StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Quiennie · ‎12-11-2023

Hi Team,

Event is General Admission. Please update stubhub map and add section GA 21+ and GA under 21 for this event:

Event:

Yo La Tengo (Rescheduled from 9/23/2023)

Fri, Feb 16, 2024, 8:00 PM

Boulder Theater|Boulder, CO

Stubhub link: https://www.stubhub.com/yo-la-tengo-boulder-tickets-2-16-2024/event/152245390/

primary link: https://www.axs.com/events/488919/yo-la-tengo-tickets

Thanks,

Quiennie

TheOGWong · ‎12-11-2023

Event Name: Cody Johnson Credit One Stadium | Charleston, SC

Event Date: 9/21/2024

Link to the event on our site: Stubhub - Cody Johnson 9/21/24

A link to a correct map (if you have one): Ticketmaster

SH map is missing the Pit sections for this event.

mrapt102 · ‎12-11-2023

Hello,

Can you please have your map updated to reflect the primary?

EVENT NAME: LetterKenny Live

EVENT DATE: 2/8/24 at 8p

STUBHUB LINK: https://www.stubhub.com/a-night-of-stand-up-comedy-halifax-tickets-2-8-2024/event/152720422/?quantit...

PRIMARY LINK: https://www.ticketmaster.ca/letterkenny-presents-a-night-of-standup-halifax-nova-scotia-02-08-2024/e...

THANK YOU!!!!

lotus_gaymarie · ‎12-11-2023

Event:

NF - Nate Feuerstein Parking

Vystar Veterans Memorial Arena Parking | Jacksonville, FL

Sun, May 26, 2024, 7:31 PM

Kindly make the parking map interactive.

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-nf-jacksonville-tickets-5-26-2024/event/152340773/?quant...

Link to the event from the primary ticket provider:

https://www.parkwhiz.com/vystar-veterans-memorial-arena-parking/nf-hope-tour-1363919/

Thanks!

geoffreynelson · ‎12-11-2023

Most 200-level Taylor Swift listings at the Rogers Centre (Toronto November 23 2024) are not showing up. The StubHub maps splits many sections into "L" and "R", whereas the tickets themselves only show the number. This results in listings missing from the map. For example see 211 listings here:

Listings are missing on STUBHUB map:

https://www.stubhub.com/taylor-swift-toronto-tickets-11-23-2024/event/152129139/?quantity=4&sections...

But Ticketmaster map does not have separate L/R:

https://www.ticketmaster.ca/taylor-swift-the-eras-tour-toronto-ontario-11-23-2024/event/10005F01FCD2...