Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[iceteadrank]

For the 2/19/24 WWE event in the Honda Center, section 201 is not showing all the rows correctly. I'm trying to sell tickets that are double lettered (AA, BB, CC, etc.) and the option is not there when I'm trying to list it.

[TeamStubHub1]

Thank you so much for bringing this to our attention! We'll get the details sent over to our mapping team immediately. 

[BassCat]

Lobero Theater, February 29, 2024, Sarah Jarosz. The listing options are sections 1, 2, 3 and general, but this time venue (600 seats) has only left, center and right.
Please fix. Thank you.

[BassCat]

The Lobero Theater in Santa Barbara, CA has left, center and right sections. Some events are GA, no reserved seats.
For Opera Santa Barbara on November 10, your map is correct, but listings are all designated sections 1, 2 or 3, which means the pick list is wrong. Confusing.
For Sarah Jarosz, 2/29/2024, again the StubHub map is correct, but the pick list for creating listings offers sections 1, 2, 3 and general.
There are listings shown in non-existent section B as well as a non-existent GA Floor and sections 1 and 3. I don't know how to list my center section tickets.
I have screenshots but don't see a way to upload them.
https://www.lobero.org/whats-on/seating-chart/ doesn't show their section designations. They only show up when you put a seat in your cart.
Look forward to a fix. Thanks.

[Mauflores]

Hi Team,

Asking for your assistance in updating the map and replace GREEN LOT to MORGAN LOT for this parking event:

Event: Suicide Boys Parking
Venue: Amalie Arena Parking
Date: Sun, Nov 05, 2023, 6:31 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-uicideboy-tampa-tickets-11-5-2023/event/151801871/?click...

Primary Link:  https://www.parkwhiz.com/amalie-arena-parking/uicideboy-present-grey-day-tour-2023-with-ghostemane-m... 

[RmOropesa]

Seeking your assistance in updating the event map for the below event. Floor sections are not clickable. 

Event Name: Romeo Santos
Venue: CFG Bank Arena|Baltimore, MD 
Event Date & Time: Thu, Nov 02, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/romeo-santos-baltimore-tickets-11-2-2023/event/152267655/?priceOption=1%2C36...

Primary Link: https://www.ticketmaster.com/romeo-santos-formula-vol-3-tour-baltimore-maryland-11-02-2023/event/150...

[mrapt102]

Hello,

Can you please have your map updated for the following event:

EVENT NAME: Kane Brown

EVENT DATE: 04/13/24 at 530p

STUBHUB LINK; https://www.stubhub.com/kane-brown-terre-haute-tickets-4-13-2024/event/152537334/

PRIMARY LINK: https://www.ticketmaster.com/kane-brown-the-full-ride-tour-bloomington-indiana-04-13-2024/event/0500...

Thank you!

[Bwaynut]

The top result for a search of "Hell's Kitchen" has very few available tickets:

https://www.stubhub.com/hell-s-kitchen-tickets/performer/150087389

Most of the tickets are on this page/result:

https://www.stubhub.com/hell-s-kitchen-new-york-tickets/performer/150087451

Can these be merged into same result?  

[mariefe_madrid]

Hi Team,

Requesting to update map seat for the event below:

Orlando Magic Parking

Amway Center Parking|Orlando, FL

Mon, Nov 06, 2023, 7:01 PM

https://www.stubhub.com/parking-passes-only-orlando-magic-orlando-tickets-11-6-2023/event/151768681/...

Parking: Magic v Mavericks Tickets Nov 06, 2023 Orlando, FL | Ticketmaster

Thank you!

[katzbautista08]

Event Name: Lauryn Hill Parking 
Event Date: 11/10/23 20:01 
Issue to Resolve: Please update map for this event to parking
Primary Map Link: https://www.ticketmaster.com/east-west-garage-parking-for-ms-portland-oregon-11-10-2023/event/0F005F... 
Screenshot of SH error: 

Thanks!