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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Chelle22
Zamboni Driver

Incorrect map

Hi Team, 

Seeking your assistance to fix parking map for below event:
Event Name: Peter Frampton Parking
Venue: Ameris Bank Amphitheatre Parking, Alpharetta, GA
Event Date & Time:  Jun 27, 2023, 8:01 PM
Stubhub Link: https://www.stubhub.com/parking-passes-only-peter-frampton-alpharetta-tickets-6-27-2023/event/151669...
Primary Link: https://concerts.livenation.com/included-parking-peter-frampton-alpharetta-georgia-06-27-2023/event/...

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Melpik
Legend

Re: Map Errors on Site

Hi

 

Can you update the map for Hip Hop 50 at Yankee Stadium on Aug 11th

 

Here is the map from Ticketmaster

 

Hip Hop 50 Live at Yankee Stadium Tickets Aug 11, 2023 Bronx, NY | Ticketmaster

 

Here is your listing

 

Run DMC Tickets - StubHub

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HBD
Pit Crew

Map Errors for Dwight Yoakam

Rows are only showing in a few sections. Section 2 is not showing rows, as are six other sections. The scan is one example. Thanks for your help. -Dave

map error.jpg

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katzbautista08
Zamboni Driver

Re: Map Errors on Site

Event Name: Houston Astros at Los Angeles Dodgers
Event Date: 06/23/23 
Issue to Resolve: Please add actual map
Primary Map Link: https://www.ticketsmarter.com/e/los-angeles-dodgers-vs-houston-astros-tickets-los-angeles-6-23-2023-...
Screenshot of SH error:

katzbautista08_0-1686436268154.png

 

Thanks!

Reply
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RmOropesa
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add an event map for the below event:

Event Name: Paramore Parking
Venue: Amway Center Parking|Orlando, FL 
Event Date & Time:  Tue, Jun 13, 2023, 7:01 PM

 

StubHub Link: https://www.stubhub.com/parking-passes-only-bloc-party-orlando-tickets-6-13-2023/event/151197478/?

Primary Link: https://www.ticketmaster.com/event/22005D678B71AF2D

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katzbautista08
Zamboni Driver

Re: Map Errors on Site

Event Name: Drain
Event Date: 6/13/2023
Issue to Resolve: Please add actual map
Primary Map Link: https://www.stubhub.com/drain-atlanta-tickets-6-13-2023/event/151615053/?

Screenshot of SH error:

katzbautista08_0-1686440000122.png

Thanks!

 

Reply
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stlblues
Zamboni Driver

Re: Map Errors on Site

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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Please update stubhub map for this event:

 


Monster Energy OUTBREAK TOUR presents: DRAIN
Jun 13 • Tue • 6:00PM • 2023
Hell Stage at Masquerade Music Park - Complex, Atlanta, Georgia

 

Stubhub link:

https://www.stubhub.com/drain-atlanta-tickets-6-13-2023/event/151615053/?

 

primary link:

https://www.ticketmaster.com/monster-energy-outbreak-tour-presents-drain-atlanta-georgia-06-13-2023/...

 

Thanks,

 

Quiennie

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Indiana_Jones
Pit Crew

Jerry Seinfeld San Francisco

For Jerry Seinfeld in San Francisco at the Chase Center on Nov 3, please update seating chart to show the reserved floor. Thank you

 

Stubhub Map: https://www.stubhub.com/jerry-seinfeld-san-francisco-tickets-11-3-2023/event/151894080/?quantity=2&s...

 

Ticketmaster Map: https://www.ticketmaster.com/jerry-seinfeld-and-jim-gaffigan-san-francisco-california-11-03-2023/eve...

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RmOropesa
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add floor general admission, mezzanine sections, and balcony sections on the event map for the below event: 

Event Name: Joe Kay
Venue: The Danforth Music Hall|Toronto, ON 
Event Date & Time: Sat, Jul 22, 2023, 7:00 PM

 

StubHub Link:  https://www.stubhub.com/joe-kay-toronto-tickets-7-22-2023/event/151854655/?quantity=2
Primary Link: https://www.ticketmaster.ca/joe-kay-toronto-ontario-07-22-2023/event/10005EBFEE124AAE

Reply
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