Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mrapt102]

Hello,

Can you please have your map updated to reflect the GA primary?

EVENT NAME: Feid

EVENT DATE: 5/11/24 at 8p

STUBHUB LINK: https://www.stubhub.com/feid-phoenix-tickets-5-11-2024/event/153067652/?quantity=0

PRIMARY LINK: https://www.ticketmaster.com/feid-ferxxocalipsis-tour-2024-phoenix-arizona-05-11-2024/event/19006047...

THANK YOU!!!

[cswboss]

Event Name:  Los Angeles Lakers at LA Clippers

Event Date:   02/28/2024

https://www.stubhub.com/los-angeles-lakers-los-angeles-tickets-2-28-2024/event/151770126/

Lakers and Clippers both play at Crypto.com Arena,but have different seating charts depending on the home team. This game is a Clippers home game, but the mapping is for Lakers home game which has a different layout. 

Here is the correct LA Clippers home game layout.

https://www.stubhub.com/los-angeles-clippers-los-angeles-tickets-2-25-2024/event/151770122/

[mrapt102]

Hello,

Can you please have your map updated to match the primary and its seated Pit?

EVENT NAME: Brett Young

EVENT DATE: 7/5/24 at 7p

STUBHB LINK: https://www.stubhub.com/brett-young-durant-tickets-7-5-2024/event/153067110/?clickref=1011lyh9Gkuo&u...

PRIMARY LINK: https://www.ticketmaster.com/brett-young-durant-oklahoma-07-05-2024/event/0C006048E2FC41D7

THANK YOU!!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Philadelphia Orchestra Carmina  at 2pm
Event Date: 3/17/24
Issue to Resolve: Please update time to 2PM
Primary Map Link: https://www.ensembleartsphilly.org/SmartSeat/Index?itemNumber=52140#/
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Shen Yun  at 2pm
Event Date: 3/14/24
Issue to Resolve: Please update map and divide ORCHESTRA section into 3parts. (ORCHESTRA LEFT, ORCHESTRA CENTER AND ORCHESTRA RIGHT)
Primary Map Link: https://tickets.shenyun.com/event/schedule/shenyun-2024-philadelphia-2024-3-14-2pm?_tuid=670851af-4c...
Screenshot of SH error: 

Thanks!

[Mauflores]

Hi Team,

Asking for your assistance in updating the parking map for this event, please add this section:

3 MIAMI CENTRAL GARAGE

Event: Miami Heat Parking

Venue: Kaseya Center Parking
Date: Thu, Apr 04, 2024, 7:31 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-miami-heat-miami-tickets-4-4-2024/event/151768000/?quant...

Primary Link:  https://spothero.com/search?kind=event&id=794389&view=dl

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Bad Religion and Social Distortion  6PM
Event Date: 5/11/2024
Issue to Resolve: Please update map and be clickable/interactive (GA Balcony)
Primary Map Link: https://www.axs.com/events/520237/bad-religion-and-social-distortion-tickets
Screenshot of SH error: 

Thanks!

[mariefemadrid]

Hi Team,

Requesting for Camry Lot North and South to be Camry Lot only and 4 Runner Lot South, North and West to be 4 Runner Lot only for the parking event below:

Denver Nuggets Parking

Ball Arena Parking|Denver, CO

Wed, Feb 14, 2024, 7:01 PM

https://www.stubhub.com/parking-passes-only-denver-nuggets-denver-tickets-2-14-2024/event/151769044/...

https://www.ticketmaster.com/ball-arena-event-parking-nuggets-vs-denver-colorado-02-14-2024/event/1E...

Thank you!

[mrapt102]

Hello,

Can you please have your map updated to reflect a seated floor?

EVENT NAME: Justin Timberlake

EVENT DATE: 12/10/24 at 730p

STUBHUB LINK: https://www.stubhub.com/justin-timberlake-north-little-rock-tickets-12-10-2024/event/153055757/?quan...

PRIMARY LINK: https://www.ticketmaster.com/event/1B0060472A288030

THANK YOU!!!

[Mauflores]

Hi Team,

Please update the map for this event and these sections:

General Admission
VIP Table ORCHESTRA 2
VIP Table ORCHESTRA 3

Maoli
The UC Theatre
Berkeley, CA
Sat, Mar 02, 2024, 8:00 PM

Stubhub Link:https://www.stubhub.com/maoli-berkeley-tickets-3-2-2024/event/152951180/

Primary Link: https://www.etix.com/ticket/p/38675043/maoli-berkeley-the-uc-theatre