Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[lotus_gaymarie]

Event:

Asheville Tourists at Hudson Valley Renegades

Heritage Financial Park | Wappingers Falls, NY

Tue, Sep 03, 2024, 6:35 PM

Kindly change sections 300-301 and 308-309 into 300 and 301 RFGA and 308 and 309 LFGA. All of these sections should be GA.

Link to the event on StubHub.com:

https://www.stubhub.com/hudson-valley-renegades-wappingers-falls-tickets-9-3-2024/event/152535316/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/00005F9B9F571CC0

Thanks!

[mariefe_madrid]

Hi Team,

Requesting for the Balcony sections, Main Floor Rear sections, Pit sections and Main Floor Front Right and Main Floor Front Left to be interactive for the event below:

Andy Grammer

McCoy Center For The Arts|New Albany, OH

Fri, Sep 13, 2024, 8:00 PM

https://www.stubhub.com/andy-grammer-new-albany-tickets-9-13-2024/event/154480832/?

https://my.cbusarts.com/7564?queueittoken=e_cbusarts~q_d28b8a12-4fc9-40e4-a7e5-7f67804e984b~ts_17247...

Thank you!

[mariefe_madrid]

Hi Team,

Requesting to update the Balcony sections (VIP Balcony 2, Lower Balcony 2 and Upper Balcony 2) for the event below:

Berlioz

The Novo|Los Angeles, CA

Fri, Nov 29, 2024, 8:00 PM

https://www.stubhub.com/berlioz-los-angeles-tickets-11-29-2024/event/153842633/?sections=1588478&tic...

https://www.axs.com/events/605002/berlioz-live-tickets?skin=novo&src=AEGLIVE_WCLUNLAX030115VEN001

Thank you!

[jmschoenleber]

I am attempting to list SRO tickets for this event but SRO is not currently a selectable option.  Can you please add to the drop-down options for the event?

Event Name: Jayhawk Classic - Creighton Bluejays at Kansas Jayhawks Women's Volleyball

Event Date: Sep 21, 2024

StubHub Event Page: https://www.stubhub.com/kansas-jayhawks-womens-volleyball-lawrence-tickets-9-21-2024/event/155088412...

[jmschoenleber]

Hi Team. I wanted to follow up on this request. Thank you!

[jmschoenleber]

@TeamStubHub following up on this request one more time as the event is upcoming.  I just checked and GA or SRO has still not been added as an option to the event.

I appreciate the help!  There are currently no remaining tickets available for the event so I'm sure some people would like to be able to attend.

[SH123]

Hi team,

Kindly asking for your assistance to have the Sections 1,2,3 and PIT interactive on Stubhub map for the following event;
Charlie Wilson 10/20/2024
Stubhub link to the event: https://www.stubhub.com/charlie-wilson-stockbridge-tickets-10-20-2024/event/155213138/?priceRange=0%...
Primary link: https://www.freshtix.com/events/charlie-wilson

Thank you in advance!

[mariefe_madrid]

Hi Team<

Requesting for sections Orchestra C, Orchestra D, Dress Circle, Mezzanine C, Lower Balcony A-D, Lower Balcony F, Upper Balcony A-C and Upper Balcony E-F for the event below:

Oregon Symphony - Frozen in Concert

Arlene Schnitzer Concert Hall|Portland, OR

Sun, Nov 17, 2024, 2:00 PM

https://www.stubhub.com/frozen-the-musical-portland-tickets-11-17-2024/event/155074275/?priceOption=...

https://tickets.orsymphony.org/5989/6000

Thank you!

[cameron1521]

I have been trying to get this issue resolved with support for several months with no luck.
 
This issue pertains to the Hans Zimmer concert at the Oakland Arena on 10/9/24. The seat map for section 108 does not accurately reflect how the rows are structured for that venue. In section 108 at this venue the first row in the section is actually row A4, followed by row A5, and then row 1 which is actually the third row in the section. I notice on your website for this listing if you sort the section by row number the first tickets shown are row 1, followed by row 2 - Both of which are advertised as "front of section" Meanwhile, rows A4 and A5 are filtered all the way to the bottom giving buyers the perception that they are the worst rows in the section when they are in fact rows 1 & 2. I wanted to bring this to your attention because I think it is not only misleading to the buyers, but also puts sellers holding row A4 and A5 tickets at a significant disadvantage as their row 1/row 2 tickets are being misrepresented on your website. I know that section 108 is not the only section of this venue where this issue is present but since I have row A5 tickets listed for section 108 I have been monitoring this situation closely.
 
StubHub Link: https://www.stubhub.com/hans-zimmer-oakland-tickets-10-9-2024/event/153761328/
 
Primary Ticket Provider Link: https://www.axs.com/events/590921/hans-zimmer-live-tickets
 
Ticketmaster Link to different concert at same venue (Can use interactive map to view that section and confirm A4 & A5 are first 2 rows in section): https://www.ticketmaster.com/event/1C006045B32D242D

[mariefe_madrid]

Hi Team,

Requesting to update the Stubhub map for the event below:

Clay Walker

Spokane Fair and Expo Center|Spokane, WA

Tue, Sep 10, 2024, 7:00 PM

https://www.stubhub.com/clay-walker-spokane-tickets-9-10-2024/event/153520341/

https://ticketswestinw.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3ATWC%3AESCF24%3AE...

Thank you!