Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mariefemadrid]

Hi Team,

Requesting for Mezzanine and Balcony sections to be interactive on Stubhub map for the event below:

Anne Wilson

Elsinore Theatre|Salem, OR

Sun, Nov 17, 2024, 7:00 PM

https://www.stubhub.com/anne-wilson-salem-tickets-11-17-2024/event/153470866/?sections=&ticketClasse...

https://www.etix.com/ticket/p/74307267/anne-wilsonthe-rebel-tour-salem-elsinore-theatre?_gl=1*1dbhmm....

Thank you!

[CDolotina]

Michael Franti 07/27/24 6:15 PM
Michael Franti Tickets - StubHub
Map not interactive

[pr]

YOU HAVE THE COMPLETELY WRONG MAP FOR CODY JOHNSON LAS VEGAS FRIDAY DECEMBER 13TH.  YOUR SEATING CHART IS ALMOST REVERSED OF WHAT IT SHOULD BE AND BUYERS ARE GOING TO BE UPSET WITH THE RESULTS WHEN THEY GET TO THE VENUE

https://tix.axs.com/gHEUIQAAAAArn1CPAgAAAABe%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fA2dnYQD%2f%2f%2f%2f%2f%2f%...

[mrapt102]

Hello,

Can you please have your map updated to reflect the floor on the primary?

EVENT NAME: Grupo Frontera

EVENT DATE: 09/27/24 at 8p

STUBHUB LINK: https://www.stubhub.com/grupo-frontera-fresno-tickets-9-27-2024/event/153566321/?quantity=0

PRIMARY LINK: https://www.ticketmaster.com/grupo-frontera-jugando-a-que-no-fresno-california-09-27-2024/event/1C00...

THANK YOU!!!!

[pmarenson]

The balcony should be RESERVED seating for the following event:

Lorna Shore

House of Blues Houston- Houston, TX

10/3/24 5:30PM

https://www.stubhub.com/lorna-shore-houston-tickets-10-3-2024/event/153570951/?sections=450350&ticke...

https://concerts.livenation.com/lorna-shore-houston-texas-10-03-2024/event/3A0060A880BA18AF?_gl=1*8z....

[aj123]

Hi Team,

Seeking your assistance to make the 4 Runner Lot section as 1 section only for below event:

Event Name: Gabriel Iglesias Parking
Venue: Ball Arena Parking, Denver, CO
Event Date & Time: May 18, 2024, 8:01 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-gabriel-iglesias-denver-tickets-5-18-2024/event/15263793...
Primary Link: https://www.ticketmaster.com/ball-arena-event-parking-gabriel-iglesias-denver-colorado-05-18-2024/ev...

Thank you!

[RmOropesa]

Hi Team,

Seeking your assistance in updating the Back General Lawn to the General Lawn for the below event:

Event Name: Michael Franti and Spearhead
Venue: Redding Civic Auditorium|Redding, CA
Event Date & Time: Sat, Aug 10, 2024, 6:00 PM

StubHub Link: https://www.stubhub.com/michael-franti-redding-tickets-8-10-2024/event/153336789/?quantity=0&section...

Primary Link: https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/selectPerformance?performance_id=9...

[katzbautista08]

Hi Team,

Seeking your assistance to add Section Pit Floor, VIP Mezzanine, ADA, and Premium VIP Section for below event:

Event Name: Taking Back Sunday
Venue: JJs Live, Fayetteville, AR
Event Date & Time: May 21, 2024, 7:30 PM

Stubhub Link: https://www.stubhub.com/taking-back-sunday-fayetteville-tickets-5-21-2024/event/152702169/
Primary Link: https://stubs.net/tickets/5719/taking-back-sunday-at-jjs-live

Thanks!

[RmOropesa]

Hi Team,

Seeking your assistance in updating the floor section  for the below event:

Event Name: Grupo Frontera
Venue: Bert Ogden Arena|Edinburg, TX
Event Date & Time: Sat, Oct 05, 2024, 8:00 PM

Stubhub link: https://www.stubhub.com/grupo-frontera-edinburg-tickets-10-5-2024/event/153566303/?quantity=0&sectio...
Primary link: https://www.axs.com/events/567887/grupo-frontera-jugando-a-que-no-pasa-nada-tickets

[Mauflores]

Hi Team,

Asking for your assistance in updating the map for this event, i attached actual map on this request:

Event: Anne Wilson
Venue: Kingsbury Hall
Date:Tue, Nov 12, 2024, 7:00 PM

Stubhub Link: https://www.stubhub.com/anne-wilson-salt-lake-city-tickets-11-12-2024/event/153470797/

Primary Link:  https://www.stubhub.com/anne-wilson-salt-lake-city-tickets-11-12-2024/event/153470797/