Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[SH123]

Hi team,

Seeking your assistance to have the sections Center Front Orchestra and ADA section interactive on Stubhub map for the following event;

Intocable: 30 Aniversario Tour 2024 9/21/2024
Stubhub link to the event: https://www.stubhub.com/intocable-atlanta-tickets-9-21-2024/event/153349982/?priceOption=1%2C70%2C20...

Primary link: Intocable: 30 Aniversario Tour 2024 Tickets Sep 21, 2024 Atlanta, GA | Ticketmaster

Thank you in advance!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Jason Isbell and The 400 Unit 8PM
Event Date: 10/19/2024
Issue to Resolve: Please add missing sections AA and BB on Stubhub map
Primary Map Link: https://www.axs.com/events/595984/jason-isbell-and-the-400-unit-tickets
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Lil Wayne Parking 19:00:00
Event Date: 2024-09-21T
Issue to Resolve: Please make all sections interactive/clickable on Stubhub map
Primary Map Link: https://ticketmaster.com/event/090060A7EFBA5BC2
Screenshot of SH error: 

Thanks!

[SH123]

Hi team,

Seeking your assistance to have the sections Floor 1-3,5-9 and 108-112 to be interactive on Stubhub map and also kindly remove sections 201-220 as it's supposed to be not included on the map per primary for the following event;

Junior H 10/05/2024 08:00 PM ShoWare Center
Stubhub link: https://www.stubhub.com/junior-h-kent-tickets-10-5-2024/event/153556082/?quantity=0
Primary link: https://tickets.accessoshowarecenter.com/orderticketsvenue.asp?p=1990&src=&_ga=&_gl=

Thank you in advance!

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ." 

I have 1 Texas Rangers parking ticket that shows up in the Listings column but does not show up for buyers when they click on the ticket’s lot. This happens even when I have deselected the Recommended Listings filter so that I am able to see all available tickets. Please make it so that buyers will see the ticket when clicking on the corresponding lot. The ticket is in Lot A.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Toronto Blue Jays at Texas Rangers

Tuesday, September 17, 2024 | 19:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-9-17-2024/event/15217332...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot A, my listing does not show up on the map as available. It is, however, in the Listings column.

Here is the Listing ID:

ListingID # 7954843332

Thank you for your help. I appreciate it.

Sincerely,

TamY

[mariefe_madrid]

Hi Team,

Requesting to add General Admission Balcony on Stubhub map for the event below:

Aimee Mann

Washington's|Fort Collins, CO

Tue, Nov 12, 2024, 7:00 PM

https://www.etix.com/ticket/p/35854242/aimee-mann-fort-collins-washingtons

https://www.stubhub.com/aimee-mann-fort-collins-tickets-11-12-2024/event/153733264/

Thank you!

[mariefe_madrid]

Hi Team,

Requesting for section 101 and the entire section 200 to be interactive for the event below:

Cigarettes After Sex

Fiddlers Green Amphitheatre|Greenwood Village, CO

Wed, Oct 02, 2024, 7:30 PM

https://www.stubhub.com/cigarettes-after-sex-englewood-tickets-10-2-2024/event/153157003/?sections=4...

https://www.axs.com/events/532101/cigarettes-after-sex-tickets?skin=fiddlersgreen

Thank you!

[lotus_gaymarie]

Event:

Mt. Joy

Madison Square Garden | New York, NY

Sat, Sep 28, 2024, 8:00 PM

Kindly make section 105WC interactive and section label.

Link to the event on StubHub.com:

https://www.stubhub.com/mt-joy-new-york-tickets-9-28-2024/event/152524753/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/3B005F59D0861973

Thanks!

[lotus_gaymarie]

Event:

Mt. Joy

Madison Square Garden | New York, NY

Sat, Sep 28, 2024, 8:00 PM

Kindly make section 105WC interactive and please add section label.

Link to the event on StubHub.com:

https://www.stubhub.com/mt-joy-new-york-tickets-9-28-2024/event/152524753/

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/3B005F59D0861973

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Joe Bonamassa 8PM
Event Date: 11/12/2024
Issue to Resolve: Kindly please include 1st Balcony and 2nd Balcony in section names A-E.
Primary Map Link: https://portland5.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3APCPA%3APCPA24%3AKA111...
Screenshot of SH error: 

Thanks!