Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Stereophonic  7PM 
Event Date: 08/02/24
Issue to Resolve: Please make REAR MEZZANINE a single section as shown on the primary.
Primary Map Link: https://tickets.broadwaydirect.com/tickets/series/783736/stereophonic-1011133?startDate=08-02-2024
Screenshot of SH error: 

Thanks!

[bonnies]

- Event Name:
Aespa
Singapore Indoor Stadium

- Event Date:
20th July 2024, Saturday, 4pm

- Link to the event on our site:
https://www.stubhub.com/aespa-singapore-tickets-7-20-2024/event/153606088/

- A link to a correct map (if you have one):
Event link: https://ticketmaster.sg/activity/detail/24sg_aespa
Seat map:
https://static.ticketmaster.sg/images/activity/field/24sg_aespa_344bc4f5fd2181a7ce001ab2e0768e14.jpg

The map of the stage in the StubHub link is inaccurate and affects the perceived view of the stage for the seats at the side and the standing pen at the back. Please rectify. Thanks!

[mrapt102]

Hello,

Can you please have your map updated to reflect the primary?

EVENT NAME: Joe Gatto

EVENT DATE: 09/27/24 at 7p

STUBHUB LINK: https://www.stubhub.com/joe-gatto-savannah-tickets-9-27-2024/event/153775223/?clickref=1100lyCgJ3W4&...

PRIMARY LINK: https://www.ticketmaster.com/joe-gatto-lets-get-into-it-savannah-georgia-09-27-2024/event/0E0060C6A2...

THANK YOU!!!

[Sellingtheshow]

Kevin Hart 

Key Bank State Theater, Cleveland, OH

November 15 &16, 2024

https://www.stubhub.com/kevin-hart-cleveland-tickets-11-15-2024/event/153433923/ 

There is a discrepancy in that the seating chart matches the venue, but StubHub isn't allowing tickets to post for sale in the Dress Circle Left, which is actually Orchestra left on the venues ticket sales page. It's confusing, but it makes row K tickets look like they are far from the stage, when they are actually tenth row. Thanks for looking into it. 

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Neko Case (7:00 PM) 
Event Date: 9/27/2024 
Issue to Resolve: Please add missing sections: RIGHT BALCONY, CENTER BALCONY, LEFT BALCONY / RIGHT MEZZANINE, CENTER MEZZANINE, LEFT MEZZANINE
Primary Map Link: https://www.ticketmaster.ca/neko-case-toronto-ontario-09-27-2024/event/100060AAC4BD3107 
Screenshot of SH error: 

Thanks!

[Mauflores]

Hi Team,

Asking for your assistance in updating the map for this event and make FLOOR 7 clickable.

Event: Elevation Worship
Venue: Golden 1 Center
Date: Fri, Sep 27, 2024, 7:00 PM

Stubhub Link: https://www.stubhub.com/elevation-worship-sacramento-tickets-9-27-2024/event/153474767/?quantity=0&s...

Primary Link:  https://www.ticketmaster.com/event/1C0060920CBD759F?wt.mc_id=EML_TMNT757287_1411439_0%5BPC_eventImag... 

[superstar44]

The following event has the wrong layout for the Floor sections.  There is no Section 100.  There is only Sections 101, 102, and 103 (with Section 102 being in the Center Floor).  Please have it fixed to match the official seating chart from Ticketmaster.

StubHub event link:

https://www.stubhub.com/charlie-berens-la-crosse-tickets-11-1-2024/event/153395427/?quantity=2

Ticketmaster event link:

https://www.ticketmaster.com/charlie-berens-la-crosse-wisconsin-11-01-2024/event/07006086E6BC57EB

Thank you!

[superstar44]

The following event is not a General Admission show.  It is reserved seating throughout the theater.  Please have the seating chart updated.

StubHub event link:

https://www.stubhub.com/charlie-berens-san-antonio-tickets-11-23-2024/event/153773727/

Primary venue event website:

https://www.majesticempire.com/events/charlie-berens/empire-theatre/calendar/

Thank you!

[Mauflores]

Hi Team,

Seeking your assistance to add event map for below event:

Event Name: Lorna Shore
Venue: Brooklyn Bowl - Las Vegas|Las Vegas, NV
Event Date & Time: Oct 08, 2024, 5:30 PM

Stubhub Link: https://www.stubhub.com/lorna-shore-las-vegas-tickets-10-8-2024/event/153571152/?

Primary Link: https://www.ticketmaster.com/event/170060A5F2A0825B?

[mrapt102]

Hello,

Can you please have your map updated to reflect the floor on the primary?

EVENT NAME: Ivan Cornejo

EVENT DATE: 09/21/24 at 8p

STUBHUB LINK: https://www.stubhub.com/ivan-cornejo-corpus-christi-tickets-9-21-2024/event/153774253/?quantity=2

PRIMARY LINK: https://www.ticketmaster.com/ivan-cornejo-mirada-tour-corpus-christi-texas-09-21-2024/event/3A0060D1...

THANK YOU!!!