Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[lotus_gaymarie]

Event:

Don Omar

Frost Bank Center|San Antonio, TX

Sun, Mar 24, 2024, 8:00 PM

NO MAP ON SITE

Link to the event on StubHub.com:

https://www.stubhub.com/don-omar-san-antonio-tickets-3-24-2024/event/152654188/?priceOption=1%2C317%...

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/3A005F743F74CEBE

[lotus_gaymarie]

Event:

Let's Sing Taylor

City Winery - Nashville|Nashville, TN

Fri, May 10, 2024, 7:30 PM

Issue: NO MAP ON SITE

Link to the event on StubHub.com:

https://www.stubhub.com/let-s-sing-taylor-a-live-band-experience-nashville-tickets-5-10-2024/event/1...

Link to the event from the primary ticket provider:

https://citywinery.com/nashville/ticket-selection?eventId=lets-sing-taylor-0xayqh

Thanks!

[ssheff65]

The map for this event is missing tickets for sale in all the lower sections on multiple dates. This one is Toronto BlueJays vs. Pittsburgh Pirates on Sunday, June 2, 2024.

Toronto Blue Jays Tickets - StubHub

[JONA]

Hi Team,

Kindly change Section name from Mezzanine to BALCONY   for this Event Jacob Collier 5/19/2024  to match the map on the primary market with link below for reference:

https://artsandlectures.ucsb.edu/buy/?performanceId=5149c

Thanks,

Jona 

[lotus_gaymarie]

Event:
Marc E. Bassy
Neumos | Seattle, WA
Tue, Mar 05, 2024, 7:00 PM

Kindly update the event map and include General Admission 21+ and General Admission under 21.

Link to the event on StubHub.com:

https://www.stubhub.com/marc-e-bassy-seattle-tickets-3-5-2024/event/152998036/

Link to the event from the primary ticket provider:
https://www.axs.com/events/529260/marc-e-bassy-tickets?q=Marc+E.+Bassy

Thanks!

[mariefemadrid]

Hi Team,

Requesting map to be interactive for the event below:

Al Di Meola (Rescheduled from 11/17/2023)

Nashua Center for the Arts|Nashua, NH

Fri, Apr 05, 2024, 7:00 PM

https://www.stubhub.com/al-di-meola-nashua-tickets-4-5-2024/event/152200198/?

https://www.etix.com/ticket/p/8201003/al-di-meolathe-electric-years-nashua-nashua-center-for-the-art...

Thank you!

[lotustixmalou]

INCORRECT MAP, RESERVED SECTIONS ARE MISSING:
Dr. Jordan Peterson
April 05, 2024, 7:30 PM

Stubhub link: https://www.stubhub.com/jordan-peterson-nashville-tickets-4-5-2024/event/152737400/

Primary ticket provider link: https://www.ticketmaster.com/event/1B005F86E0C45662

[mrapt102]

Hello,

Can you please update your map to reflect a SINGLE Gallery like the primary?

EVENT NAME: Matt Rife

EVENT DATE: 05/02/24 at 7p

STUBHUB LINK: https://www.stubhub.com/matt-rife-las-vegas-tickets-5-2-2024/event/152746679/?quantity=0

PRIMARY LINK: https://www.ticketmaster.com/matt-rife-problemattic-world-tour-las-vegas-nevada-05-02-2024/event/170...

THANK YOU!!

[bdodge]

Rogers Centre - Toronto Blue Jays

Tickets in many sections (100s and 200s) are not mapping for entire season. 

Seattle Mariners at Toronto Blue Jays (Home Opener)

Apr 08 • Mon • 7:07PM • 2024

Rogers Centre, Toronto, Ontario, Canada

https://www.stubhub.ca/toronto-blue-jays-toronto-tickets-4-8-2024/event/152171598/?quantity=2

[bdodge]

Not mapping correctly for 200s and 100s:

Los Angeles Dodgers at Toronto Blue Jays

Apr 27 • Sat • 3:07PM • 2024

Rogers Centre, Toronto, Ontario, Canada

 

https://www.stubhub.ca/toronto-blue-jays-toronto-tickets-4-26-2024/event/152171585/?quantity=2