StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mariefe_madrid · ‎10-10-2023

Hi Team,

Requesting to update map seat for the event below:

Ministry (21+ Event)

Showbox SODO|Seattle, WA

Sat, Mar 02, 2024, 7:00 PM

https://www.stubhub.com/ministry-seattle-tickets-3-2-2024/event/152387277/?priceOption=1,179,5555

https://tix.axs.com/1CImDwAAAAB7hfGJAwAAAABk%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fA0FYUwD%2f%2f%2f%2f%2f%2f%...

Thank you!

ldrtix · ‎10-10-2023

EVENT NAME: JO KOY

EVENT DATE: 1/20/24

Stubhub: https://www.stubhub.com/jo-koy-miami-tickets-1-20-2024/event/152414751/

Primary: https://www.ticketmaster.com/jo-koy-world-tour-miami-florida-01-20-2024/event/0D005F472D3C36C2?refer...

lotus_gaymarie · ‎10-10-2023

Hi Team,
Please update the map on Stubhub for the below event.

Ride Podcast - Benito Skinner and Mary Beth Barone
El Rey Theatre Los Angeles
Los Angeles, CA
Sat, Nov 18, 2023, 10:15 PM

Primary Link : https://www.axs.com/events/506475/ride-podcast-2nd-show-added-tickets

Stubhub Link: https://www.stubhub.com/podcast-the-ride-los-angeles-tickets-11-18-2023/event/152413011/?

acmp · ‎10-10-2023

Hi Team!

Requesting to make stubhub map interactive

primary link: https://www.ticketmaster.com/parking-ringling-bros-and-barnum-bailey-orlando-florida-01-13-2024/even...

stubhub link: https://www.stubhub.com/secure/search?q=ringling%20bros%20&sellSearch=false

Thanks!

ilconto · ‎10-10-2023

For all the St. John's Mens Basketball games at Madison Square Garden you are missing the courtside VIP sections. I want to sell my tickets and They are row AA of VIP12 Section.

The first event with this problem is

Michigan Wolverines at St. John;s Red Storm Basketball

Madison Square Garden, New York NY

November 13, 2023

https://www.stubhub.com/st-johns-red-storm-basketball-new-york-tickets-11-13-2023/event/152245893/

Below is a seat map that contains the VIP sections:

https://www.ticketsmarter.com/e/st-johns-red-storm-vs-michigan-wolverines-tickets-new-york-11-13-202...

websales · ‎10-10-2023

Scotty McCreery @ Hobart Arena, Troy, OH Fri 1/26/24 @ 7 PM

The exact layout of the floor and stage is available. Please update accordingly.

SH Link: https://www.stubhub.com/scotty-mccreery-troy-tickets-1-26-2024/event/152424602/?sections=&ticketClas...

Correct Map: https://www.etix.com/ticket/p/50156878/scotty-mccreery-troy-hobart-arena?_gl=1*1wmaw2q*_ga*MzY1MDI2M...

Mauflores · ‎10-10-2023

Hi Team,

We are making a follow up for you to update the Event name on Stubhub for this event.

The information on stubhub website is PREPAID PASS ONLY - Jhene Aiko (Not a Show Ticket). CORRECT NAME should be: Jhene Aiko

Event: Jhene Aiko
Venue: Oakland Arena
Date: Sat, Dec 02, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/jhene-aiko-oakland-tickets-12-2-2023/event/152361464/?clickref=1011lxRmMCWp&...

Primary Link: https://www.ticketmaster.com/jhene-aiko-oakland-california-12-02-2023/event/1C005F32E4D6374B

Mauflores · ‎10-10-2023

Hi Team,

Asking for your assistance in updating the map and please correct the placement of the PERFORMANCE ARE, it should be in the middle, and please update as well the time on the event to 6:45pm:

Event: PBR - Unleash the Beast - 2 Day Pass
Venue: Allstate Arena
Date: Fri, Jan 12, 2024, 6:45 PM

Stubhub Link: https://www.stubhub.com/pbr-unleash-the-beast-rosemont-tickets-1-12-2024/event/152290740/?clickref=1...

Primary Link: https://www.ticketmaster.com/pbr-unleash-the-beast-rosemont-illinois-01-12-2024/event/04005F079EB413...