Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: I've Had It Podcast  4PM
Event Date: 9/22/2024
Issue to Resolve: Please update time and make it from 7PM to 4PM 
Primary Map Link: https://www.ticketmaster.com/ive-had-it-podcast-seattle-washington-09-22-2024/event/0F0060EFCFF33A24
Screenshot of SH error:  

Thanks!

[pmarenson]

Please put up the map!

Jeff Tweedy

10/15/24 7:30PM

Buffalo State Performing arts Center

https://www.stubhub.com/jeff-tweedy-buffalo-tickets-10-15-2024/event/155079365/

https://www.etix.com/ticket/p/50148177/jeff-tweedy-buffalo-buffalo-state-performing-arts-center

[rafael27]

Hello,

Can you please have your map updated to reflect the primary?


EVENT NAME: Jeff Dunham
EVENT DATE: 11/06/24 at 7p

STUBHUB LINK: https://www.stubhub.com/jeff-dunham-fort-wayne-tickets-11-6-2024/event/155062120/?quantity=0

PRIMARY LINK: https://www.ticketmaster.com/event/050060F7D39971D3

THANK YOU!!!!!!!

[SH123]

Hi team,

Kindly asking for your assistance to have the Stubhub map updated and please indicate the sections per floor such as Orchestra,Dress circle,Lodge,Mezzanine,Grand Tier and Balcony for this event below;

Event name: Flatland Cavalry
Event date and time: 11/08/2024 08:00 PM
Link to the event on StubHub: https://www.stubhub.com/flatland-cavalry-lubbock-tickets-11-8-2024/event/153564505/?priceOption=1%2C...
Primary link: https://www.etix.com/ticket/p/41119277/flatland-cavalry-lubbock-the-buddy-holly-hall-helen-devitt-jo...

Please images for your reference. Thank you in advance!

[SH123]

Hi team,
Kindly asking for your assistance to make the Stubhub map interactive specifically for Sections Orchestra Left, Dress circle Left,Center and Right and for Lodge as well for this event below;

Event name: Flatland Cavalry
Event date and time: 11/08/2024 08:00 PM
Link to the event in Stubhub: https://www.stubhub.com/flatland-cavalry-lubbock-tickets-11-8-2024/event/153564505/?priceOption=1%2C...
Primary link: https://www.etix.com/ticket/p/41119277/flatland-cavalry-lubbock-the-buddy-holly-hall-helen-devitt-jo...

Please see images below for your reference. Thanks in advance!

[jimtheticketguy]

The vast majority of events at the HOLLYWOOD BOWL have a useless seat map as it doesn't list many sections specifically, instead lumping them all into general sections, making it impossible to buy or sell tickets in those sections.  HERE IS THE CORRECT SEATING MAP FOR ALL EVENTS LISTED BELOW:

https://www.stubhub.com/vance-joy-los-angeles-tickets-9-8-2024/event/153032211/?quantity=2

Below is a list of some of the Hollywood Bowl events with the INCORRECT seating map:

02 Aug • Fri • 20:00 • 2024 - Tchaikovsky Spectacular with Fireworks

https://www.stubhub.com/los-angeles-philharmonic-los-angeles-tickets-8-2-2024/event/153031383/?quant...

03 Aug • Sat • 20:00 • 2024 - Tchaikovsky Spectacular with Fireworks

https://www.stubhub.com/los-angeles-philharmonic-los-angeles-tickets-8-3-2024/event/153031419/?quant...

09 Aug • Fri • 20:00 • 2024 - Seal with Emily King

https://www.stubhub.com/seal-los-angeles-tickets-8-9-2024/event/153034142/?quantity=2

10 Aug • Sat • 20:01 • 2024 - Khruangbin

https://www.stubhub.com/khruangbin-los-angeles-tickets-8-10-2024/event/153438912/?quantity=2

14 Aug • Wed • 20:00 • 2024 - Herbie Hancock

https://www.stubhub.com/herbie-hancock-los-angeles-tickets-8-14-2024/event/153033501/?quantity=2

16 Aug • Fri • 20:00 • 2024 - Gipsy Kings with Nicolas Reyes

https://www.stubhub.com/gipsy-kings-los-angeles-tickets-8-16-2024/event/153032590/?quantity=2

17 Aug • Sat • 20:00 • 2024 - Sara Bareilles

https://www.stubhub.com/sara-bareilles-los-angeles-tickets-8-17-2024/event/153284914/?quantity=2

21 Aug • Wed • 20:00 • 2024 - Gary Clark Jr

https://www.stubhub.com/gary-clark-jr-los-angeles-tickets-8-21-2024/event/153036475/?quantity=2

23 Aug • Fri • 20:00 • 2024 - Pink Martini

https://www.stubhub.com/pink-martini-los-angeles-tickets-8-23-2024/event/153035480/?quantity=2

24 Aug • Sat • 20:00 • 2024 - Pink Martini

https://www.stubhub.com/pink-martini-los-angeles-tickets-8-24-2024/event/153032208/?quantity=2

25 Aug • Sun • 19:00 • 2024 - Mt. Joy

https://www.stubhub.com/mt-joy-los-angeles-tickets-8-25-2024/event/153032161/?quantity=2

27 Aug • Tue • 20:00 • 2024 - Singin In The Rain In Concert

https://www.stubhub.com/los-angeles-philharmonic-los-angeles-tickets-8-27-2024/event/153033116/?agqi...

31 Aug • Sat • 20:00 • 2024  - Marvel Studios’ Infinity Saga with Los Angeles Philharmonic

https://www.stubhub.com/los-angeles-philharmonic-los-angeles-tickets-8-31-2024/event/153032498/?quan...

01 Sep • Sun • 19:30 • 2024 - Toto

https://www.stubhub.com/toto-los-angeles-tickets-9-1-2024/event/153031441/?quantity=2

04 Sep • Wed • 20:00 • 2024 - Trombone Shorty

https://www.stubhub.com/orleans-avenue-los-angeles-tickets-9-4-2024/event/153038662/?quantity=2

06 Sep • Fri • 20:00 • 2024 - Natalia Lafourcade

https://www.stubhub.com/natalia-lafourcade-los-angeles-tickets-9-6-2024/event/153035504/?quantity=2

07 Sep • Sat • 20:00 • 2024 - Natalia Lafourcade and Gustavo Dudamel

https://www.stubhub.com/natalia-lafourcade-los-angeles-tickets-9-7-2024/event/153031453/?quantity=2

13 Sep • Fri • 20:00 • 2024 - Boyz II Men

https://www.stubhub.com/boyz-ii-men-los-angeles-tickets-9-13-2024/event/153031262/?quantity=2

14 Sep • Sat • 20:00 • 2024 - Boyz II Men

https://www.stubhub.com/boyz-ii-men-los-angeles-tickets-9-14-2024/event/153038869/?quantity=2

15 Sep • Sun • 20:00 • 2024 - Boyz II Men

https://www.stubhub.com/boyz-ii-men-los-angeles-tickets-9-15-2024/event/153030836/?quantity=2

18 Sep • Wed • 20:00 • 2024 - Rodrigo y Gabriela

https://www.stubhub.com/rodrigo-y-gabriela-los-angeles-tickets-9-18-2024/event/153033226/?quantity=2

26 Sep • Thu • 20:00 • 2024 - Camilo

https://www.stubhub.com/camilo-los-angeles-tickets-9-26-2024/event/153030839/?quantity=2

[Zreel02]

Hi Team,

Seeking your assistance to make Section 110,112,114,116,118 and 210 Interactive on Stubhub

Event Name: WWE Raw

Venue: Van Andel Arena in Grand Rapids, MI

Event Date & Time: Mon, Nov 11 at 6:30

Stubhub Link:https://www.stubhub.com/wwe-raw-grand-rapids-tickets-11-11-2024/event/154381139/30pm

Primary Link: https://www.ticketmaster.com/event/080060EAC5B43276

attached map photo for your references!

Thank you!

[rachellelotus]

Hi Team,Seeking your assistance to add Section Lot B,C, H, and General Parking  for below event:
Event Name: Los Angeles Dodgers at Oakland Athletics Parking
Venue: Oakland-Alameda County Coliseum Parking, Oakland, CA
Event Date & Time: Aug 02, 2024, 6:41 PM
Stubhub Link: https://www.stubhub.com/parking-passes-only-oakland-athletics-oakland-tickets-8-2-2024/event/1522345...
Primary Link: https://mlb.tickets.com/?

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Thomas Rhett  20:00 
Event Date: 08/13/24
Issue to Resolve: Requesting  the position of section E2 and E3 be changed like what position they were identified in the primary link 
Primary Map Link: https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/switchSelectionMethod?selection_me...
Screenshot of SH error: 

Thanks!

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 3 Texas Rangers parking tickets that show up in the Listings column but do not show up for buyers when they click on the tickets’ lots. Please make it so that buyers will see the ticket when clicking on the corresponding lot. In this case, one of my 3 "not-mapping" tickets is in Lot B, and two are in Lot R.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Boston Red Sox at Texas Rangers

Friday, August 2, 2024 | 19:05 

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-8-2-2024/event/152173060... 

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot B or Lot R, my listings do not show up. They are, however, in the Listings column.

Here are my Listing IDs:

Listing ID : 7745171478

Listing ID : 7745188632

Listing ID : 7745213008

My experiences with the Map Team have been mixed. In July, they were better. I hope you will choose to keep this positive streak going and be helpful. If so, thank you. I appreciate you.

Sincerely,

TamY