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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

huskerdx3
Stagehand

Re: Map Errors on Site

The University of Nebraska is switching sidelines in 2024. The home team (Nebraska) will now be on the West sideline instead of the East going forward.

 

- Nebraska Football

- Multiple Dates

https://www.stubhub.com/nebraska-cornhuskers-football-lincoln-tickets-8-30-2024/event/152793110/

 

The home sideline is switching sides this year.

https://www.ketv.com/article/nebraska-football-switch-to-west-sidelines-for-2024-season/60655447

 

Reply
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CDolotina
Zamboni Driver

Re: Map Errors on Site

Request to add section GA on SH map
Event :Del Mar Thoroughbred Racing 7/20/2024
SH link
Del Mar Racing Tickets - StubHub

Primary link 
https://dmtc.na.ticketsearch.com/sales/salesevent/16665?__hstc=76074250.406ec918baa13530a077dc57ed6c.....

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CDolotina
Zamboni Driver

Re: Map Errors on Site

Incorrect SH map, missing seated sections on map 
Excision 06/19/24


SH link
Excision Tickets - StubHub

Primary link
https://www.etix.com/ticket/p/59222294/excisionnexus-tour-oklahoma-city-the-criterion

Reply
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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update and fix not interactive seating map for the following event:

 

Angel Olsen

Door Community Auditorium

Fish Creek, WI

Fri, Sep 20, 2024, 7:00 PM

 

https://www.stubhub.com/angel-olsen-fish-creek-tickets-9-20-2024/event/153615582/?quantity=0

Reply
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TamY
Pit Crew

Re: Map Errors on Site

Hi,

 

Please help with a listing that is showing up in the Listing column but does not show up when buyers click the map lot. Here is your required information:

 

Event name: PARKING PASSES ONLY Arizona Diamondbacks at Texas Rangers

 

Event date: Today, Tuesday, May 28, 2024

 

Link to the event on your site: https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-5-28-2024/event/15217200...

 

Link to a correct map: Your map is correct. It's just that my ticket that shows up in the Listings column does not show up when buyers click on that section (Lot B) of the map.

 

The ListingID # is 7448024694

 

Please know that I am frustrated by months of inaction here and am taking steps to get things going. 

 

Thank you for your help (if you choose to give it, and in a timely manner). I appreciate it.

 

Sincerely,

TamY

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Asking for your assistance in updating the map for this eevent and add these sections:
A
B
C
GENERAL ADMISSION

Event:Hermanos Gutierrez
Venue:McMenamins Grand Lodge
Date:Tue, Aug 06, 2024, 6:30 PM

Stubhub Link:https://www.stubhub.com/hermanos-gutierrez-forest-grove-tickets-8-6-2024/event/153418537/?quantity=0

Primary Link: https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me... fefrefrerfeawrf.png

Reply
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mariefemadrid
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Following up with the request for Stubhub map to be interactive:

Angel Olsen

Door Community Auditorium|Fish Creek, WI

Fri, Sep 20, 2024, 7:00 PM

 

https://www.stubhub.com/angel-olsen-fish-creek-tickets-9-20-2024/event/153615582/?quantity=2

Thank you!

Reply
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mariefemadrid
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Requesting to change Floor Reserved to Floor Unreserved GA

Angel Olsen

The Vogel at Count Basie Center for the Arts|Red Bank, NJ

Mon, Sep 30, 2024, 7:30 PM

 

https://www.stubhub.com/angel-olsen-red-bank-tickets-9-30-2024/event/153436380/?quantity=2

Thank you!

Reply
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mariefemadrid
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Requesting to add Section A, B and C on the Stubhub map for the event below:

Hermanos Gutierrez

McMenamins Grand Lodge|Forest Grove, OR

Tue, Aug 06, 2024, 6:30 PM

 

https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me...

Thank you!

Reply
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Zreel02
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Seeking your assistance to add the balcony section below event:

 

Event Name: Danny Ocean

Venue: Roseland Theater

Event Date & Time:

September 15, 2024 8:00 PM

 

Stubhub Link: Danny Ocean Tickets - StubHub

Primary Link: https://www.etix.com/ticket/p/50775662/danny-ocean-portland-roseland-theater

 

Thank you!

Reply
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