- Event Name
- Event Date
- Link to the event on our site
- A link to a correct map (if you have one)
We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.
We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.
Rest assured, if it's being posted here, it is being reported right away.
Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.
Thank you!
What can I submit? |
|
What should I NOT submit? |
|
Will I get a follow up? |
No, all requests are reported automatically. |
How are my Requests prioritized? |
Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date. |
12-06-2019
Hello,
Can you please have your map updated to reflect the primary map? This would be for ALL of the this run.
EVENT NAME: Ringling Bros.
EVENT DATE: 1/11/25 at 3p + other dates
STUBHUB LINK: https://www.stubhub.com/ringling-bros-and-barnum-and-bailey-circus-southaven-tickets-1-11-2025/event...
Primary link: https://www.ticketmaster.com/ringling-bros-and-barnum-bailey-presents-southaven-mississippi-01-11-20...
https://www.ticketmaster.com/ringling-bros-and-barnum-bailey-presents-tickets/artist/2962779
Thank you!!!
Hi team,
Seeking your assistance to have the Stubhub map interactive for the following event;
Andy Grammer 09/13/2024 08:00 PM
Stubhub link to the event: https://www.stubhub.com/andy-grammer-new-albany-tickets-9-13-2024/event/154480832/?priceRange=0%2C10...
Primary link: https://my.cbusarts.com/7564?queueittoken=e_cbusartssale3~q_00000000-0000-0000-0000-000000000000~ts_...
Thank you in advance!
Please update the map to include a GA FLOOR. Floor tickets not showing up on interactive map.
$uicideboy$
Crypto.Com Arena- Los Angeles, CA
9/2/24 6:30PM
https://www.axs.com/events/537808/uicideboy-tickets
Hi Team,
Kindly update stubhub map and add these sections:
EVENT:
Charley Crockett
Thu, Sep 12, 2024, 7:00 PM
Red Rocks Amphitheatre | Morrison, CO
Stubhub link: https://www.stubhub.com/charley-crockett-morrison-tickets-9-12-2024/event/153241217/?sections=282364...
primary link: https://www.axs.com/events/535746/charley-crockett-tickets
Thanks,
Quiennie
Hi,
Per the instructions above, I am submitting an appropriate issue here:
"What can I submit?" "Listing(s) not mapping. . . ."
I have 1 Texas Rangers parking ticket that shows up in the Listings column but does not show up for buyers when they click on the ticket’s lot. Please make it so that buyers will see the ticket when clicking on the corresponding lot. The ticket is in Lot V.
Below is the information requested by the Maps Team:
PARKING PASSES ONLY New York Yankees at Texas Rangers
Monday, September 02, 2024 | 19:05
There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot V, my listing does not show up on the map as available. It is, however, in the Listings column.
Here is the Listing ID:
ListingID # 7879419356
Thank you for your help. I appreciate it.
Sincerely,
TamY
Hi team,
Kindly asking for your assistance to rename the section Main floor rear and Main floor front to Orchestra Right, Orchestra center and Orchestra Left for the following event;
Andy Grammer 09/13/2024 08:00 PM McCoy Center For The Arts
Stubhub link to the event: https://www.stubhub.com/andy-grammer-new-albany-tickets-9-13-2024/event/154480832/?quantity=0
Primary link to the event: https://my.cbusarts.com/7564?queueittoken=e_cbusartssale3~q_00000000-0000-0000-0000-000000000000~ts_...
Thank you in advance!
Hi,
Per the instructions above, I am submitting an appropriate issue here:
"What can I submit?" "Listing(s) not mapping. . . ."
I have 1 Texas Rangers parking ticket that shows up in the Listings column but does not show up for buyers when they click on the ticket’s lot. Please make it so that buyers will see the ticket when clicking on the corresponding lot. The ticket is in Lot V.
Below is the information requested by the Maps Team:
PARKING PASSES ONLY New York Yankees at Texas Rangers
Tuesday, September 03, 2024 | 19:05
There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot V, my listing does not show up on the map as available. It is, however, in the Listings column.
Here is the Listing ID:
ListingID # 7882389084
Thank you for your help. I appreciate it.
Sincerely,
TamY
Hello,
Can you please have your map updated to reflect the seated floor on the primary?
EVENT NAME: Janes Addiction & Love and Rockets
EVENT DATE: 10/11/24 at 7p
STUBHUB LINK: https://www.stubhub.com/jane-s-addiction-reno-tickets-10-11-2024/event/155207161/
PRIMARY LINK: https://www.ticketmaster.com/event/170060FFE61D63FD
THANK YOU!!!!!!!
Hi Team,
Seeking your assistance to add correct map with section for below event:
Missing Section:
ADA
Event Name: Clairo
Venue: Frost Amphitheater in Stanford, CA
Event Date & Time: Sun, Oct 6 at 7:00pm
Stubhub Link: https://www.stubhub.com/clairo-stanford-tickets-10-6-2024/event/154566972/
Primary Link: https://tix.axs.com/BTg4EgAAAAAcGbScAgAAAAA6%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fEkZyb3N0IEFtcGhpdGhlYXRlcg...
Thank you!
Hi team,
Seeking your assistance to have the Orchestra section interactive on Stubhub map for the following event;
Max Amini 10/18/24 7pm
Stubhub link to the event: https://www.stubhub.com/max-amini-san-francisco-tickets-10-18-2024/event/153827229/?priceRange=0%2C1...
Primary link: https://www.cityboxoffice.com/orderticketsvenue.asp?p=14406
Thank you in advance!