StubHub Community

TeamStubHub · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mrapt102 · ‎09-08-2023

Hello,

Can you please add the floor specs for the following event:

10/14/23 at 730p

AEW Collision

Huntington Center

Toledo, OH

Your Link: https://www.stubhub.com/aew-collision-toledo-tickets-10-14-2023/event/152214357/?quantity=2

Event Link: https://www.ticketmaster.com/aew-collision-toledo-ohio-10-14-2023/event/08005F1606906073

Thanks!

aj123 · ‎09-02-2023

Hi Team,

Seeking your assistance to update the map, there should be no bayview section and skyline section. The map should only be consisting of sections Marina Left, Marina Center, Marina Right, San Diego Row, Parkside Left, Parkside Center, Parkside Right, Bridgeview Left, Bridgeview Center and Bridgeview Right for below event:

Event Name: Airborne Toxic Event
Venue: The Rady Shell at Jacobs Park, San Diego, CA
Event Date & Time: Dec 08, 2023, 7:30 PM

Stubhub Link: https://www.stubhub.com/the-airborne-toxic-event-san-diego-tickets-12-8-2023/event/152251511/?sectio...
Primary Link: https://www.theshell.org/plan-your-visit/seating-chart/

Thank you!

katzbautista08 · ‎09-02-2023

Event Name: Arc Music Festival - 3day Passes
Event Date: 09/02/23
Issue to Resolve: Please update actual map (add ICON VIP PLUS)
Primary Map Link: https://arcmusicfestival.frontgatetickets.com/event/q89ud0xhedtvolbe
Screenshot of SH error:

Thanks!

lotus_gaymarie · ‎09-03-2023

Event: Stephen Sanchez Parking 10/13/23

Kindly update the event map - please add North Lot and Main Lot.

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-stephen-sanchez-indianapolis-tickets-10-13-2023/event/15...

Link to the event from the primary ticket provider:

https://concerts.livenation.com/event/05005E33B76B390C

Thanks!

lotus_gaymarie · ‎09-03-2023

Event: Stomp 06/11/24

Kindly make the event map interactive.

Link to the event on StubHub.com

https://www.stubhub.com/stomp-sioux-falls-tickets-6-11-2024/event/152125765

Link to the event from the primary ticket provider:

https://wpmi-3encore.shop.secutix.com/selection/event/seat?perfId=10228790287069&productId=102287895...

Thanks!

Melissa8 · ‎09-03-2023

Anatomy of a Fall, Toronto, Sept. 7, 5 pm - incorrect seat map. This event has assigned seating, but it presently shows as "General Admission". Correct seat map is here: https://www.mirvish.com/de/cache/theatres/1/RAT-2022-VenueAccessSeatingMap.pdf

Link to event: https://www.stubhub.ca/anatomy-of-a-fall-toronto-tickets-9-7-2023/event/152189546/