Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[lotus_gaymarie]

Event:

The Eagles

MSG Sphere | Las Vegas, NV

Fri, Oct 18, 2024, 8:30 PM

Kindly add the event map.

Link to the event on StubHub.com:

https://www.stubhub.com/eagles-las-vegas-tickets-10-18-2024/event/153740114/?

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/170060C614B44670

Thanks!

[lotus_gaymarie]

Event:

That Mexican OT

Mechanics Bank Theater | Bakersfield, CA

Sun, Aug 04, 2024, 8:00 PM

Kindly update event map and make it all GA.

Link to the event on StubHub.com:

https://www.stubhub.com/that-mexican-ot-bakersfield-tickets-8-4-2024/event/153802028/?

Link to the event from the primary ticket provider:

https://www.axs.com/au/events/595812/that-mexican-ot-tickets

Thanks!

[Kaela]

Map Error on site:

JESSE COOK - Massey Hall, Toronto Canada, FRI FEB 28, 2025 7:30 PM

The floor is not GA, event is 100% seated including Section 100.

Please fix asap, thanks!

Event Link w/correct map - https://masseyhall.mhrth.com/tickets/jesse-cook/

StubHub Link w/incorrect map - https://www.stubhub.ca/jesse-cook-toronto-tickets-2-28-2025/event/153743361/?quantity=2&sections=&ti...

[Quiennie]

Hi Team,

Kindly add missing sections in stubhub map for the event below:

Charley Crockett

Thu, Sep 12, 2024, 7:00 PM

Red Rocks Amphitheatre | Morrison, CO

Sections to add:

• Back Right
• Back Center Right
• Back Center Left
• Back Left
• Right
  
• Center Right
• Center Left
• Left

stubhub link: https://www.stubhub.com/charley-crockett-morrison-tickets-9-12-2024/event/153241217/?priceOption=1,1...

For map reference: https://www.axs.com/events/535746/charley-crockett-tickets

Thanks,

Quiennie

[SH123]

Hi team,

Kindly asking for your assistance to correct or update the exact stage and floor layout for the event below;

Event name: Hukum World Tour by Anirudh Ravichander
Event date and time: 8/16/2024 8:00PM
Link to the event on StubHub site: https://www.stubhub.com/anirudh-ravichander-hoffman-estates-tickets-8-16-2024/event/153852181/
Primary link: Hukum World Tour by Anirudh Ravichander Tickets Aug 16, 2024 Hoffman Estates, IL | Ticketmaster

Thank you in advance!

[Mauflores]

Hi Team,

Asking for your assistance in updating the map for this parking event:

Please add:
LOT A
LOT B
LOT C
VIP LOT
PREMIER PARKING
OVERSIZE PARKING

Event: Cage The Elephant Parking
Venue: Ameris Bank Amphitheatre Parking
Date: Fri, Aug 02, 2024, 6:31 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-cage-the-elephant-alpharetta-tickets-8-2-2024/event/1531...

Primary Link: https://concerts.livenation.com/event/0E00605D8BBF33C2?_ga=2.2530551.675421142.1720480836-878711808.....

[JONA]

Hi Team,

Kindly update StubHub map and add Floor A to Floor K for this event : Sebastian Maniscalco 11/23/2024 7:30 PM Show  to match the primary map with link below for reference:

https://www.ticketmaster.ca/event/10005F7C0B03515D

Thanks,

Jona

[cswartzdrexel]

Journey and Def Leppard

July 23, 2024

https://www.stubhub.com/journey-philadelphia-tickets-7-23-2024/event/152708605/?quantity=2

The 2 Pit sessions are incorrectly listed as General Admission.  These are actually reserved seating sections.

[mariefemadrid]

Hi Team,

Requesting to update the Stubhub map (add Left, Right and Center section) for the event below:

Zach Williams
Lyric Theater Arkansas|Harrison, AR
Sat, Aug 24, 2024, 8:00 PM

https://www.stubhub.com/zach-williams-harrison-tickets-8-24-2024/event/154247418/?

https://ticketpeak.co/lyrictheatre/events/9183-Zach%20Williams%20at%20the%2050th%20Anniversary%20of%...

Thank you!

[mrapt102]

Hello,

Can you please have your map updated to reflect the floor on the primary?

EVENT NAME: Theo Von

EVENT DATE: 10/11/24 at 8p

STUBHUB MAP: https://www.stubhub.com/theo-von-la-crosse-tickets-10-11-2024/event/154250621/?quantity=4

PRIMARY MAP: https://www.ticketmaster.com/theo-von-return-of-the-rat-la-crosse-wisconsin-10-11-2024/event/070060E...

THANK YOU!!!