StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

mariefe_madrid · ‎09-15-2023

Hi Team,

Requesting to update map seat for the event below:

National Geographic Live - The Untold Story of Sharks

Nordstrom Recital Hall|Seattle, WA

Mon, May 13, 2024, 7:30 PM

https://www.stubhub.com/national-geographic-live-seattle-tickets-5-13-2024/event/152292287/?quantity...

https://cart.seattlesymphony.org/25585/25587?queueittoken=e_2324seasononsale~q_33feb348-0d2a-43c7-87...

Thank you!

mariefe_madrid · ‎09-15-2023

Hi Team,

Requesting to update the ORCHESTRA (Front Orchestra/RearOrchestra section of the event below:

Esperanza Spalding

Schermerhorn Symphony Center|Nashville, TN

Tue, Sep 26, 2023, 7:30 PM

https://tickets.nashvillesymphony.org/8641/8662

https://www.stubhub.com/esperanza-spalding-nashville-tickets-9-26-2023/event/151759169/?quantity=2

Thank you!

aj123 · ‎09-15-2023

Hi Team,

Seeking your assistance to add a map for below event:

Event Name: Aladdin
Venue: Segerstrom Center for the Arts - Segerstrom Hall, Costa Mesa, CA
Event Date & Time: May 09, 2024, 7:30 PM

Stubhub Link: https://www.stubhub.com/aladdin-ballet-costa-mesa-tickets-5-9-2024/event/151602403/?quantity=2
Primary Link: https://seats.scfta.org/single?id=27242

Thank you!

Ean1879 · ‎09-16-2023

Hello,

Incorrect map is posted for:

Event - Sessanta: Primus, Puscifer and A Perfect Circle
Date- 4/18/2024

Event link: https://www.stubhub.com/primus-san-diego-tickets-4-18-2024/event/152294891/?quantity=2

Seating is incorrect for the Marina section at the front. It is NOT Pod/table seating. There should be rows A through BB.

Correct chart - https://www.theshell.org/media/uploads/Seating%20Charts/shell_7400_all-finalrv1.pdf

agerber1 · ‎09-16-2023

Event Name: Dave Chappelle
Event Date: October 29, 2023

Incorrect Map:
https://www.stubhub.com/dave-chappelle-tampa-tickets-10-29-2023/event/152307032/

Correct map: https://www.ticketmaster.com/dave-chappelle-live-tampa-florida-10-29-2023/event/0D005F1CD52BC623

tixed36 · ‎09-16-2023

Michigan at Michigan State Spartans Football

October 21, 2023

Map is incorrect. Division between sections 24/23 is the 50 yard line. Looking at field, current map is skewed to the right making section 23 seats look worse. Example: Looking at field, I am five seats left of tunnel in 23 and I am at 45 yard line.

Current map:Michigan State Spartans Football Tickets - StubHub

Correct map: #8 Washington at Michigan State Tickets in East Lansing (Spartan Stadium) - Sep 16, 2023 at 5:00pm |...