Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[RmOropesa]

Hi Team,

Seeking your assistance to add sections for the event map for the below event:

Event Name: Bassem Youssef
Venue: Laugh Out Loud Comedy Club|San Antonio, TX 
Event Date & Time:  Thu, Jan 18, 2024, 7:30 PM

Stubhub Link: https://www.stubhub.com/bassem-youssef-san-antonio-tickets-1-18-2024/event/152315692/?

Primary Link: https://www.ticketweb.com/event/bassem-youssef-laugh-out-loud-comedy-club-tickets/13630478?pl=lolsan...

[Mauflores]

Hi Team,

Please update the selection and add PREFERRED VIEWING section for this event:

Natalie Jane (16+ Event)
Racket
New York, NY
Fri, Mar 15, 2024, 8:30 PM

Primary Link: https://www.axs.com/events/511911/natalie-jane-tickets

[hleagle13]

Wrong sections listed for all events at BankPlus Amphitheater at Snowden Grove

There are 34 boxes shown on all the maps, but there are a few problems. The boxes are not labeled correctly, and all seats currently on sale in those sections do not exist. We had multiple issues this past year with people showing up thinking they had VIP BOX 25, or something similar, when they actually had seats in section 25.

Please remove the VIP part of the section name, as it is just wrong.

Please limit the row to row 1 only. looking at the shows on sale, multiple rows are listed which is a dead giveaway that the seats being sold there are not actually located inside the box.

At the time of this post, no inventory even exists inside the boxes so all listings are fake.

Ideally, the boxes wouldn't even be listed on the map. the map doesn't show all of the box inventory anyway. Finally, boxes 21-34 aren't even listed in the correct location.

For more info/private discussion, please reach out to amphitheaterinfo@southaven.org

[katzbautista08]

Event Name: Gabito Ballesteros 8PM
Event Date: 11/22/2023
Issue to Resolve: Please add missing Section Orchestra Left on Stubhub Map
Primary Map Link: https://www.axs.com/events/504126/gabito-ballesteros-tickets?q=gabito&src=Z5KGN4D3E6G0FVRX43MN3SZ0&t...
Screenshot of SH error:  

Thanks!

[Mauflores]

Hi Team,

Asking for your assistance in updating the FLOOR SECTION for this event:

Please add:
GENERAL ADMISSION FLOOR
F1
F2

Event: Jon Pardi
Venue: Idaho Center
Date: Wed, Feb 21, 2024, 7:00 PM

Stubhub Link: https://www.stubhub.com/jon-pardi-nampa-tickets-2-21-2024/event/152617175/?clickref=1011lxY5rfHh&utm...

Primary Link: https://ictickets.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS:FIC:FIC24:1102JP:&linkI... 

[Quiennie]

Hi Team,

Event: 

Straight No Chaser

Sat, Nov 25, 2023, 7:30 PM

DeVos Performance Hall | Grand Rapids, MI

Please update stubhub map for the above event -- Orchestra should be click as one for mapping.

Stubhub link: https://www.stubhub.com/straight-no-chaser-grand-rapids-tickets-11-25-2023/event/151778151/?sections...

primary link: https://www.ticketmaster.com/event/08005E9CA93C2443?irgwc=1&clickid=XiC0uS1oVxyPUaTwCxX1ZQQlUkFXjf24...

Thanks,

[JONA]

Hi Team,

Please update Stubhub map for this event Nightmare Before Christmas 12/10/2023 2:30 PM Show to match the Sections name on the primary market with link below for reference :

Sections to be updated:
From Grand Right to Grand Tier Right

From Grand Left to Grand Tier Left

Primary Market Link:
https://cart.houstonsymphony.org/12302/12303

Thanks,
Jona

[RmOropesa]

Hi Team,

Seeking your assistance to update and add LOT A, LOT B, AND LOT C section on the event map for below event:

Event Name: Parker McCollum Parking
Venue: Ameris Bank Amphitheatre Parking|Alpharetta, GA
Event Date & Time: Fri, May 31, 2024, 7:31 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-parker-mccollum-alpharetta-tickets-5-31-2024/event/15251...
Primary Link: https://concerts.livenation.com/premier-parking-parker-mccollum-alpharetta-georgia-05-31-2024/event/...

[lotus_gaymarie]

Event:

NIghtmare Before Christmas

Jones Hall at Wortham Center|Houston, TX

Sun, Dec 10, 2023, 2:30 PM

Kindly update the event map to match section name on the primary market:

From Grand Right to Grand Tier Right
From Grand Left to Grand Tier Left

Link to the event on StubHub.com:

https://www.stubhub.com/the-nightmare-before-christmas-gothic-ball-bazaar-houston-tickets-12-10-2023...

Link to the event from the primary ticket provider:

https://cart.houstonsymphony.org/12302/12303

Thanks!

[lotus_gaymarie]

Event:

Disney On Ice: Find Your Hero

Propst Arena at the Von Braun Center | Huntsville, AL

Sat, Apr 20, 2024, 11:00 AM

Kindly add these missing sections:

104-108

110-115

117-121

Link to the event on StubHub.com:

https://www.stubhub.com/disney-on-ice-huntsville-tickets-4-20-2024/event/152559617/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/20005F59D32911FF

Thanks!