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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Eyeficom
New User

Incorrect artist

IMG_1722.png

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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to update the map seat of the event below:

Kenny G

Nashua Center for the Arts|Nashua, NH

Sun, Dec 03, 2023, 7:00 PM

 

https://www.stubhub.com/kenny-g-nashua-tickets-12-3-2023/event/152161568/

https://www.etix.com/ticket/p/6939682/kenny-g-miracles-holiday-and-hits-nashua-nashua-center-for-the...

Thank you!

Reply
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valleymonger
Stagehand

Re: Map Errors on Site

Laker map - unable to click on sections for some reason. Los Angeles Laker tickets. Was looking 12/25 specifically but I'm sure it's for other dates as well. Have to be able to click on a section. 

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katzbautista08
Zamboni Driver

Re: Map Errors on Site

Event Name: Blue October 8PM
Event Date: 12/3/23
Issue to Resolve: Please update map base on the primary link.
Primary Map Link: https://event.etix.com/ticket/online/performanceSale.do?cobrand=rave&_gl=1*bm4o2q*_gcl_au*MTI1ODIxOD...
Screenshot of SH error: 

katzbautista08_0-1701302976986.png

 

Primary map: 

katzbautista08_1-1701303001368.png

Thanks!

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FLCathy
Stagehand

Re: Map Errors on Site

Can you please update this listing to include the correct seat map?   Thank you so much.

 

Demetri Martin

Tampa Theatre

Friday, February 02
8:00pm

Venue Listing with correct map: https://tampatheatre.org/live/demetri-martin-the-joke-machine-tour/

Stubhub listing with no map: https://www.stubhub.com/demetri-martin-tampa-tickets-2-2-2024/event/152430658/

 

Reply
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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Please update stubhub map and add section Green Lots for this event: 

 


PARKING PASSES ONLY Disney On Ice presents Magic in the Stars
Jan 25 • Thu • 7:00PM • 2024
United Center Parking Lots, Chicago, Illinois, USA

 

stubhub link: https://www.stubhub.com/parking-passes-only-disney-on-ice-chicago-tickets-1-25-2024/event/152355374/...

 

primary link: https://spothero.com/search?kind=event&id=817464

 

Thanks,

 

Quiennie

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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to update the map seat for the event below:

Disney On Ice: Find Your Hero

Simmons Bank Arena|North Little Rock, AR

Sat, Apr 13, 2024, 11:00 AM

 

https://www.stubhub.com/disney-on-ice-wayfinding-with-moana-north-little-rock-tickets-4-13-2024/even...

https://www.ticketmaster.com/disney-on-ice-presents-find-your-north-little-rock-arkansas-04-13-2024/...

Thank you!

Reply
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mrapt102
Rookie

Re: Map Errors on Site

Hello,

 

Can you please have the floor section of your map updated to match the primary?

 

EVENT NAME: Sebastian Maniscalco

EVENT DATE: 09/18/24 at 730p

 

STUBHUB LINK: https://www.stubhub.com/sebastian-maniscalco-new-york-tickets-9-18-2024/event/152659823/?quantity=4&...

 

PRIMARY LINK: https://www.ticketmaster.com/sebastian-maniscalco-it-aint-right-tour-new-york-new-york-09-18-2024/ev...

 

Thank You!!!

Reply
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mrapt102
Rookie

Re: Map Errors on Site

Hello,

 

Can you please have your floor section updated to match the primary?

 

EVENT NAME: Sebastian Maniscalco

EVENT DATE: 12/04/24 at 730p

 

STUBHUB LINK: https://www.stubhub.com/sebastian-maniscalco-estero-tickets-12-4-2024/event/152494328/?clickref=1101...

 

PRIMARY LINK: https://www.ticketmaster.com/sebastian-maniscalco-it-aint-right-tour-estero-florida-12-04-2024/event...

 

THANK YOU!!!

Reply
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mrapt102
Rookie

Re: Map Errors on Site

Hello,

 

Can you please have the floor map updated to match the primary?

 

EVENT NAME: Theo Von

EVENT DATE: 02/07/24 at 730p

 

STUBHUB LINK: https://www.stubhub.com/theo-von-university-park-tickets-2-7-2024/event/152654628/?quantity=4

 

PRIMARY LINK: https://www.ticketmaster.com/theo-von-return-of-the-rat-university-park-pennsylvania-02-07-2024/even...

 

Thank You!!!!

Reply
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