StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mariefe_madrid · ‎12-14-2023

Hi Team,

Requesting to add 555 GARAGE section in the map for the event below:

Monster Jam Parking

Golden 1 Center Parking|Sacramento, CA

Sat, Jan 27, 2024, 7:01 PM

https://www.stubhub.com/parking-passes-only-monster-jam-sacramento-tickets-1-27-2024/event/152288619...

ahawk813 · ‎12-14-2023

- Event Name: Most Valuable Promotions: Jake Paul

- Event Date: December 15, 2023

- Link to the event on our site:
https://www.stubhub.com/jake-paul-orlando-tickets-12-15-2023/event/152575448/?quantity=2&sections=&t...

- A link to a correct map (if you have one)
https://www.ticketmaster.com/most-valuable-promotions-jake-paul-vs-orlando-florida-12-15-2023/event/...

katzbautista08 · ‎12-14-2023

REQUESTING FOR SH MAPPING

Event Name: Jon Batiste: UNEASY Tour
Event Date: 2/27/2024
Issue to Resolve: Please add correct map for this event and please base it on the primary.
Primary Map Link: https://concerts.livenation.com/jon-batiste-uneasy-tour-indianapolis-indiana-02-27-2024/event/05005F...
Screenshot of SH error:

Thanks!

mrapt102 · ‎12-15-2023

Hello,

Can you please have your map updated to reflect the primary?

EVENT NAME: LetterKenny Live

EVENT DATE: 3/22/24 at 8p

STUBHUB LINK: https://www.stubhub.com/a-night-of-stand-up-comedy-coquitlam-tickets-3-22-2024/event/152739132/

PRIMARY LINK: https://www.ticketmaster.ca/letterkenny-presents-a-night-of-standup-coquitlam-british-columbia-03-22...

THANK YOU!!

mrapt102 · ‎12-15-2023

Hello,

Can you please update your map to reflect the primary?

EVENT NAME: Matt Rife

EVENT DATE: 8/9/24 at 8p

STUBHUB LINK: https://www.stubhub.com/matt-rife-thackerville-tickets-8-9-2024/event/152753209/

PRIMARY LINK: https://seatgeek.com/matt-rife-tickets/comedy/2024-08-10-8-pm/6310822?preview_token=mqvyYmG5Rx&ampli...

THANK YOU!!!!

Frenchsoup · ‎12-15-2023

Incorrect Floor Map:
Nicki Minaj Presents: Pink Friday 2 World Tour
April 17th, 2023

https://www.stubhub.ca/nicki-minaj-montreal-tickets-4-17-2024/event/152728029/

https://www.ticketmaster.ca/nicki-minaj-presents-pink-friday-2-montreal-quebec-04-17-2024/event/3100...

I understand that section wise there are no differentiations on tickets, but we should be able to include the row of tickets in sale. Makes a very big difference as its not GA