Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Thomas Rhett  20:00 
Event Date: 08/13/24
Issue to Resolve: Requesting  the position of section E2 and E3 be changed like what position they were identified in the primary link 
Primary Map Link: https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me...
Screenshot of SH error: 

Thanks!

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 3 Texas Rangers parking tickets that show up in the Listings column but do not show up for buyers when they click on the tickets’ lots. Please make it so that buyers will see the ticket when clicking on the corresponding lot. In this case, one of my 3 "not-mapping" tickets is in Lot B, and two are in Lot R.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Boston Red Sox at Texas Rangers

Friday, August 2, 2024 | 19:05 

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-8-2-2024/event/152173060... 

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot B or Lot R, my listings do not show up. They are, however, in the Listings column.

Here are my Listing IDs:

Listing ID : 7745171478

Listing ID : 7745188632

Listing ID : 7745213008

My experiences with the Map Team have been mixed. In July, they were better. I hope you will choose to keep this positive streak going and be helpful. If so, thank you. I appreciate you.

Sincerely,

TamY

[BMakler78]

- Event Name: Soul Coughing

- Event Date: 9/25/2024

- Link to the event on our site: https://www.stubhub.com/soul-coughing-chicago-tickets-9-25-2024/event/153791748/

- A link to a correct map: https://www.axs.com/events/594007/soul-coughing-tickets?q=Soul+Coughing

Need to include reserved loge and balconies like you have for other events at this venue, such as:

https://www.stubhub.com/catfish-and-the-bottlemen-chicago-tickets-10-23-2024/event/153533331/

[mariefemadrid]

Hi Team,

Requesting for sections Left Platinum 2, Right Platinum 2, Gold Left 1, Gold Right 1, Gold Left 2, Gold Right 1, Silver Left 1, Silver Right 1and General Admission

https://www.stubhub.com/shinedown-doswell-tickets-8-2-2024/event/153078696/?

https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me...

Thank you!

[Waldoworld]

This event has the wrong map:

Los Lobos with special guests Greyhounds

Longhorn Ballroom, Dallas TX

9/20/2024

https://www.stubhub.com/los-lobos-dallas-tickets-9-20-2024/event/153776487/

https://www.prekindle.com/find-tickets/id/533047295733097288?1&queueittoken=e_prekindle~q_b51594d2-4...

[SH123]

Hi team,

Kindly asking for your assistance to make the StubHub map interactive specifically for sections 508,510-513,515-516,518,527,529-538,402-411,413-415,417,420-423,425,427-437,334-339,306,318-319,322,328,201-244,117-118,1-11,13-17,19,121,131-139,C-H,A7,A1,B7,B1,101-103,140-143 and lastly, 301-305.

Primary link to the event:https://www.ticketmaster.com/def-leppard-journey-the-summer-stadium-queens-new-york-08-07-2024/event...

Link to the event on Stubhub: https://www.stubhub.com/def-leppard-flushing-tickets-8-7-2024/event/152706774/?priceOption=1,43,5555...

Please see images for your reference. Thank you in advance!

[dosmanoslides]

Event Name: St. Louis Blues at San Jose Sharks

Event Date: October 10th, 2024

Event Location: SAP Center in San Jose

StubHub Link: https://www.stubhub.com/san-jose-sharks-san-jose-tickets-10-10-2024/event/153773632/

Link to Correct Map: https://www.sapcenter.com/plan-your-visit/venue-map

Description: The SAP Center changed their configuration last winter (2023), and Stubhub's map of the SAP Center has not yet been updated to reflect the new seating. Specifically, there is a new Premium Lounge, with sections 1 through 9, which are designated PL1, PL2, PL3, etc. This new section replaced Suites P23 through P28, along with the back three rows of sections 207, 208, and 209. 

Here's a map of what StubHub has:

Compared to the official map:

[lotus_gaymarie]

Event:

Zach Williams

Lyric Theater Arkansas | Harrison, AR

Sat, Aug 24, 2024, 8:00 PM

Kindly add sections Lawn, ADA left and ADA Right.

Link to the event on StubHub.com:

https://www.stubhub.com/zach-williams-harrison-tickets-8-24-2024/event/154247418/

Link to the event from the primary ticket provider:

https://ticketpeak.co/lyrictheatre/events/9183-Zach%20Williams%20at%20the%2050th%20Anniversary%20of%...

[lotus_gaymarie]

Event:

Rumours ATL - A Fleetwood Mac Tribute

The Ramkat | Winston-Salem, NC

Sat, Sep 07, 2024, 8:00 PM

Kindly change Floor Reserved section into Floor General Admission.

Link to the event on StubHub.com:

https://www.stubhub.com/rumours-atl-tribute-to-fleetwood-mac-winston-salem-tickets-9-7-2024/event/15...

Link to the event from the primary ticket provider:

https://www.etix.com/ticket/p/30590808/rumours-atla-fleetwood-mac-tribute-winstonsalem-the-ramkat

Thnaks!

[lotus_gaymarie]

Event:

Jon Pardi Parking

Ameris Bank Amphitheatre Parking | Alpharetta, GA

Fri, Oct 04, 2024, 7:01 PM

Kindly add these sections on the parking map:

Lot A
Lot B
Lot C
VIP Lot

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-jon-pardi-alpharetta-tickets-10-4-2024/event/153599163/?...

Link to the event from the primary ticket provider:

https://concerts.livenation.com/event/0E0060AFB0D33EA5