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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, update map:
Event name: TommyInnit
Venue: Stage AE, Pittsburgh, PA
Date: April 13, 2024, 7:00 PM

 

Stubhub link: https://www.stubhub.com/tommyinnit-pittsburgh-tickets-4-13-2024/event/152737333/

 

Primary ticket provider link: https://www.axs.com/events/520565/tommyinnit-tickets

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pmarenson
Rookie

Re: Map Errors on Site

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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

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Indiana_Jones
Pit Crew

Re: Map Errors on Site

For Blake Shelton in Detroit on Fri Feb 23 and Tacoma on Fri March 15, please take a look at the Floor Sections. There are 2-3 floor sections in which are harder to select from because they are white (not purple). It appears there are no seats for these sections when there are. Please fix this asap. I have contacted Stubhub a couple times about this. Thank you

 

https://www.stubhub.com/blake-shelton-detroit-tickets-2-23-2024/event/152464063/?quantity=2&sections...

 

https://www.stubhub.com/blake-shelton-tacoma-tickets-3-15-2024/event/152464268/?quantity=2Screenshot 2024-01-16 at 10.22.40 AM.png

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TeamStubHub1
Moderator

Re: Map Errors on Site

Hi there! Apologies for any confusion with the map on-site. Looking into this, these maps appear differently on our end. Can you please try another device, or clearing your cache and cookies?

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pmarenson
Rookie

Re: Map Errors on Site

Please add the pit section to the following event:

 

AJR

Pechanga Arena, San Diego, CA

5/1/24 7:30PM

 

https://www.stubhub.com/ajr-san-diego-tickets-5-1-2024/event/152580290/

 

https://www.axs.com/events/511714/ajr-tickets

 

Thanks!

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pmarenson
Rookie

Re: Map Errors on Site

Also Please add the pit section to the following event:

 

Snarky Puppy

Kings theatre, Brooklyn, NY

4/18/24 8PM

 

https://www.stubhub.com/snarky-puppy-brooklyn-tickets-4-18-2024/event/152670330/

 

https://www.kingstheatre.com/events/snarky-puppy/tickets/BBBFE34A-B20D-4C63-BD04-88F105B756B9

 

Thanks!

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websales
Rookie

Re: Map Errors on Site

Please update the map for the event:

The Avett Brothers @ MegaCorp Pavilion, Newport, KY Sat 8/24/24 6 PM

 

SH Link: https://www.stubhub.com/the-avett-brothers-newport-tickets-8-24-2024/event/152873685/

 

Primary: https://promowestlive.com/cincinnati/megacorp-pavilion/2024/08/the-avett-brothers2

 

It is the same map as all other outdoor events at the MegaCorp Pavilion.

 

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websales
Rookie

Re: Map Errors on Site

The map is incorrect for:

Avett Brothers @ Jacobs Pavilion, Cleveland, OH Fri 8/23/24 7:30 PM

 

SH Link: https://www.stubhub.com/the-avett-brothers-cleveland-tickets-8-23-2024/event/152873678/?sections=&ti...

 

Primary: https://www.axs.com/events/517863/the-avett-brothers-tickets

 

Seating Chart - Avett Brothers - Jacobs Pavilion.png

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mrapt102
Rookie

Re: Map Errors on Site

Hello,

 

Can you please have your map updated to match the primary?

 

EVENT NAME: Sum 41

EVENT DATE: 4/19/24 at 7p

 

STUBHUB LINK: https://www.stubhub.com/sum-41-la-vista-tickets-4-19-2024/event/152885178/?quantity=0

 

PRIMARY LINK: https://www.ticketmaster.com/sum-41-tour-of-the-setting-la-vista-nebraska-04-19-2024/event/20006022A...

 

THANK YOU!!!

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