.

Vikingur Olafsson

Jones Hall at Wortham Center
Houston, TXSun, Jan 28, 2024, 2:30 PM

Primary link: https://cart.houstonsymphony.org/12340/12341

Stubhub link:https://www.stubhub.com/vikingur-olafsson-houston-tickets-1-28-2024/event/152206751/

Vivid link: https://www.vividseats.com/vikingur-olafsson-tickets-houston-jones-hall-at-wortham-center-1-28-2024-...

[RustyRick]

The floor section of this event is seated. I have attached a map and seating numbers from the ticketmaster page. Stubhub event listing does not offer seat selection or display.

Event Name: Fall Out Boy - So Much For (2our) Dust

Event Date: March 1, 2024

Venue: Climate Pledge Arena, Seattle, WA

Link to Stubhub page: https://www.stubhub.ca/fall-out-boy-seattle-tickets-3-1-2024/event/152273163/

[Dannym715]

Good evening Team,

Please add the missing General Pit Admission Section Missing from the below show. High demand show

- Event Name - Dave Matthews Band

- Event Date - Sat November 18 at 7:30pm ·Madison Square Garden, New York, NY

- Link to the event on our site: https://www.stubhub.com/dave-matthews-band-new-york-tickets-11-18-2023/event/152234784/

- A link to a correct map (if you have one): https://seatgeek.com/dave-matthews-band-tickets/new-york-new-york-madison-square-garden-2023-11-18-7...

[Dannym715]

Dave Matthews Band - Missing PIT General Admission

Good evening Team,

Please add the missing General Pit Admission Section Missing from the below show. High demand show

- Event Name - Dave Matthews Band

- Event Date - Sat November 18 at 7:30pm ·Madison Square Garden, New York, NY

- Link to the event on our site: https://www.stubhub.com/dave-matthews-band-new-york-tickets-11-18-2023/event/152234784/

- A link to a correct map (if you have one): https://seatgeek.com/dave-matthews-band-tickets/new-york-new-york-madison-square-garden-2023-11-18-7...

[acmp]

Hi Team,
Please add the following event on Skybox:
Aladdin
Segerstrom Center for the Arts - Segerstrom Hall| Costa Mesa, CA May 09, 2024, 7:30 PM
Primary link https://seats.scfta.org/single?id=27242

[acmp]

Kindly add the event map.

Link to the event on StubHub.com:

https://www.stubhub.com/aladdin-ballet-costa-mesa-tickets-5-9-2024/event/151602403/

Link to the event from the primary ticket provider:

https://seats.scfta.org/single?id=27242

Thanks!

[pinkblueberry]

The General Admission section is greyed out, not allowing you to select or list tickets for that section. Although, some tickets are listed as being General Admission. How do you allow someone to list or select this section? 

Event Name: Global Citizen Festival

Event Date: September 23, 2023

Link: 

Global Citizen Festival Tickets - StubHub