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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

katzbautista08
Zamboni Driver

Re: Map Errors on Site

REQUESTING FOR SH MAPPING

 

Event Name: Cirque du Soleil Crystal Parking 07:30 PM
Event Date: 01/05/2024 
Issue to Resolve: Please update map and be clickable (LITTLE CAESARS ARENA GARAGE)
Primary Map Link: https://www.parkwhiz.com/little-caesars-arena-parking/cirque-du-soleil-crystal-1334333/
Screenshot of SH error: 

katzbautista08_0-1703729636327.png

Thanks!

Reply
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dosmanoslides
Zamboni Driver

Re: Map Errors on Site

All SAP Center events in San Jose CA are missing the Penthouse Lounge Section, which replaced the Pacific Suite in mid 2023. The Penthouse Lounge is numbered box seating with unlimited food, drink, and alcohol included. These seats are available for all NHL games, and selected concerts & shows.

 

Info: https://www.nhl.com/sharks/tickets/penthouse-lounge

Map: Missing sections in redMissing sections in red

Reply
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A_L
Zamboni Driver

Re: Map Errors on Site

Incorrect map
Skinbone
SAT MAR 162024 – 7:00 PM
Royal Oak Music Theatre, Royal Oak MI
https://www.axs.com/events/520452/skinbone-tickets

https://www.stubhub.com/skinbone-royal-oak-tickets-3-16-2024/event/152747010


Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event:
Rose Bowl Parking
Rose Bowl Stadium Parking | Pasadena, CA
Mon, Jan 01, 2024, 2:01 PM

 

Kindly add ONE COLORADO GARAGE on the parking map.

 

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-rose-bowl-pasadena-tickets-1-1-2024/event/151365589/?qua...

 

Link to the event from the primary ticket provider:
https://www.parkjockey.com/en-us/homes/event/168412

 

Thanks!

Reply
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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting for map to be interactive on Stubhub for the event below:

Cincinnati Symphony Orchestra - Louis' Grand Finale

Cincinnati Music Hall|Cincinnati, OH

Sat, May 11, 2024, 7:30 PM

 

https://www.stubhub.com/cincinnati-symphony-cincinnati-tickets-5-11-2024/event/152237066/?

 

https://www.cincinnatisymphony.org/Smartseat/Index?itemNumber=13489#/seatmap

Thank you!

Reply
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websales
Rookie

Re: Map Errors on Site

Oliver Anthony @ Corbin Arena, Corbin, KY Fri 5/10/24 7:30 PM

 

Stage and floor is set up on your site as a half house, but this is incorrect.

 

SH Link: https://www.stubhub.com/oliver-anthony-corbin-tickets-5-10-2024/event/152601552/?sections=1589621&ti...

 

Primary: https://www.ticketmaster.com/oliver-anthony-out-of-the-woods-corbin-kentucky-05-10-2024/event/16005F...

Reply
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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Kindly update stubhub map and change section name GREEN LOT to Morgan Lot for the event below.

 

Ringling Bros B&B Circus Parking

Sat, Jan 06, 2024, 11:01 AM

Amalie Arena Parking Tampa, FL

 

Stubhub link: https://www.stubhub.com/parking-passes-only-ringling-bros-and-barnum-bailey-circus-tampa-tampa-ticke...

 

primary link: https://www.parkwhiz.com/amalie-arena-parking/ringling-bros-and-barnum-bailey-presents-the-greatest-...

 

Thanks,  

 

Quiennie

Reply
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katzbautista08
Zamboni Driver

Re: Map Errors on Site

REQUESTING FOR SH MAPPING

 

Event Name: Mike Birbiglia  7PM
Event Date: 4/26/2024
Issue to Resolve: Please update time to 7PM
Primary Map Link: https://www.ticketmaster.com/mike-birbiglia-please-stop-the-ride-chicago-illinois-04-26-2024/event/0...
Screenshot of SH error:  

katzbautista08_0-1703972536368.png

Thanks!

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event:

Disney on Ice: Into the Magic

BMO Harris Bank Center Rockford, IL

Sat, Jan 13, 2024, 3:00 PM

 

Kindly fix the event map, listings on sections 115-122 are not mapping to the correct section labels.

 

Link to the event on StubHub.com:

https://www.stubhub.com/disney-on-ice-into-the-magic-rockford-rockford-tickets-1-13-2024/event/15238...


Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/04005F0B8E611773?wt.mc_id=EML_TMNT684568_1972264_0[PC_eventImage&...

 

Thanks!

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event:
Green Day Parking
Chase Field Parking Phoenix, AZ
Wed, Sep 18, 2024, 5:31 PM
 
Kindly add CHASE FIELD GARAGE on the parking map.
Reply
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