Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Chelle22]

Hi Team, 

Seeking your assistance to fix parking map for below event:
Event Name: Peter Frampton Parking
Venue: Ameris Bank Amphitheatre Parking, Alpharetta, GA
Event Date & Time:  Jun 27, 2023, 8:01 PM
Stubhub Link: https://www.stubhub.com/parking-passes-only-peter-frampton-alpharetta-tickets-6-27-2023/event/151669...
Primary Link: https://concerts.livenation.com/included-parking-peter-frampton-alpharetta-georgia-06-27-2023/event/...

[Melpik]

Hi

Can you update the map for Hip Hop 50 at Yankee Stadium on Aug 11th

Here is the map from Ticketmaster

Hip Hop 50 Live at Yankee Stadium Tickets Aug 11, 2023 Bronx, NY | Ticketmaster

Here is your listing

Run DMC Tickets - StubHub

[HBD]

Rows are only showing in a few sections. Section 2 is not showing rows, as are six other sections. The scan is one example. Thanks for your help. -Dave

[katzbautista08]

Event Name: Houston Astros at Los Angeles Dodgers
Event Date: 06/23/23 
Issue to Resolve: Please add actual map
Primary Map Link: https://www.ticketsmarter.com/e/los-angeles-dodgers-vs-houston-astros-tickets-los-angeles-6-23-2023-...
Screenshot of SH error:

Thanks!

[RmOropesa]

Hi Team,

Seeking your assistance to add an event map for the below event:

Event Name: Paramore Parking
Venue: Amway Center Parking|Orlando, FL 
Event Date & Time:  Tue, Jun 13, 2023, 7:01 PM

StubHub Link: https://www.stubhub.com/parking-passes-only-bloc-party-orlando-tickets-6-13-2023/event/151197478/?

Primary Link: https://www.ticketmaster.com/event/22005D678B71AF2D

[katzbautista08]

Event Name: Drain
Event Date: 6/13/2023
Issue to Resolve: Please add actual map
Primary Map Link: https://www.stubhub.com/drain-atlanta-tickets-6-13-2023/event/151615053/?

Screenshot of SH error:

Thanks!

[stlblues]

Peppa Pig's Sing-Along Party!
Wed • Oct 04 • 6:00 PM
Family Arena, Saint Charles, MO

https://www.stubhub.com/peppa-pig-s-sing-along-party-saint-charles-tickets-10-4-2023/event/151802724...

https://www.ticketmaster.com/peppa-pigs-singalong-party-saint-charles-missouri-10-04-2023/event/0600...

[Quiennie]

Hi Team,

Please update stubhub map for this event:

Monster Energy OUTBREAK TOUR presents: DRAIN
Jun 13 • Tue • 6:00PM • 2023
Hell Stage at Masquerade Music Park - Complex, Atlanta, Georgia

Stubhub link:

https://www.stubhub.com/drain-atlanta-tickets-6-13-2023/event/151615053/?

primary link:

https://www.ticketmaster.com/monster-energy-outbreak-tour-presents-drain-atlanta-georgia-06-13-2023/...

Thanks,

Quiennie

[Indiana_Jones]

For Jerry Seinfeld in San Francisco at the Chase Center on Nov 3, please update seating chart to show the reserved floor. Thank you

Stubhub Map: https://www.stubhub.com/jerry-seinfeld-san-francisco-tickets-11-3-2023/event/151894080/?quantity=2&s...

Ticketmaster Map: https://www.ticketmaster.com/jerry-seinfeld-and-jim-gaffigan-san-francisco-california-11-03-2023/eve...

[RmOropesa]

Hi Team,

Seeking your assistance to add floor general admission, mezzanine sections, and balcony sections on the event map for the below event: 

Event Name: Joe Kay
Venue: The Danforth Music Hall|Toronto, ON 
Event Date & Time: Sat, Jul 22, 2023, 7:00 PM

StubHub Link:  https://www.stubhub.com/joe-kay-toronto-tickets-7-22-2023/event/151854655/?quantity=2
Primary Link: https://www.ticketmaster.ca/joe-kay-toronto-ontario-07-22-2023/event/10005EBFEE124AAE