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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

schradbw
Team Mascot

Re: Map Errors on Site

Bruce Springsteen at Wrigley Field

9 August 2023

https://www.stubhub.com/bruce-springsteen-chicago-tickets-8-9-2023/event/151473139/?quantity=0

 

In the clickable/usable of Wrigley Field, every section in the 200s (sections 203 thru 232), the map presents a "user problem". For some reason, the programming/mapping has separated each section into segments. And when a user selects a certain section by the section number, only a portion of the section shows. Why? Because the section has been split into smaller sections 0 none with a number showing, no way for the user to know it exists. The net result is a seller doesn't have their tickets shown nor does a buyer know they're available,

For example, when one zooms in on the Wrigley Field map to view section 205, you will see the number 205 and (presumptively) select that section to view seats. What the user does not know - and the map does not indicate - are a small rectangle to the right of the "205 section" and a triangle-like shape to the left - BOTH of which are actually 205 seats but are not included when you select the larger 205 section. in this case, there are 24 (TWENTY-FOUR!!!!) rows in section 205 separated from the main section. In 205 alone, that could be be 156 seats not included when the user selects what he or she believes is the entire availability listing of 205.

 

And that's for 27 sections in the 200s (meaning potentially 4000 seats not "showing") as well as sections around the stadium with similar errors (eg. sections 6, 7, 15-22, 30, 31) where there are lines/separations when there shouldn't be.

 

The answer is simple - when the user selects a number/section, they should see EVERY ROW, EVERY SEAT. 

 

There should be separations, there should be no delineations. The section is the section, there are no dividers.

 

 

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DrDave007
New User

Wrong Venue Map

Queensryche

Snoqualmie Casino

7/21/23

https://www.snotickets.com/orderticketsvenue.asp?p=1737

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dkozar
Stagehand

Re: Map Errors on Site

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update unavailable event map on Stubhub

 

Stubhub Link:

Riverdance Tickets - StubHub

 

Primary Link:

https://event.etix.com/ticket/online/performanceSale.do?performance_id=8164893&method=restoreToken

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dancer40xx
Stagehand

Re: Map Errors on Site

Event Name : Colin Hay 

Event Date : April 7th

Venue : The Sound

City : Del Mar , Ca.

Link to correct mapping : ticketmaster.com

 

floor is seated not general admission , on the current map it shows GA and it should be seated .

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RmOropesa
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add Floor General Admission on the event map for the below event:
 

Event Name: NAV
Venue: MGM Music Hall at Fenway|Boston, MA
Event Date & Time: Fri, Feb 24, 2023, 8:00 PM

StubHub Link: https://www.stubhub.com/nav-boston-tickets-2-24-2023/event/151305492/?quantity=2

Primary Link: https://www.ticketmaster.com/event/01005D82E43D98E8?irgwc=1&clickid=2wLwgxyeexyNW8Rz4TzymxDMUkA2nu06...

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RmOropesa
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add Floor Sections 101, 102, and 103 for the below event;

Event Name: Riverdance
Venue: Findlay Toyota Center|Prescott Valley, AZ
Event Date & Time: Tue, May 02, 2023, 7:00 PM

 

Stubhub Link: https://www.stubhub.com/riverdance-prescott-valley-tickets-5-2-2023/event/151186637/?quantity=2

Primary Link: https://www.ticketmaster.com/event/19005B4CDB2A341C

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ticketmvp
Olympian

Jerry Harrison on 2/26 missing the letters Orch in the section names with Orchestra

StubHub - please stop with all the little ridiculous errors! Jerry Harrison & Adrian Belew REMAIN IN LIGHT on 2/26 has all the listings for Orchestra Right, Orchestra Center and Orchestra Left missing the Orch from the section names so it is showing estra Right, estra Center and estra Left (all missing the Orch). It makes no sense whatsoever why this kind of stuff keeps happening.

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mjfreedman
Waterboy

Re: Map Errors on Site

The seating map for The Convocation Center in Athens, Ohio is incorrect. It had been correct for years and it now appearing as entirely General Admission: https://www.stubhub.com/the-convocation-center-tickets/venue/130085041/

 

Event on February 21: https://www.stubhub.com/ohio-bobcats-basketball-athens-tickets-2-21-2023/event/150485548/

 

Correct seating chart: https://sportstrips.com/ohio-bobcats-tickets-hotels-near-the-convocation-center-ohio-university/

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update sections 1-6 to Floor section only on Stubhub event map.

Kindly refer to primary link provided.

 

Stubhub Link:

Lee Brice Tickets - StubHub

 

Primary Link:

Tribute Communities Centre | Online Ticket Office | LEE BRICE - BEER DRINKING OPPORTUNITY TOUR (even...

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