StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

angeldulce18 · ‎05-17-2024

Hi Team,

Please update the incorrect Floor section and add the missing Floor 1-9 sections on the event map.

Cody Jinks

Sat • Sep 07 • 7:00 PM

Yuengling Center, Tampa, FL

Stubhub Link:

Cody Jinks Tickets - Cody Jinks Concert Tickets and Tour Dates - StubHub

angeldulce18 · ‎05-17-2024

Hi Team,

Please update missing seat map for the following event:

Childish Gambino

Wells Fargo Center-PA

Philadelphia, PA

Wed, Aug 21, 2024, 8:00 PM

Stubhub Link:

Childish Gambino Tickets - StubHub

Quiennie · ‎05-17-2024

Hi Team,

Kindly add General Admission in stubhub map for the event below:

Upchurch
Jul 06 • Sat • 7:00PM • 2024
Riverfront Live, Cincinnati, Ohio, USA

stubhub link: https://www.stubhub.com/upchurch-cincinnati-tickets-7-6-2024/event/153307123/?quantity=0&sections=16...

primary link: https://www.cincyticket.com/eventperformances.asp?evt=6632

Thanks,

Quiennie

Mmca · ‎05-17-2024

Earth, Wind, and Fire and Chicago
Sept. 1, 2024
Toyota Pavilion in Concord, CA

All of the listings for upper level and lower level tickets are missing what Row they're in. You don't know whether the tickets listed are in the front or back of the sections.

I've tried to chat with StubHub several times and they're trying to tell me those sections are general admission, but that's wrong. (Just look at Ticketmaster for proof.)

Thank you for your help

TamY · ‎05-18-2024

Hi,

I have 5 tickets for parking at tonight's Los Angeles Dodgers game. These tickets are listed; however none show up when a buyer clicks on a map area.

Please help with this.

-- PARKING PASSES ONLY Cincinnati Reds at Los Angeles Dodgers

-- Saturday, May 18, 2024 | 18:10

-- https://www.stubhub.com/parking-passes-only-los-angeles-dodgers-los-angeles-tickets-5-18-2024/event/...

-- The map itself is fine. The problem is that when buyers click the various map lots (In my case today, General Lots, Lot D, Lot G, Lot I), my tickets aren't shown to the buyers.

One of my Listing IDs is 7414656024

Thank you for your help. I appreciate it.

Sincerely,

Tam Yeargin

BMakler78 · ‎05-18-2024

Men in Blazers

Madrid Theatre, Kansas City, MO

June 6, 2024

WRONG:

https://www.stubhub.com/men-in-blazers-live-kansas-city-tickets-6-6-2024/event/153582738/?quantity=1

Need to add reserved sections on floor, like you have for this event at the same venue:

https://www.stubhub.com/sapphira-cristal-kansas-city-tickets-8-8-2024/event/153466405/

For further reference, here is the primary for Men in Blazers:

https://www.ticketmaster.com/men-in-blazers-kansas-city-missouri-06-06-2024/event/060060AFCAE24D7D

SH123 · ‎05-18-2024

Hi,

Seeking your assistance to make the map interactive for the specific event below;

PJ Harvey MGM Music Hall at Fenway Boston, MA Wed, Sep 18, 2024, 8:00 PM

SH link to event - https: //www .stubhub.com/pj-harvey-boston-tickets-9-18-2024/event/153143732/?priceRange=85,100

KG · ‎05-19-2024

- Event Name: All Things Go Festival

- Event Date: Sept 28-29 2024

- Link to the event on our site: https://www.stubhub.com/all-things-go-music-festival-columbia-tickets-9-28-2024/event/153242831/

- A link to a correct map (if you have one): https://allthingsgofestival.com/

Issue: VIP is not general admission, it's reserved seating

dosmanoslides · ‎05-19-2024

• What is wrong (date/time, venue, rescheduled/postponed, etc.)

Last year the SAP Center did some renovations that resulted in the removal of some rows and suites, and replaced them with premium box seat style seating. These changes have been reflected in TicketMaster and SeatGeek, but are missing from StubHub. As an example, we'll use the Billie Eilish is playing at the SAP Center on December 10th 2024. Please note though,

This isn't just a problem with the Billie Eilish concert, it's a problem for *all events* at the SAP Center.

Added Sections: PL1 - PL9

Removed Sections: Suites P23 - P28

Removed Rows: Rows 15, 16, and 17 for sections 207, 208, and 209

Link to the event on StubHub.com