Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Washbiz95]

I'm trying to sell 2 tickets for 

NASCAR Grant Park 165 and The Loop 110 - 2 Day Weekend Pass (July 6-7)

Chicago Street Course Chicago, Illinois, USA. But the Zone of the seats I have are not an option to select. You're missing Zone North Frontstretch Reserved. 

[Kaela]

Please correct interactive seating map for this listing asap, thanks.  

PASSENGER - Massey Hall, Toronto, On, Canada - Thurs August 22 2024

StubHub Link - https://www.stubhub.ca/passenger-toronto-tickets-8-22-2024/event/152891590/?quantity=2&sections=1576...

Correct Map Link on Ticketmaster - https://www.ticketmaster.ca/passenger-all-the-little-lights-anniversary-toronto-ontario-08-22-2024/e...

[mrapt102]

Hello,

Can you please have your floor updated on your map to reflect the primary?

EVENT NAME: Maddie and Tae

EVENT DATE: 09/28/24 at 8p

STUBHUB LINK: https://www.stubhub.com/maddie-tae-warren-tickets-9-28-2024/event/153766045/?quantity=2

PRIMARY LINK: https://www.ticketmaster.com/maddie-tae-warren-ohio-09-28-2024/event/050060CB989E3B8E

THANK YOU!!!

[mariefemadrid]

Hi Team,

Requesting to update the parking map for the event below:

Minnesota Twins Parking

Target Field Parking|Minneapolis, MN

Tue, Jun 18, 2024, 6:41 PM

https://www.stubhub.com/parking-passes-only-minnesota-twins-minneapolis-tickets-6-18-2024/event/1521...

Thank you!

[pmarenson]

Please add the Reserved Loge Section. Thanks.

Cuco

Riviera Theatre- Chicago, IL

10/6/24 7:30PM

https://www.stubhub.com/cuco-chicago-tickets-10-6-2024/event/153763319/

https://www.axs.com/events/593590/cuco-tickets

[pmarenson]

Please add the GA PIT section. Thanks.

Qveen Herby

10/31/24 7:30PM

the Novo- Los Angeles, CA

https://www.stubhub.com/qveen-herby-los-angeles-tickets-10-31-2024/event/153705665/?quantity=0

https://www.axs.com/events/586126/qveen-herby-tickets

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Stereophonic  7PM 
Event Date: 08/02/24
Issue to Resolve: Please make REAR MEZZANINE a single section as shown on the primary.
Primary Map Link: https://tickets.broadwaydirect.com/tickets/series/783736/stereophonic-1011133?startDate=08-02-2024
Screenshot of SH error: 

Thanks!

[bonnies]

- Event Name:
Aespa
Singapore Indoor Stadium

- Event Date:
20th July 2024, Saturday, 4pm

- Link to the event on our site:
https://www.stubhub.com/aespa-singapore-tickets-7-20-2024/event/153606088/

- A link to a correct map (if you have one):
Event link: https://ticketmaster.sg/activity/detail/24sg_aespa
Seat map:
https://static.ticketmaster.sg/images/activity/field/24sg_aespa_344bc4f5fd2181a7ce001ab2e0768e14.jpg

The map of the stage in the StubHub link is inaccurate and affects the perceived view of the stage for the seats at the side and the standing pen at the back. Please rectify. Thanks!

[mrapt102]

Hello,

Can you please have your map updated to reflect the primary?

EVENT NAME: Joe Gatto

EVENT DATE: 09/27/24 at 7p

STUBHUB LINK: https://www.stubhub.com/joe-gatto-savannah-tickets-9-27-2024/event/153775223/?clickref=1100lyCgJ3W4&...

PRIMARY LINK: https://www.ticketmaster.com/joe-gatto-lets-get-into-it-savannah-georgia-09-27-2024/event/0E0060C6A2...

THANK YOU!!!

[Sellingtheshow]

Kevin Hart 

Key Bank State Theater, Cleveland, OH

November 15 &16, 2024

https://www.stubhub.com/kevin-hart-cleveland-tickets-11-15-2024/event/153433923/ 

There is a discrepancy in that the seating chart matches the venue, but StubHub isn't allowing tickets to post for sale in the Dress Circle Left, which is actually Orchestra left on the venues ticket sales page. It's confusing, but it makes row K tickets look like they are far from the stage, when they are actually tenth row. Thanks for looking into it.