Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mrapt102]

Event: WWE: Road to Wrestlemania

Date: 02/18/24 at 7p

Wrong Map: https://www.stubhub.com/wwe-live-road-to-wrestlemania-fresno-tickets-2-18-2024/event/152352923/?quan...

Correct Map:  https://www.ticketmaster.com/wwe-road-to-wrestlemania-supershow-fresno-california-02-18-2024/event/1...

Thanks!

[mrapt102]

EVENT: Dan and Shay

Date: 04/06/24 at 7p

Wrong Map: https://www.stubhub.com/dan-shay-omaha-tickets-4-6-2024/event/152307100/?quantity=4&clickref=1100lxN...

Correct Map:  https://www.ticketmaster.com/dan-shay-heartbreak-on-the-map-omaha-nebraska-04-06-2024/event/06005F2D...

Thanks!

[Indiana_Jones]

For Kane Brown in Tampa at the Amalie Arena on Sat June 1, 2024, please add the correct seating chart. Thank you.

Stubhub Map: https://www.stubhub.com/kane-brown-tampa-tickets-6-1-2024/event/152332822/?quantity=2&sections=20925...

Ticketmaster: https://www.ticketmaster.com/kane-brown-tampa-florida-06-01-2024/event/0D005F32DD6C1080

[websales]

Please add a seating chart map:

Ricky Skaggs @ Memorial Hall OTR, Cincinnati, OH Thu 12/7

StubHub website: https://www.stubhub.com/kentucky-thunder-cincinnati-tickets-12-7-2023/event/152324004/

Primary website: https://www.memorialhallotr.com/cincinnati-shows/ricky-skaggs-kentucky-thunder-christmas/

[aj123]

Hi Team,

Seeking your assistance to add a map for below event:

Event Name: Blues and the Abstract Truth
Venue: Benaroya Hall, Seattle, WA
Event Date & Time: Apr 20, 2024, 7:30 PM

Stubhub Link: https://www.stubhub.com/seattle-repertory-jazz-orchestra-seattle-tickets-4-20-2024/event/152317209/
Primary Link: https://cart.seattlesymphony.org/25755/25756

Thank you!

[Dave0825]

Indianapolis 500, May 26th 2024

Paddock box is not labeled. Also, "Hulman Terrace Club" label covers my listing and part of the Pressbox chart making it difficult to click on my ticket listing

IRL IndyCar Series Indianapolis 500 Tickets - StubHub

[Mauflores]

Hi Team,

Asking for your assistance for a follow up regarding the map for this event and add GENERAL PARKING section:

Event: Travis Scott Parking
Venue: PNC Arena Parking
Date: Fri, Oct 13, 2023, 8:01 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-travis-scott-raleigh-tickets-10-13-2023/event/152237363/...

Primary Link:  https://www.parkwhiz.com/pnc-arena-parking-3/travis-scott-utopia-tour-presents-circus-maximus-135472...

[Mauflores]

Hi Team,

Asking for your assistance for a follow up regarding the map for this event and add GENERAL PARKING section:

Event: Shania Twain Parking
Venue: PNC Arena Parking
Date: Wed, Oct 18, 2023, 7:31 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-shania-twain-raleigh-tickets-10-18-2023/event/151295061/...

Primary Link: https://www.parkwhiz.com/pnc-arena-parking-3/shania-twain-queen-of-me-tour-1274303/?seller_id=5952 

[katzbautista08]

Event Name: Swans 
Event Date: 9/29/2023
Issue to Resolve: Please update actual time to 8PM
Primary Map Link: https://www.axs.com/events/475176/swans-tickets
Screenshot of SH error: 

Thanks!

[calbear]

The map for all Cal Bears Basketball events at Haas Pavilion in Berkeley (like https://www.stubhub.com/cal-bears-basketball-berkeley-tickets-11-16-2023/event/152229629/) will cause lots of buyer confusion.  Unlike past years where sellers could distinguish chairback and premium bench seating sections in the map location, each section number currently reflects the entire arena from floor seats to the last row under one section number, no "levels."  This also means sections like 23, and 15-17 (17 should be mirroring section 15) appear to include the restricted Student Sections.

Can someone please just use the 2022 map to fix this? 

Frankly, the venue hasn't changed for many years but each year the StubHub map changes.  This official info is all still accurate: https://calbears.com/sports/2014/4/15/209272819.aspx 

Thanks.