Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Mauflores]

Hi Team,

Asking for your assistance in updating the map for this event and the selections/options as GENERAL ADMISSION and PREFERRED BALCONY:

Event:The Lox
Venue:Terminal 5
Date: Sat, Aug 24, 2024, 8:00 PM

Stubhub Link: https://www.stubhub.com/the-lox-new-york-tickets-8-24-2024/event/153355253/?sections=&ticketClasses=...

Primary Link: https://www.axs.com/events/538115/the-lox-tickets 

[lzcantrell]

Please update parking map to allow section "VIP Parking Lot" as a listing option. Its currently on the map already, but you cant select the section when trying to list tickets to sell.

https://www.stubhub.com/parking-passes-only-koe-wetzel-indianapolis-tickets-10-4-2024/event/15335038...

Thanks Team

[angeldulce18]

Hi Team,

Seeking your assistance to please add missing sections 1-10 on Stubhub map, kindly refer to primary link provided below.

Event details:

Gold Over America Tour

Gas South Arena, Duluth, GA

Sun, Oct 13, 2024, 7:00 PM

Stubhub Link:

Gold Over America Tour Tickets - StubHub

Primary Link:

Gold Over America Tour Starring Simone Biles Tickets Oct 13, 2024 07:30 PM Duluth, GA | Ticketmaster

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Gold Over America Tour 0730PM
Event Date:  9/27/2024
Issue to Resolve: Please add missing sections: Floors 1-10, Parallel Bars, Uneven Bars, Pommel Horse, Womens uneven bar, Mens high bar on Stubhub map
Primary Map Link: https://www.axs.com/au/events/533025/gold-over-america-tour-2024-tickets 
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Gold Over America Tour Starring Simone Biles  0730PM
Event Date: 10/15/2024
Issue to Resolve: Please add missing sections: MENS RINGS, FLOOR EXERCISE, BALANCE BEAM, WOMENS UNEVEN BAR, MENS HIGH BAR, POMMEL HORSE ON Stubhub map
Primary Map Link: https://www.ticketmaster.com/event/060060651B738FC2
Screenshot of SH error: 

Thanks!

[Mauflores]

Hi Team,

Asking for your assistance in updating the parking map for this event and add LOT-A
LOT-B
LOT-C
LOT-P
PREMIER PARKING
VIP PARKING

Event: Live - Band Parking
Venue: Ameris Bank Amphitheatre Parking
Date: Sat, Aug 31, 2024, 7:01 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-stone-temple-pilots-alpharetta-tickets-8-31-2024/event/1...

Primary Link: https://concerts.livenation.com/event/0E0060703577738D?_ga=2.2321141.418919022.1724195649-1721274292.... 

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: The 502s  8:00 PM
Event Date: 8/24/24
Issue to Resolve: Please update map and make 2 sections for GENERAL ADMISSION. 1 for GENERAL ADMISSION 21+ and the other one is GENERAL ADMISSION UNDER 21 on Stubhub map.
Primary Map Link: https://www.axs.com/events/577590/the-502s-with-max-mcnown-tickets 
Screenshot of SH error:

Thanks!

[RmOropesa]

Hi team,

Please update and change the event map to General Admission for the event below;

The Lox
Terminal 5|New York, NY
Sat, Aug 24, 2024, 8:00 PM

Primary link: https://www.ticketmaster.com/the-lox-new-york-08-24-2024/event/Z7r9jZ1A7FMax

[rafael27]

Hello,

Can you please have the floor updated to reflect the floor on the primary?

EVENT NAME: GLORILLA, BOSSMAN DLOW AND 41
EVENT DATE: 10/18/24 at 8p

STUBHUB LINK: https://www.stubhub.com/bossman-dlow-providence-tickets-10-18-2024/event/155196534/

PRIMARY LINK: https://www.ticketmaster.com/event/010061109C545ECB

THANK YOU!!!!!!!

[TheOGWong]

- Event Name: Teddy Swims

- Event Date: 9/23/2024

- Link to the event on our site: https://www.stubhub.com/teddy-swims-columbus-tickets-9-23-2024/event/153473327/ 

StubHub is missing the Platinum Seating section for Kemba Live.

- A link to a correct map (if you have one)