StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

aj123 · ‎07-24-2024

Hi Team,

Seeking your assistance to update the map, event has only 1 General Admission section only for below event:

Event Name: Michael Franti
Venue: Ford Idaho Center, Nampa, ID
Event Date & Time: Aug 01, 2024, 6:15 PM

Stubhub Link: https://www.stubhub.com/michael-franti-spearhead-nampa-tickets-8-1-2024/event/153333801/?sections=15...
Primary Link: https://ictickets.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=PR%3AFIC%3AFIC24%3A0801MF%...

Thank you!

A_L · ‎07-24-2024

incorrect map in SH. Should have General Admission instead of seated Floor.

Sound Tribe Sector 9 - STS9 10/31/2024 7:30 PM
Austin City Limits Live at The Moody Theater
LINK:
https://www.axs.com/events/604458/sts9-tickets

SH link:
https://www.stubhub.com/sts9-austin-tickets-10-31-2024/event/153825397/?clickref=1011lyLtDyia&utm_so...

lotus_gaymarie · ‎07-24-2024

Event:

Cincinnati Music Festival - Saturday

Paycor Stadium | Cincinnati, OH

Sat, Jul 27, 2024, 7:30 PM

Kindly make sections 1-4, and 10 interactive.

Link to the event on StubHub.com:

https://www.stubhub.com/cincinnati-music-festival-cincinnati-tickets-7-27-2024/event/152569981/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/cincinnati-music-festival-presented-by-pg-cincinnati-ohio-07-27-2024/ev...

Thanks!

TamY · ‎07-24-2024

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?" "Listing(s) not mapping. . . ."

I have 4 Los Angeles Dodgers parking tickets that show up in the Listings column but do not show up for buyers when they click on the tickets’ lot. Please make it so that buyers will see the ticket when clicking on the lot. In this case, my 4 "not-mapping" tickets are in General Parking.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY San Francisco Giants at Los Angeles Dodgers

Thursday, July 25, 2024 | 13:10

https://www.stubhub.com/parking-passes-only-los-angeles-dodgers-los-angeles-tickets-7-25-2024/event/...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on General Parking, my listings do not show up. They are, however, in the Listings column.

Here are my Listing IDs:

Listing ID : 7712383731

Listing ID : 7712389792

Listing ID : 7712395201

Listing ID : 7712399927

My experiences with the Map Team have been mixed. Lately, they’ve been better. I hope you will choose to keep this positive streak going and be helpful. If so, thank you. I appreciate you.

Sincerely,

TamY

Zreel02 · ‎07-25-2024

Hi Team,

Seeking your assistance to correct the event map on Stubhub.

Event Name: Pigeons Playing Ping Pong

Venue: Avondale Brewing Company in Birmingham, AL

Event Date & Time: Sun, Aug 25 at 4:30pm

Primary Link: https://www.ticketmaster.com/pigeons-playing-ping-pong-the-pigeons-birmingham-alabama-08-25-2024/eve...

Attached correct Map for your references!

Thank you!

rafael27 · ‎07-25-2024

Hello,

Can you please have your map updated to reflect the seated floor on the primary?

EVENT NAME: Myke Towers
EVENT DATE: 10/03/24 at 8p

STUBHUB LINK: https://www.stubhub.com/myke-towers-boston-tickets-10-3-2024/event/154857068/?quantity=2

PRIMARY LINK: https://www.ticketmaster.com/event/010060F48A971A9B

THANK YOU!!!!!!!

mariefemadrid · ‎07-25-2024

Hi Team,

Requesting to add event map for the below event:

Zach Williams

Lyric Theater Arkansas|Harrison, AR

Sat, Aug 24, 2024, 8:00 PM

https://www.stubhub.com/zach-williams-harrison-tickets-8-24-2024/event/154247418/

https://ticketpeak.co/lyrictheatre/events/9183-Zach%20Williams%20at%20the%2050th%20Anniversary%20of%...

Thank you!

SH123 · ‎07-25-2024

Hi team,

Kindly asking for your assistance to have the StubHub map corrected,add the General admission section,Rail,Box 1-3 and Box 6-8 as well for this event below;

Event name: The Disco Biscuits
Event date and time: Wed, Sep 11, 2024, 7:00 PM
Link on StubHub: https://www.stubhub.com/disco-biscuits-salt-lake-city-tickets-9-11-2024/event/153509181/
Primary link: The Disco Biscuits Tickets Sep 11, 2024 Salt Lake City, UT | Live Nation
Please see images attached for your reference: