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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

websales
Rookie

Re: NEW Map Errors on Site

Please add parking lot #12 “Longworth Hall Lot” under Additional Parking (as seen on their website) to your map for the remaining Cincinnati Bengals home games:

  • Bengals vs. Ravens @ Paul Brown Stadium, Cincinnati, OH 12/26/2021 @ 1 pm 
  • Bengals vs. Chiefs @ Paul Brown Stadium, Cincinnati, OH 1/2/2021 @ 1 pm

We have listed several of these passes on your site and want the customer to be aware of where the lot is located. 


Primary Website: https://www.bengals.com/stadium/parking-and-directions

 

StubHub :

https://www.stubhub.com/cincinnati-bengals-cincinnati-tickets-12-26-2021/event/104828023/

https://www.stubhub.com/cincinnati-bengals-cincinnati-tickets-1-2-2022/event/104828026/

 

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websales
Rookie

Re: NEW Map Errors on Site

Today will be the best day to sell suites for the Championship game on January 10

 

Suites need to be added to the interactive map for Lucas Oil Stadium in Indianapolis.

 

We have a US24A suite to sell for the College football national championship game and it would be mutually beneficial to your organization and ours if a potential purchaser can see the suite locations.

 

This is big dollar item and a potential purchaser isn’t going to drop 6 figures without knowing exactly what they are buying.

 

Here is a link to the most detailed map I could find showing the actual suite numbers:

https://www.ticketmaster.com/monster-jam-indianapolis-indiana-04-09-2022/event/05005B0A98DB1AED

Note: Suites for Lucas Oil Stadium are located between the 200 and 300 levels as well as above the 400 level.

 

StubHub Link: https://www.stubhub.com/college-football-playoff-indianapolis-tickets-1-10-2022/event/104949074/ 

 

Please follow up once the suites are added. 

 

Thank you and appreciate your help!!!

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zbark
Stagehand

Re: NEW Map Errors on Site

Your map is wrong for Andrea Bocelli at Pechanga Arena on June 15, 2022
The actual event map:
https://pechangaarenasd.com/event/andrea-bocelli-06-15-2022/
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websales
Rookie

Re: NEW Map Errors on Site

Kid Rock @ Riverbend Music Center, Cincinnati, OH - 8/17/22 7 PM

 

The PIT section is listed as GA on your website. The PIT for this show is reserved. 

 

Stubhub Link: https://www.stubhub.com/kid-rock-cincinnati-tickets-8-17-2022/event/105180945/?sid=1849029

 

Primary Website Link: https://www.ticketmaster.com/kid-rock-with-special-guest-foreigner-cincinnati-ohio-08-17-2022/event/...

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websales
Rookie

Re: NEW Map Errors on Site

Please add a map for the below event. 

 

85 West Music Festival presents Janet Jackson & New Edition @ Lynn Family Stadium, Louisville, KY 5/7/22 @ 7 pm

 

Primary Website: https://seatgeek.com/85-west-music-festival-presents-janet-jackson-and-new-edition-tickets/louisvill...

 

StubHub Link: https://www.stubhub.com/janet-jackson-louisville-tickets-5-7-2022/event/105245487/ 

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StubPrestige
Team Mascot

Re: NEW Map Errors on Site

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zbark
Stagehand

Re: NEW Map Errors on Site

The seating map, specifically the floor components, for Casting Crowns event on 5/17/22 at VyStar Veterans Memorial Arena are not being displayed correclty. Please revise to match the correct map at https://www.ticketmaster.com/casting-crowns-feat-we-the-kingdom-jacksonville-florida-05-17-2022/even...

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ab999
Pit Crew

Re: NEW Map Errors on Site

Is there an updated link for reporting map errors?  I clicked on the above link https://support.stubhub.com/en/support/solutions/articles/61000276500-event-map-is-wrong

and it just sends me to the general support link of https://my.stubhub.com/contactus/

 

Calling a customer service agent on the phone is probably not the best way to explain a mapping error.  The links are very long and the agent will not be familiar with the venue (because there are too many venues for the agents to know them all).   A web form would be much more efficient than the general support link.

 

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gjrant
Backup Singer

Re: NEW Map Errors on Site

Please correct the following map:


Why Don't We Good Times Only Tour Fort Worth TX on July 30, 2022.

 

INCORRECT MAP: https://www.stubhub.com/event/150219994 

 

CORRECT MAP: https://www.ticketmaster.com/why-dont-we-the-good-times-fort-worth-texas-07-30-2022/event/0C005CB1F3...

 

Thank you. @TeamStubHub 

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ticketdude2
Zamboni Driver

Re: NEW Map Errors on Site

https://www.stubhub.ca/nurse-blake-toronto-tickets-10-17-2022/event/105254220/

 

Old Venue Map is being used, Orchestra Sections are not split into 6 sections anymore just 3 (right,center and left)

 

https://www.livenation.com/venue/KovZpa3yBe/the-danforth-music-hall-events?event_id=G5vZZ9FxIaNpa#se...

 

this applies to all reserved seating events at The Danforth Music Hall

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Read about the changes here