Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mrapt102]

Hello,

Can you please have your map updated to reflect the primary map? This would be for ALL of the this run.

EVENT NAME: Ringling Bros. 

EVENT DATE: 1/11/25 at 3p + other dates

STUBHUB LINK: https://www.stubhub.com/ringling-bros-and-barnum-and-bailey-circus-southaven-tickets-1-11-2025/event...

Primary link: https://www.ticketmaster.com/ringling-bros-and-barnum-bailey-presents-southaven-mississippi-01-11-20...

https://www.ticketmaster.com/ringling-bros-and-barnum-bailey-presents-tickets/artist/2962779

Thank you!!!

[SH123]

Hi team,

Seeking your assistance to have the Stubhub map interactive for the following event;
Andy Grammer 09/13/2024 08:00 PM
Stubhub link to the event: https://www.stubhub.com/andy-grammer-new-albany-tickets-9-13-2024/event/154480832/?priceRange=0%2C10...
Primary link: https://my.cbusarts.com/7564?queueittoken=e_cbusartssale3~q_00000000-0000-0000-0000-000000000000~ts_...

Thank you in advance!

[pmarenson]

Please update the map to include a GA FLOOR. Floor tickets not showing up on interactive map.

$uicideboy$

Crypto.Com Arena- Los Angeles, CA

9/2/24 6:30PM

https://www.stubhub.com/uicideboy-los-angeles-tickets-9-3-2024/event/153365247/?sections=1514359&tic...

https://www.axs.com/events/537808/uicideboy-tickets

[Quiennie]

Hi Team,

Kindly update stubhub map and add these sections: 

• Back Right
• Back Center Righ
• Back Center Left
• Back Left
• Right
• Center Right
• Center Left
• Left
• Front Left
• Front Right
• 

EVENT:

Charley Crockett

Thu, Sep 12, 2024, 7:00 PM

Red Rocks Amphitheatre | Morrison, CO

Stubhub link: https://www.stubhub.com/charley-crockett-morrison-tickets-9-12-2024/event/153241217/?sections=282364...

primary link: https://www.axs.com/events/535746/charley-crockett-tickets

Thanks,

Quiennie

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 1 Texas Rangers parking ticket that shows up in the Listings column but does not show up for buyers when they click on the ticket’s lot. Please make it so that buyers will see the ticket when clicking on the corresponding lot. The ticket is in Lot V.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY New York Yankees at Texas Rangers

Monday, September 02, 2024 | 19:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-9-2-2024/event/152173182...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot V, my listing does not show up on the map as available. It is, however, in the Listings column.

Here is the Listing ID:

ListingID # 7879419356

Thank you for your help. I appreciate it.

Sincerely,

TamY

[SH123]

Hi team,

Kindly asking for your assistance to rename the section Main floor rear and Main floor front to Orchestra Right, Orchestra center and Orchestra Left for the following event;
Andy Grammer 09/13/2024 08:00 PM McCoy Center For The Arts
Stubhub link to the event: https://www.stubhub.com/andy-grammer-new-albany-tickets-9-13-2024/event/154480832/?quantity=0
Primary link to the event: https://my.cbusarts.com/7564?queueittoken=e_cbusartssale3~q_00000000-0000-0000-0000-000000000000~ts_...

Thank you in advance!

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 1 Texas Rangers parking ticket that shows up in the Listings column but does not show up for buyers when they click on the ticket’s lot. Please make it so that buyers will see the ticket when clicking on the corresponding lot. The ticket is in Lot V.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY New York Yankees at Texas Rangers

Tuesday, September 03, 2024 | 19:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-9-3-2024/event/152173186...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot V, my listing does not show up on the map as available. It is, however, in the Listings column.

Here is the Listing ID:

ListingID # 7882389084

Thank you for your help. I appreciate it.

Sincerely,

TamY

[rafael27]

Hello,

Can you please have your map updated to reflect the seated floor on the primary?

EVENT NAME: Janes Addiction & Love and Rockets
EVENT DATE: 10/11/24 at 7p

STUBHUB LINK: https://www.stubhub.com/jane-s-addiction-reno-tickets-10-11-2024/event/155207161/

PRIMARY LINK: https://www.ticketmaster.com/event/170060FFE61D63FD

THANK YOU!!!!!!!

[marylotustix00]

Hi Team,

Seeking your assistance to add correct map with section for below event:

Missing Section:
ADA

Event Name: Clairo
Venue: Frost Amphitheater in Stanford, CA
Event Date & Time: Sun, Oct 6 at 7:00pm

Stubhub Link: https://www.stubhub.com/clairo-stanford-tickets-10-6-2024/event/154566972/

Primary Link: https://tix.axs.com/BTg4EgAAAAAcGbScAgAAAAA6%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fEkZyb3N0IEFtcGhpdGhlYXRlcg...

Thank you!

[SH123]

Hi team,

Seeking your assistance to have the Orchestra section interactive on Stubhub map for the following event;

Max Amini 10/18/24 7pm
Stubhub link to the event: https://www.stubhub.com/max-amini-san-francisco-tickets-10-18-2024/event/153827229/?priceRange=0%2C1...
Primary link: https://www.cityboxoffice.com/orderticketsvenue.asp?p=14406

Thank you in advance!