Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Mauflores]

Hi Team,

We would like to make a follow-up regarding the FLOOR MAP for this event due some missing sections. attaching actual map on this request:

Event:Gold Over America Tour
Venue: Family Arena
Date: Tue, Oct 15, 2024, 7:30 PM

Stubhub Link: https://www.stubhub.com/gold-over-america-tour-saint-charles-tickets-10-15-2024/event/153201910/

Primary Link: https://www.ticketmaster.com/event/060060651B738FC2 

[Quiennie]

Hi Team,

Kindly add LAWN section in stubhub map for the event below:

Event: Zach Williams

Sat, Aug 24, 2024, 8:00 PM

Lyric Theater Arkansas | Harrison, AR

Stubhub link: https://www.stubhub.com/zach-williams-harrison-tickets-8-24-2024/event/154247418/

primary link: https://ticketpeak.co/lyrictheatre/events/9183-Zach%20Williams%20at%20the%2050th%20Anniversary%20of%...

Thanks,

Quiennie

[SH123]

HI team,

Kindly asking for your assistance to have the Stubhub map updated for the event below. Please replace Orchestra Center Front to Main floor front, Orchestra rear to Main Floor rear as showing on the primary map. Please see images below as well for your reference;

Event name and date: Andy Grammer 09/13/24 20:00
Stubhub link to the event: https://www.stubhub.com/andy-grammer-new-albany-tickets-9-13-2024/event/154480832/?priceRange=79%2C1...
Primary link: https://my.cbusarts.com/7564?queueittoken=e_cbusarts~q_b7e74acf-6d8a-4fec-a855-a53635d4f268~ts_17235...

[El_Fresa]

Luis Miguel
Sept 4 Wednesday, Tijuana, México.
Stubhub: https://www.stubhub.com/luis-miguel-tijuana-tickets-9-4-2024/event/152753650/

Correct map: https://boletos.funticket.mx/boletos20/public/janto/main.php?Nivel=Evento&idEvento=LMTIJU24
Hello, could you please adjust the map for the ‘Preferent East’ and ‘Preferent West’ sections? These two areas are divided into multiple sections labeled A-K. We want to ensure we know exactly which sections we’re purchasing. Thank you!

[pmarenson]

Floor map not working correctly. Listings do not show. Please update.

Kill Tony

H-E-B Center At Cedar Park, Texas, USA

12/31/24 7PM

https://www.stubhub.com/kill-tony-cedar-park-tickets-12-31-2024/event/155152248/

https://www.ticketmaster.com/kill-tony-cedar-park-texas-12-31-2024/event/3A006105DB7C2B2D

[Zreel02]

Hi Team,

Seeking your assistance to make Sec 201 and 302 Interactive on Stubhub.

Event Name: Bush

Venue: 713 Music Hall in Houston, TX

Event Date & Time: Thu, Sep 5 at 6:00pm

Stubhub Link: Bush Tickets - StubHub

Primary Link: https://concerts.livenation.com/bush-loaded-the-greatest-hits-tour-houston-texas-09-05-2024/event/3A...

attached map photo for your references!

Thank you!

[rafael27]

Hello,

Can you please have the floor updated to reflect the floor on the primary?


EVENT NAME : Warren Zeiders
EVENT DATE : 04/11/25

STUBHUB LINK : https://www.stubhub.com/warren-zeiders-irving-tickets-4-11-2025/event/155150869/?quantity=0

PRIMARY LINK : https://www.ticketmaster.com/event/0C006108E54C5071


THANK YOU SO MUCH IN ADVANCE

[lotus_gaymarie]

Event:

Gold Over America Tour

Ball Arena | Denver, CO

Wed, Sep 25, 2024, 7:30 PM

Kindly  make section FFF interactive.

Link to the event on StubHub.com:

https://www.stubhub.com/gold-over-america-tour-denver-tickets-9-25-2024/event/153201775/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/gold-over-america-tour-starring-simone-denver-colorado-09-25-2024/event...

Thanks!

[lotus_gaymarie]

Event:

Hickory Crawdads at Hudson Valley Renegades

Heritage Financial Park | Wappingers Falls, NY 

Sat, Aug 17, 2024, 5:05 PM

Kindly add labels for these sections:

309 Left Field
308 Left Field
300 Right Field
301 Right Field

Link to the event on StubHub.com:

https://www.stubhub.com/hudson-valley-renegades-wappingers-falls-tickets-8-17-2024/event/152535671/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/00005F9BA3D02043

Thanks!

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 1 Texas Rangers parking ticket that shows up in the Listings column but does not show up for buyers when they click on the ticket’s lot. Please make it so that buyers will see the tickets when clicking on the corresponding lot. In this case, ticket is in Lot V.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Minnesota Twins at Texas Rangers Thursday, August 15, 2024 | 19:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-8-15-2024/event/15217305...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot V, my listing does not show up on the map as available. It is, however, in the Listings column.

Here is my Listing ID:

ListingID # 7795991397 

As I’ve stated most recently, my experiences with the Map Team have been mixed throughout the MLB season. This month, they’ve been markedly better. I hope you will choose to keep this positive streak going and be helpful with getting this ticket mapped. If so, thank you. I appreciate you.

Sincerely,

TamY