Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[AlmostFamous]

Event link: https://www.stubhub.ca/luke-hemmings-chicago-tickets-5-21-2024/event/153233587/

Luke Hemmings, May 21 2024, Riviera Theatre Chicago

The Floor (General Admission) section is currently invalid.  Cannot create listing for that section.

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Cody Jinks  7PM
Event Date: 4/13/24
Issue to Resolve: Please add correct time for this event.
Primary Map Link: https://www.etix.com/ticket/p/79864789/cody-jinks-kalamazoo-the-arena-at-wings-event-center
Screenshot of SH error: 

Thanks!

[RmOropesa]

Hi Team,

Seeking your assistance to add an event map for the below event:

Event Name: Chicago Fire Parking
Venue: Soldier Field Parking|Chicago
Event Date & Time:  Sat, Mar 16, 2024, 1:01 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-chicago-fire-chicago-tickets-3-16-2024/event/152701324/?...

Primary Link: https://spothero.com/search?kind=event&id=854363&view=dl

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Chicago Fire Parking  1PM
Event Date: 03/16/24
Issue to Resolve: Please add correct map for this event
Primary Map Link: https://nightout.com/events/a/chicago-fire-parking-soldier-field-parking-chicago-sat-mar-16-2024
Screenshot of SH error: 

Thanks!

[pmarenson]

Please update the following map- There should NOT be a pit section.

Amos Lee

Warner Theatre, Washington DC

5/17/24 7:30 PM

https://www.stubhub.com/amos-lee-washington-tickets-5-17-2024/event/153240089/?sections=234236&ticke...

https://concerts.livenation.com/amos-lee-washington-district-of-columbia-05-17-2024/event/1500606BE8...

[pmarenson]

Please update the map to have a RESERVED PIT. Thanks!

Indigo Girls & Amos Lee

Santa Barbara Bowl- Santa Barbara, CA

9/21/24 7PM

https://www.stubhub.com/indigo-girls-santa-barbara-tickets-9-21-2024/event/152737343/?quantity=2

https://www.axs.com/events/520342/indigo-girls-and-amos-lee-tickets

[pmarenson]

Please put up the seat map for the following-

Lamb of God & Mastodon

7/19/24 6PM

Texas Trust CU Theatre at Grand Prairie, Grand Prairie, TX, US

https://www.stubhub.com/lamb-of-god-grand-prairie-tickets-7-19-2024/event/153029238/

https://www.axs.com/events/530012/lamb-of-god-mastodon-ashes-of-leviathan-tour-tickets

[vernfern]

When trying to list tickets for following shows at Budweiser Stage in Toronto, we cannot enter the row for seats in Section 303 with exception of a few rows.

Unable to enter row "B" and have to instead list tickets without the row. Similarly, a lot of other rows are missing with exception of "J" "K" "L" and "M". Screenshot attached

Thanks!!

[beskathy]

I have tried multiple times to get you to change the Corral Reserved Seating chart you have posted for Stagecoach Music Festival. You are using an old map! I'm trying to sell my tickets but the map you have posted makes my seats look like they're off to the right when in fact they are dead center. Please change this ASAP!!! Stagecoach Music Festival is happening April 26-28, 2024 so I don't have a lot of time to sell my tickets and you are hindering the process greatly. This is very disappointing! The link to the event is https://stagecoachfestival.com/passes/ and if you click on "view location" under Corral Reserved Seating you will see the correct seating chart. Please please please make this change ASAP

[katzbautista]

REQUESTING FOR SH MAPPING

Event Name: Brandon Lake  19:00 

Event Date: 03/15/24
Issue to Resolve: Please update map to be clickable/interactive
Primary Map Link: https://ticketswestinw.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ATWC%3AEARN24%3AE...
Screenshot of SH error: 

Thanks!