cancel
Showing results for 
Search instead for 
Did you mean: 
If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

smizera
Rookie

Re: Map Errors on Site

Event = W.A.S.P. (Montreal, QC CANADA)

Date = November 13th 2024

StubHub Event = https://www.stubhub.ca/wasp-montreal-tickets-11-13-2024/event/153645440/?quantity=0&sections=&ticket...

Correct event link = https://www.ticketmaster.ca/wasp-album-one-alive-tour-24-montreal-quebec-11-13-2024/event/310060B1BF...

Problem = Balcony isn't general admission, it's assigned seating

Reply
Loading...
smizera
Rookie

Re: Map Errors on Site

Event = Sebastian Maniscalco

Date = November 21st 2024 (Montreal, QC CANADA)

StubHub link = https://www.stubhub.ca/sebastian-maniscalco-montreal-tickets-11-21-2024/event/152661676/

Event link = https://www.ticketmaster.ca/sebastian-maniscalco-it-aint-right-tour-montreal-quebec-11-21-2024/event...

Problem = I'm trying to list in section 109, but the double-letter rows are missing. My row is BB (2nd row), but I can't choose that for this event

Reply
Loading...
mariefemadrid
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Requesting for sections 1-4 and 10 to be interactive on Stubhub map for the event below:

Cincinnati Music Festival - Saturday

Paycor Stadium|Cincinnati, OH

Sat, Jul 27, 2024, 7:30 PM

 

Stubhub link: https://www.stubhub.com/cincinnati-music-festival-cincinnati-tickets-7-27-2024/event/152569981/

Primary Link: https://www.ticketmaster.com/cincinnati-music-festival-presented-by-pg-cincinnati-ohio-07-27-2024/ev...

Thank you!

Reply
Loading...
marylotustix00
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add missing section for below event:

Missing section:
East Reserved
West Reserved

Event Name: The Red Clay Strays (16+ Event)
Venue: The Mission Ballroom, Denver, CO, USA
Event Date & Time: Thu, Oct 31 at 8:00pm

Stubhub Link: https://www.stubhub.com/the-red-clay-strays-denver-tickets-10-31-2024/event/153612545/

Primary Link: https://www.axs.com/events/556751/the-red-clay-strays-tickets

 

marylotustix00_0-1721667460107.png

 


Thank you!

Reply
Loading...
SH123
Zamboni Driver

Re: Map Errors on Site

Hi team,

Kindly asking for your assistance to make the sections 1,2,3,4 and 10 interactive for this event below;

Event name: Cincinnati Music Festival
Event date and time: Fri, Jul 26, 2024, 7:30 PM
Link to the event in StubHub: https://www.stubhub.com/cincinnati-music-festival-cincinnati-tickets-7-26-2024/event/152569949/?
Primary link: Cincinnati Music Festival presented by P&G Tickets Jul 26, 2024 Cincinnati, OH | Ticketmaster

SH123_0-1721671683506.png


Thank you in advance!

 






Reply
Loading...
SH123
Zamboni Driver

Re: Map Errors on Site

Hi team,

Kindly asking for your assistance to add VIP General Admission on Stubhub map for the event below;

Event name: lovelytheband
Event date and time: Mon, Oct 21, 2024, 7:00 PM
Link to the event on Stubhub: https://www.stubhub.com/mod-sun-new-haven-tickets-10-21-2024/event/153725163/?priceOption=1%2C392%2C...
Primary Link: https://www.etix.com/ticket/p/49347118/lovelytheband-mod-sun-heres-your-flowers-tour-new-haven-toads...

Thank you in advance!


 

Reply
Loading...
pmarenson
Rookie

Re: Map Errors on Site

Reply
Loading...
lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Need to correct Field Zone sections 1 to 4 and 9 to 10 for this map, clickable on different areas, see image attached:

lotustixmalou_0-1721741541032.png

 

 

Stubhub link: https://www.stubhub.com/cincinnati-music-festival-cincinnati-tickets-7-26-2024/event/152569949/

 

Event: Cincinnati Music Festival - Friday Only
Date: Fri, Jul 26, 2024, 7:30 PM
Venue: Paycor Stadium, Cincinnati, OH

Reply
Loading...
mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting for Floor Left and Right, Lower Canopy Left, Middle Canopy Left and Right, Upper Canopy Left and Rifght to be interactive on Stubhub map for the event below:

Get The Led Out

Indian Ranch|Webster, MA

Fri, Aug 23, 2024, 7:00 PM

 

Stubhub Link: https://www.stubhub.com/get-the-led-out-webster-tickets-8-23-2024/event/153473140/?

Primary Market Link:https://www.etix.com/ticket/p/44375039/get-the-led-out-webster-indian-ranch-amphitheatre

Thank you!

Reply
Loading...
mrapt102
Rookie

Re: Map Errors on Site

Hello,

 

Can you please have your map updated to reflect the floor on the primary?

 

EVENT NAME: Sara Evans

EVENT DATE: 12/06/24 at 730p

 

STUBHB LINK: https://www.stubhub.com/sara-evans-dodge-city-tickets-12-6-2024/event/154808355/?quantity=4

 

PRIMARY LINK: https://www.ticketmaster.com/sara-evans-21-days-of-christmas-dodge-city-kansas-12-06-2024/event/0600...

 

Thanks!

Reply
Loading...
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here