Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[rafael27]

Hello,

Can you please have your map updated to reflect the seated floor on the primary?

EVENT NAME: Eddie Izzard
EVENT DATE: 10/11/24 at 8p

STUBHUB LINK: https://www.stubhub.com/eddie-izzard-newark-tickets-10-11-2024/event/155151074/

PRIMARY LINK: https://www.ticketmaster.com/event/00006106033C88ED

THANK YOU!!!!!!!

[rafael27]

Hello,

Can you please have your map updated to reflect the seated floor on the primary?

EVENT NAME: Fall Fest: Glorilla
EVENT DATE: 09/28/24 at 7p

STUBHUB LINK: https://www.stubhub.com/fall-fest-hampton-tickets-9-28-2024/event/155201072/?

PRIMARY LINK: https://www.ticketmaster.com/event/01006110E59293FB

THANK YOU!!!!!!!

[rafael27]

Hello,

Can you please have your map updated to reflect the seated floor on the primary?

EVENT NAME: Cece Winans
EVENT DATE: 03/06/25

STUBHUB LINK: https://www.stubhub.com/cece-winans-san-antonio-tickets-3-6-2025/event/155314522/?

PRIMARY LINK: https://www.ticketmaster.com/event/3A006124E97C3F79

THANK YOU!!!!!!!

[asbecker1]

Please correct the Thalia Hall event map for the show below:

EVENT NAME: American Football - 25th Anniversary LP1 Show

EVENT DATE: 9/27/24 (and 9/28/24)

LINK TO EVENT: https://www.stubhub.com/american-football-band-chicago-tickets-9-27-2024/event/153243915/?qid=11c7fa...

https://www.stubhub.com/american-football-band-chicago-tickets-9-28-2024/event/153243916/?qid=11c7fa...

LINK TO CORRECT MAP: https://www.stubhub.com/julien-baker-chicago-tickets-9-25-2024/event/153775233/?quantity=0&PCID=User...

Note: The event map for 9/27/24 and 9/28/24 does not contain the "Seated Balcony General Admission" section although event tickets are specifically sold for the Seated Balcony (at a higher price point) than the standing room only GA. The link I contained in my "LINK TO CORRECT MAP" section contains a different show from that same venue (Thalia Hall), which has that Seated Balcony section separate in the StubHub listing. This seperate section should also be reflected for these two American Football shows.

Thanks!

[mariefe_madrid]

Hi Team,

Requesting for Box section (except Box R4) to be interactive for the event below:

How the Grinch Stole Christmas - Musical

Wang Theatre|Boston, MA

Sat, Dec 14, 2024, 3:30 PM

https://www.stubhub.com/dr-seuss-how-the-grinch-stole-christmas-the-musical-boston-tickets-12-14-202...

https://www.ticketmaster.com/dr-seuss-how-the-grinch-stole-boston-massachusetts-12-14-2024/event/010...

Thank you!

[SH123]

Hi team,

Seeking your assistance to have the sections Main Floor Front 1-4,Main Floor rear 1-3,Loge A-E,Mezzanine A_F and Balcony A-F interactive on Stubhub map for the following event;

Father Mike Schmitz 10/21/24 19:00 Palace Theatre Columbus
Stubhub link to event: https://www.stubhub.com/father-mike-schmitz-columbus-tickets-10-21-2024/event/155149116/?quantity=0&...
Primary link: https://my.cbusarts.com/7852?queueittoken=e_cbusarts~q_65287237-a26a-489f-8bd1-9ad143ea662b~ts_17230...

Thank you in advance!

[katzbautista08]

Hi Team,

Seeking your assistance to add GRANDSTAND SECTION for below event: 

Event Name: TBD at Modesto Nuts Baseball
Venue: John Thurman Field|Modesto, CA
Event Date & Time: Sep 12, 2024, 7:05 PM
Stubhub Link: https://www.stubhub.com/modesto-nuts-modesto-tickets-9-12-2024/event/155291390/?
Primary Link:https://www.ticketreturn.com/prod2new/BuyNew.asp?EventID=346127

Thanks!

[lotus_gaymarie]

Event:

Universoul Circus

Washington Park | Chicago, IL

Fri, Sep 13, 2024, 7:00 PM

Kindly add the event map, there's no map on site.

Link to the event on StubHub.com:

https://www.stubhub.com/universoul-circus-chicago-tickets-9-13-2024/event/153802328/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/070060D5E4296088

Thanks!

[lotus_gaymarie]

Event:
Trap Karaoke: Cleveland
Agora Theatre | Cleveland, OH
Sat, Sep 14, 2024, 7:30 PM

Kindly change Floor and Balcony sections into General Admission.

Link to the event on StubHub.com:

https://www.stubhub.com/trap-karaoke-cleveland-tickets-9-14-2024/event/154966626/

Link to the event from the primary ticket provider:

https://www.axs.com/events/579105/trap-karaoke-cleveland-tickets?skin=agora

Thanks!

[bonnies]

Hi. 

I am unable to upload my tickets as the map of the floor area is inaccurate. Pls help. Thanks!

Event name

Yuki Kajiura LIVE vol.#20 Yuki Kajiura LIVE vol.#20 ～Asia Tour 20th Special SETLIST

Event date:

17th November 2024

Link to the event on our site:

https://www.stubhub.com/yuki-kajiura-kuala-lumpur-tickets-11-17-2024/event/155325514/

Link to the correct map:

https://res.klook.com/image/upload/v1725355197/hnznjztcj29klzw4vnvs.jpg

Thanks!