cancel
Showing results for 
Search instead for 
Did you mean: 
If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

GRoberts
Team Mascot

Re: Map Errors on Site

"Masters of Hawaiian Music" - Barns at Wolf Trap, 3/7

 

https://www.stubhub.com/george-kahumoku-jr-vienna-tickets-3-7-2024/event/153043645/?quantity=2

 

Two of the four seating sections are are missing.  In addition to "Prime Balcony" and "Prime Orchestra," there is also "Side Balcony and Rear Orchestra." The seats I have are Rear Orch, but I had no choice but to list them as Prime Orch (just see any of the other events you have listed for the same venue).

 

Thanks!

Reply
Loading...
Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Asking for your assistance in updating the map for this event and add PIT 1 and PIT 2:

Event:NEEDTOBREATHE
Venue: Michigan Lottery Amphitheatre at Freedom Hill
Date: Wed, May 29, 2024, 7:00 PM

Primary Link: https://www.ticketmaster.com/needtobreathe-the-caves-world-tour-sterling-heights-michigan-05-29-2024... nb.png

Reply
Loading...
Indiana_Jones
Pit Crew

Re: Map Errors on Site

For Aventura in Houston, TX on Sun May 12 at the Toyota Center, please add the correct standard Floor Map. Thank you.

 

Stubhub: https://www.stubhub.com/aventura-houston-tickets-5-12-2024/event/153164880/?quantity=2&sections=&tic...

 

AXS: https://www.axs.com/events/534370/aventura-cerrando-ciclos-tickets#standard-tickets-section

Reply
Loading...
angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please fix the invalid Stubhub link for the following event:

 

Veeze24 Oxford

Las Vegas, NV

Wed, Mar 06, 2024, 8:00 PM

 

Stubhub Link:

Buy sports, concert and theater tickets on StubHub!

Reply
Loading...
Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Please add update the selection and add GENERAL ADMISSION and VIP TABLE for this event:

Maoli
The UC Theatre
Berkeley, CA
Sat, Mar 02, 2024, 8:00 PM

Primary Link: https://www.etix.com/ticket/p/38675043/maoli-berkeley-the-uc-theatre?_gl=1*18kxqaw*_ga*NzgzMTI2MTE0L....
Stubhub Link: https://www.stubhub.com/maoli-berkeley-tickets-3-2-2024/event/152951180/?sections=1165822&ticketClas...

Reply
Loading...
katzbautista08
Zamboni Driver

Re: Map Errors on Site

REQUESTING FOR SH MAPPING

 

Event Name: San Francisco Symphony Music for Families 2PM
Event Date: 3/9/24 
Issue to Resolve: Please update map to be clickable/interactive (Section LOGE H)
Primary Map Link: https://www.sfsymphony.org/Subscribe/Series/Music-for-Families
Screenshot of SH error:  

katzbautista08_0-1709344773100.png

Thanks!

Reply
Loading...
katzbautista08
Zamboni Driver

Re: Map Errors on Site

REQUESTING FOR SH MAPPING

 

Event Name:  Zucchero  8PM
Event Date: 5/14/24
Issue to Resolve: Please update map to be clickable/interactive (Section: Mezzanine Left 5/Mezzanine Left 5)
Primary Map Link: https://tickets.mhrth.com/5830/5831
Screenshot of SH error: 

katzbautista08_0-1709426599604.png

Thanks! 

Reply
Loading...
katzbautista08
Zamboni Driver

Re: Map Errors on Site

REQUESTING FOR SH MAPPING

 

Event Name: Anthony Jeselnik  8pm
Event Date: 3/22/24
Issue to Resolve: Please update map to be clickable/interactive (Section ORCHESTRA CENTER) 
Primary Map Link: https://www.thevetsri.com/events/detail/anthony-jeselnik
Screenshot of SH error: 

katzbautista08_0-1709436402087.png

Thanks!

Reply
Loading...
katzbautista08
Zamboni Driver

Re: Map Errors on Site

REQUESTING FOR SH MAPPING

 

Event Name: Bert Kreischer  7PM
Event Date: 4/27/24
Issue to Resolve: Please add correct Stubhub link on skybox.
Primary Map Link: https://www.ticketmaster.com/event/02005F43E7EA3226
Screenshot of SH error: 

katzbautista08_0-1709439146980.png

CORRECT STUBHUB LINK: https://www.stubhub.com/bert-kreischer-reading-tickets-4-27-2024/event/152420727/?sections=573278%2C...

 

Thanks!

 

Reply
Loading...
Polopony
Stagehand

Re: Map Errors on Site

All of the mapping for the Toronto Blue Jays games do not show the 100 level seating, or the 200 level seating (TD Clubhouse) behind home plate. All that shows are the cheap 500 level seating.... Aug 24 listing.jpgn like this all week!

Reply
Loading...
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here