- Event Name
- Event Date
- Link to the event on our site
- A link to a correct map (if you have one)
We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.
We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.
Rest assured, if it's being posted here, it is being reported right away.
Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.
Thank you!
What can I submit? |
|
What should I NOT submit? |
|
Will I get a follow up? |
No, all requests are reported automatically. |
How are my Requests prioritized? |
Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date. |
12-06-2019
Hi,
I have a Texas Rangers parking ticket that show up in the Listings column but does not show up for buyers when they click on Lot V. In fact, the map shows that there are no tickets available in Lot V. Please make it so that buyers will see the ticket when clicking – or considering clicking – on the lot.
Below is the information requested by the Maps Team:
PARKING PASSES ONLY San Diego Padres at Texas Rangers
Tuesday, July 02, 2024 | 19:05
There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on the lot, it shows that there are no listings available. My ticket, however, is in the Listings column.
Here is my Listing ID:
ListingID # 7625801125
Earlier this year, I had Great Difficulty getting the Map Team to provide assistance for this issue, but it's been better recently. I want to thank you for your most recent help. I appreciate it.
Sincerely,
TamY
Hi Team,
Seeking your assistance to PIT section on map for below event:
Event Name: AJR
Venue: State Farm Arena Atlanta, GA
Event Date & Time: 30 Jul • Tue • 19:30 • 2024
Stubhub Link: https://www.stubhub.com/ajr-atlanta-tickets-7-30-2024/event/152580789/?sections=1220570&ticketClasse...
Primary Link: https://www.ticketmaster.com/ajr-the-maybe-man-tour-atlanta-georgia-07-30-2024/event/0E005F680B8F543...
Thank you!
Hi Team,
Seeking your assistance to add an event map for the below event:
Event Name: Jelly Roll Parking
Venue: John Paul Jones Arena Parking|Charlottesville, VA
Event Date & Time: Wed, Oct 30, 2024, 7:01 PM
StubHub Link: https://www.stubhub.com/parking-passes-only-jelly-roll-charlottesville-tickets-10-30-2024/event/1538...
Primary Link: https://www.ticketmaster.com/jelly-roll-beautifully-broken-tour-parking-charlottesville-virginia-10-...
Event:
The Eagles
MSG Sphere | Las Vegas, NV
Fri, Oct 18, 2024, 8:30 PM
Kindly add the event map.
Link to the event on StubHub.com:
https://www.stubhub.com/eagles-las-vegas-tickets-10-18-2024/event/153740114/?
Link to the event from the primary ticket provider:
https://www.ticketmaster.com/event/170060C614B44670
Thanks!
Hi Team,
Requesting to update the Stubhub map for the event below:
Anne Wilson
Allegany County Fairgrounds|Cumberland, MD
Wed, Jul 17, 2024, 8:00 PM
https://www.stubhub.com/anne-wilson-cumberland-tickets-7-17-2024/event/153492447/?quantity=2
Thank you!
NEW: Map Errors on Site
Event Name: Amalie Motor Oil NHRA Gatornationals - Saturday
Event Date: Saturday, March 9, 2024 07:00 (event local time)
StubHub Link: https://www.stubhub.com/amalie-motor-oil-nhra-gatornationals-gainesville-tickets-3-9-2024/event/1520...
Correct Map Event Link: National Hot Rod Association | Online Ticket Office | Event Groups (evenue.net)
Then select Seating Charts
Then select Gainesville Raceway from the Dropdown
****** SECTIONS 1, 2, 3, & 4 are not on the StubHub map. These are premium seats but buyers can not identify them as such because they are not even on the map. PLEASE CORRECT THIS ISSUE SO THAT SEATS CAN BE SHOWN AS THE SEATS THEY ARE!!!
Incorrect Event Map
Event Name: The Eagles
Event Date: 18 Oct • Fri • 20:30 • 2024
StubHub Link: https://www.stubhub.com/eagles-las-vegas-tickets-10-18-2024/event/153740114/
Correct Map Event Link: https://www.ticketmaster.com/eagles-live-at-sphere-las-vegas-nevada-10-18-2024/event/170060C614B4467...
attached below correct map
thank you
Incorrect Event Map
Event Name: Anne Wilson
Event Date/time: Wed, Jul 17 at 8:00pm
StubHub Link: https://www.stubhub.com/anne-wilson-cumberland-tickets-7-17-2024/event/153492447/
Primary Link: https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/showManifest
attached below correct map
REQUESTING FOR SH MAPPING
Event Name: Lionel Richie - King of Hearts 8PM
Event Date: 9/21/2024
Issue to Resolve: Please add correct map for this event
Primary Map Link: https://www.stubhub.com/lionel-richie-las-vegas-tickets-9-21-2024/event/152490394/?
Screenshot of SH error:
Thanks!
Hello,
Can you please have your map updated to reflect a seated floor?
EVENT NAME: Ronny Chieng
EVENT DATE: 12/06/24 at 7p
STUBHUB LINK: https://www.stubhub.com/ronny-chieng-saint-louis-tickets-12-6-2024/event/153829941/?quantity=0§i...
PRIMARY LINK: https://www.ticketmaster.com/ronny-chieng-the-love-to-hate-st-louis-missouri-12-06-2024/event/060060...
THANK YOU!!!