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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

krgoff16
Team Mascot

Re: Map Errors on Site

The posting fields available for this event are incorrect.

https://www.stubhub.com/savannah-bananas-boston-tickets-6-8-2024/event/152406753/?quantity=2

 

Where are your seats? The only options for Zone "Open Seating" is Section "Open Seating" for the Section Drop down. My seats are "LOWER BOWL - B98 TO B130" but it won't let me post as such.

There's other postings that specify "LOWER BOWL - B98 to B130" but it seems like that is no longer an available option to post!

 

Please resolve.

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Cgrad253
Backup Singer

Wrong map red hot chilli peppers - George, Wa May 31

Listing for red hot chilli peppers in George Wa is showing the camping map not concert venue
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shtickets1
New User

Interactive Map Not Working Guaranteed Rate Field Chicago

The interactive map for Guaranteed Rate Field (Chicago White Sox MLB Team) is not working for all 2024 games.  In the interactive map, you cannot click on any sections between 111 - 118 and 146 - 153.  If you filter by Zone you can see there are tickets available in those sections.  It also looks like there are sections in the outfield and upper deck that are not working the same way.  Below is a link to opening day:

 

https://www.stubhub.com/chicago-white-sox-chicago-tickets-3-28-2024/event/152167997/?quantity=2

 

 

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ihateut
Zamboni Driver

Mapping

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creanier
Backup Singer

Re: Map Errors on Site

- Map Issue - Press Box section is not showing on the Billy Joel seat map.  When listing tickets for sale, Press Box (row and seat number) is an option, but not the 7 specific sections (PL1 thru PL7).  The seat map for Foo Fighters (link included below) does display the correct Press Box Suite sections on the seat map.   Please update right away, as listing tickets in this section do not display to the public.  Thank you.

- Event Name - Billy Joel

- Event Date - 5/24/2024

- Link to the event on our site - Billy Joel Tickets - Billy Joel Concert Tickets and Tour Dates - StubHub

- A link to a correct map (if you have one) - Foo Fighters Tickets - StubHub

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add Section 733 10TH ST (977 G Pl. NW Garage) for below event:

Event Name: Washington Wizards Parking
Venue: Capital One Arena Parking, Washington DC, DC
Event Date & Time: Feb 10, 2024, 7:01 PM
Stubhub Link: https://www.stubhub.com/parking-passes-only-washington-wizards-washington-tickets-2-10-2024/event/15...?
Primary Link: https://spothero.com/search?kind=event&id=795739&view=dl

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Please update the map and add 313 for this event:

Bert Kreischer
Santander Arena
Reading, PA
Sat, Apr 27, 2024, 7:00 PM

Primary Link:https://www.ticketmaster.com/bert-kreischer-tops-off-world-tour-reading-pennsylvania-04-27-2024/even...

Stubhub Link: https://www.stubhub.com/bert-kreischer-reading-tickets-4-27-2024/event/152420727/? Screenshot 2024-02-07 192937.png

 

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RmOropesa
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance the map to General Admission for the below event:

Event Name: Oneohtrix Point Never
Venue: The Neptune Theatre|Seattle, WA
Event Date & Time:  Wed, Apr 17, 2024, 8:00 PM

 

Stubhub Link: https://www.stubhub.com/oneohtrix-point-never-seattle-tickets-4-17-2024/event/152858480/?sections=&t...

Primary Link: https://www.ticketmaster.com/oneohtrix-point-never-seattle-washington-04-17-2024/event/0F006023A6021...RmOropesa_0-1707368590286.png

 



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A_L
Zamboni Driver

Re: Map Errors on Site

Incorrrect map
Mr. Big 5/10/24
Fri, May 10, 2024, 8:00 PM
Saban Theatre|Beverly Hills, CA

https://www.axs.com/events/526537/mr-big-tickets
https://www.stubhub.com/mr-big-beverly-hills-tickets-5-10-2024/event/152946294

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aj123
Zamboni Driver

Re: Map Errors on Site

Hi Team,
Seeking your assistance to make the map interactive (clickable) for below event:


Event Name: Jessica Kirson
Venue: Belasco Theater Los Angeles, Los Angeles, CA
Event Date & Time: May 09, 2024, 7:00 PM


Stubhub Link: https://www.stubhub.com/netflix-is-a-joke-fest-los-angeles-tickets-5-9-2024/event/152752848/
Primary Link: https://concerts.livenation.com/netflix-is-a-joke-presents-jessica-los-angeles-california-05-09-2024...


Thank you!

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