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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

aj123
Zamboni Driver

Re: Map Errors on Site

Hi Team,


Seeking your assistance to make Section B interactive (clickable) for below event:


Event Name: Chayce Beckham
Venue: Choctaw Casino Hotel Pocola, Pocola, OK
Event Date & Time: Apr 05, 2024, 8:00 PM


Stubhub Link: https://www.stubhub.com/chayce-beckham-pocola-tickets-4-5-2024/event/152774482/?
Primary Link: https://www.ticketmaster.com/chayce-beckham-pocola-oklahoma-04-05-2024/event/0C005F45C2943989


Thank you!

 

Reply
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Quiennie
Zamboni Driver

Incorrect Stubhub Seat Map

Hi Team,

 

Kindly change the current stubhub map to correct seat map: 

Add the following section:

- Main Floor (1,2,3,4)
- Loge (Left, Right and Center)
- Balcony (5,6,7,8)

 

Stubhub link: https://www.stubhub.com/sesame-street-live-say-hello-minneapolis-tickets-5-18-2024/event/152622543/?...

 

primary link: https://www.ticketmaster.com/sesame-street-live-say-hello-minneapolis-minnesota-05-18-2024/event/060...

 

Thanks,

 

Quiennie

Reply
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bagonhead
Waterboy

Re: Map Errors on Site

All the MLB Minnesota Twins home games seem to be missing the Delta SKY360 Suite in center field. I think I remember it being on stubhub last year. All the other ticketing sites seem to have it. I prefer stubhub though. Don't make me switch please 🙂

 

See Twins ballpark map here: https://www.mlb.com/twins/ballpark/seat-map

Reply
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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Please update the map and add these sections:

Floor and Balcony General Admission
GA MEZZ

Event: Sierra Ferrell
Venue: The Eastern Atlanta, GA
Date:  Thu, May 09, 2024, 8:00 PM

Stubhub Link:https://www.stubhub.com/sierra-ferrell-atlanta-tickets-5-9-2024/event/152581098/?quantity=0&listingI...

Primary Link: https://www.axs.com/events/510468/sierra-ferrell-tickets as.png

Reply
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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Kindly add the correct seat map on stubhub for the event below:

O.A.R.
Aug 14 • Wed • 8:00PM • 2024
KettleHouse Amphitheater, Bonner, Montana, USA


Stubhub link: https://www.stubhub.com/o-a-r-bonner-tickets-8-14-2024/event/152617821/?quantity=0

 

Primary link: https://www.ticketmaster.com/event/1E005F9691BE11AF?brand=logjampresents

 

Thanks,

 

Quiennie

Reply
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SPine119
Zamboni Driver

Re: Map Errors on Site

Hi team, 

 

Event: 311, AWOLNATION, & Neon Trees

Location: Cleveland, Ohio

Venue: Jacob's Pavilion

 

https://www.stubhub.com/311-cleveland-tickets-7-28-2024/event/153235462/?quantity=1

The show listing is incorrect. This is a GA pit show, the options for selling are for when there is a seated pit. There are no sections 1-3 on the floor for this show. 

On Stubhub:

SPine119_0-1711853202729.png

AXS: https://tix.axs.com/fp3dHgAAAAD3ed5VAgAAAABW%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fDkphY29ic1BhdmlsaW9uAP%2f%...

SPine119_1-1711853312493.png

 

Reply
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kom_Won
Team Mascot

Re: Tickets not selling after months of being the lowest - filtered out

It might depend on how you listed them. If you did a direct relist after buying through the button below your tickets, they may not come up as recommended if there are other options. Even more expensive ones. 

 

I think I have a pretty good idea of why this happens... but I'll keep it to myself.

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event:

Tampa Bay Rays Parking

Tropicana Field Parking Saint Petersburg, FL

Sun, Mar 31, 2024, 1:41 PM

 

Kindly update the parking map and make it interactive.

 


Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-tampa-bay-rays-st-petersburg-tickets-3-31-2024/event/152...

 


Link to the event from the primary ticket provider:

https://www.mlb.com/rays/ballpark/transportation/parking#advancesingle

 

Thanks!

Reply
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mariefemadrid
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Requesting to add VIP section on Stubhub map for the event below:

Breaking Benjamin

Ford Wyoming Center|Casper, WY

Sat, Apr 20, 2024, 7:00 PM

 

https://www.stubhub.com/catch-your-breath-casper-tickets-4-20-2024/event/152857298/?quantity=2

https://www.ticketmaster.com/breaking-benjamin-casper-wyoming-04-20-2024/event/1E006025DA5D3A8C

Thank you!

Reply
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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to Section PIT General Admission for below event:

Event Name: Staind and Breaking Benjamin
Venue: Idaho Center, Nampa, ID
Event Date & Time: Oct 06, 2024, 5:30 PM
Stubhub Link: https://www.stubhub.com/breaking-benjamin-nampa-tickets-10-6-2024/event/153232688/?
Primary Link: https://ictickets.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?

Reply
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