Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[coop2391]

Can you fix the main floor for Ralph Barbosa on February 2/3, 2024 in Chicago? It should not be GA and should have reserved seating like this:

[lotus_gaymarie]

Event:

Disney On Ice Parking

Footprint Center Parking  |Phoenix, AZ

Sat, Jan 13, 2024, 6:31 PM

No parking map on site.

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-disney-on-ice-frozen-encanto-phoenix-phoenix-tickets-1-1...

Link to the event from the primary ticket provider:

https://www.parkwhiz.com/footprint-center-parking/disney-on-ice-presents-frozen-encanto-1372865/

[lotus_gaymarie]

Event:

Valentines Super Love Jam Parking

Footprint Center Parking | Phoenix, AZ

Sun, Feb 18, 2024, 7:31 PM

Kindly make the event map interactive.

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-valentine-super-love-jam-phoenix-tickets-2-18-2024/event...

Link to the event from the primary ticket provider:

https://www.parkwhiz.com/footprint-center-parking/valentine-s-super-love-jam-1364029/

[lotus_gaymarie]

Hi Team,

Please, kindly link the section on its corresponding section on section 119 and 120 for the below event.

Disney on Ice: Into the Magic
BMO Harris Bank Center
Rockford, IL
Sat, Jan 13, 2024, 11:00 AM

Primary Link : https://www.ticketmaster.com/disney-on-ice-presents-into-the-rockford-illinois-01-13-2024/event/0400...

Stubhub Link : https://www.ticketmaster.com/disney-on-ice-presents-into-the-rockford-illinois-01-13-2024/event/0400...

[lotus_gaymarie]

Event:

Disney on Ice: Into the Magic
BMO Harris Bank Center | Rockford, IL
Sun, Jan 14, 2024, 1:00 PM

Kindly fix the map. Listings are mapping incorrectly:

Tickets from section 118 are mapping to Sec 119, Sec 119 tickets mapping to Sec 120 and so on...

Link to the event on StubHub.com:
https://www.stubhub.com/disney-on-ice-into-the-magic-rockford-rockford-tickets-1-14-2024/event/15243...

Thanks!

Link to the event from the primary ticket provider

[mariefe_madrid]

Hi Team,

Requesting to update the map seat on the event below:

Ain't Too Proud

Kimmel Center - Academy of Music|Philadelphia, PA

Sun, Jan 14, 2024, 1:00 PM

https://www.stubhub.com/ain-t-too-proud-philadelphia-tickets-1-14-2024/event/151776077/

https://www.kimmelculturalcampus.org/SmartSeat/Index?itemNumber=52300#/seatmap

Thank you!

[mariefe_madrid]

Hi Team,

Requesting to fix issue on section 120, tried clicking the section but result is showing section 119 instead of 120. 

Disney on Ice: Into the Magic

BMO Harris Bank Center|Rockford, IL

Sat, Jan 13, 2024, 3:00 PM

https://www.stubhub.com/disney-on-ice-into-the-magic-rockford-rockford-tickets-1-13-2024/event/15238...

Disney On Ice presents Into the Magic Tickets Jan 13, 2024 03:00 PM Rockford, IL | Ticketmaster

Thank  you!

[sicinc]

https://www.stubhub.com/white-christmas-seattle-seattle-tickets-12-2-2023/event/152077885/

The seating chart on Stubhub for the 5th Avenue Theatre is incorrect. Please see the seating chart directly from the venue here:

https://www.5thavenue.org/media/2v1bkmm4/2324_seating-chart_11x17_full-chart.pdf

You guys have it as having an Orchestra, Middle Orchestra, and Rear Orchestra, which results in ALL orchestra tickets being placed in the front of your seating chart. The 5th ave theatre only has it seperated into Right, Center and Left Orchestra. They don't have middle and rear on their chart.

The mezzanine is messed up the same way on the stubhub seating chart. Can you please fix it to have the following sections:

Orchestra Left
Orchestra Center
Orchestra Right

Mezzanine Left
Mezzanine Center
Mezzanine Right

That is the correct way that the theatre does it.
Thanks!

[MapErrors]

- Event Name : Oliver Anthony

- Event Date : May 3, 2024

- Link to the event on our site : https://www.stubhub.com/oliver-anthony-huntington-tickets-5-3-2024/event/152601504/?quantity=2

- A link to a correct map : https://www.ticketmaster.com/oliver-anthony-out-of-the-woods-huntington-west-virginia-05-03-2024/eve... 

Section RS is missing on Stubhub map. (It is located between the PIT and sections A & B)

[mrapt102]

Hello,

Can you please update the map to reflect the primary?

EVENT NAME: Jason Aldean

EVENT DATE: 08/29/24 at 730p

STUBHUB MAP: https://www.stubhub.com/jason-aldean-greensboro-tickets-8-29-2024/event/152653164/?sections=276819%2...

PRIMARY MAP: https://www.ticketmaster.com/jason-aldean-highway-desperado-tour-2024-greensboro-north-carolina-08-2...

Thank you!