Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[lotus_gaymarie]

Event:
Thee Sacred Souls
Fox Theater Pomona | Pomona, CA
Sat, Dec 02, 2023, 8:00 PM

Kindly add GA Pit section.

Link to the event on Stubhub.com:

https://www.stubhub.com/thee-sacred-souls-pomona-tickets-12-2-2023/event/152403760/?sections=&ticket...

Link to the event from the primary ticket provider:
https://www.axs.com/events/505259

Thanks!

[katzbautista08]

Event Name: The Japanese House 
Event Date: 12/5/23  
Issue to Resolve: Please update time to 7PM
Primary Map Link: https://www.ticketweb.com/event/the-japanese-house-quinnie-ally-majestic-theatre-tickets/13441248
Screenshot of SH error: 

Thanks!

[Blondie98584]

I am trying to sell my Lauren Daigle tickets for November 18th and I have two floor tickets, but that isn’t an option in the drop down menu. It shows only floor general admission. How can I get this corrected ASAP so I can get my tickets sold by next weekend? Thanks.

[TeamStubHub1]

Thank you so much for bringing that to our attention. We've verified that the primary vendor is also showing assigned seating, so we'll send the details over to our mapping team and have that information added to the map as soon as possible. 

[BaM33]

JUANES NORTH AMERICA TOUR 2024

 

Roseland Theater

February 13, 2024 8:00 PM

Live Nation Presents:
JUANES NORTH AMERICA TOUR 2024

Tuesday, February 13th, 2024 8:00PM
Roseland Theater
All Ages General Admission Floor | 21 & Over Reserved Seating Balcony

 

Kindly add Balcony Sections - Reserved Seating.

Link to the event on StubHub.com:

https://www.stubhub.com/juanes-portland-tickets-2-13-2024/event/152564320/

Link to the event from the primary ticket provider:

https://event.etix.com/ticket/online/performanceSale.do?partner_id=240&_gl=1*12nhv7*_ga*MTE1MzgzOTQ5...

Thanks!

[lotus_gaymarie]

Event:

Ali Siddiq

Improv Comedy Club - Addison|Dallas, TX

Sun, Nov 19, 2023, 5:00 PM

Kindly add section for General Admission - Individual Tickets.

Link to the event on StubHub.com:

https://www.stubhub.com/ali-siddiq-dallas-tickets-11-19-2023/event/152571459/?

Link to the event from the primary ticket provider:

https://www.ticketweb.com/event/ali-siddiq-addison-improv-tickets/13841068

Thanks!

[Mauflores]

Hi Team,

Asking for your assistance in updating the PARKING MAP and add 

CENTER CITY GREEN to this event:

Event: Pink Parking
Venue: Spectrum Center Parking
Date: Sun, Nov 12, 2023, 7:31 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-pink-charlotte-tickets-11-12-2023/event/151484600/?click...

Primary Link:  https://spectrumcenter.parkmobile.io/venues/spectrum-center/events/183830 

[Quiennie]

Hi Team,

Kindly add stubhub map for this event:

Lauryn Hill Parking

Fri, Nov 10, 2023, 8:01 PM

Moda Center Parking|Portland, OR

stubhub map:https://www.stubhub.com/parking-passes-only-lauryn-hill-portland-tickets-11-10-2023/event/152430384/...

Primary link: https://www.parkwhiz.com/moda-center-parking-2/ms-lauryn-hill-miseducation-of-lauryn-hill-25th-anniv...

Thanks,

Quiennie

[LMK999]

Sections 4 and 6 are reversed.

https://www.stubhub.com/depeche-mode-chicago-tickets-11-13-2023/event/151481499/

[katzbautista08]

Event Name: Cirque Dreams Holidaze 7pm
Event Date: 11/24/23
Issue to Resolve: Please update map for this event and add Sections 1,2,3
Primary Map Link: https://www.ticketmaster.com/event/1B005EE7E3AF4C10
Screenshot of SH error: 

Thanks!