Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[SH123]

Hi team,

Kindly asking for your assistance to make the sections below interactive on StubHub map for this event;

Event name and date: Grupo Firme 10/18/24

200
S11-S20
117
FL11
111
S1-S10
VIP N1-N3
VIP S1-S3

Stubhub link: https://www.stubhub.com/grupo-firme-palm-desert-tickets-10-18-2024/event/153275788/?priceOption=1%2C...

Primary link to event: Grupo Firme - La Ultima Peda Tickets Oct 18, 2024 Palm Desert, CA | Ticketmaster

Thank you in advance!

[SH123]

Hi team,

Kindly asking for your assistance to have the Stubhub map corrected and add the North and GA Pit section. An aldo make the sections below interactive for this event;

Event name and date: Dean Lewis 5/17/2025
Sections need to be interactive;
201-206
210-218
103-107

Stubhub link: https://www.stubhub.com/dean-lewis-laval-tickets-5-17-2025/event/153716773/?priceOption=1%2C49%2C555...

Primary link: Dean Lewis Tickets May 17, 2025 Laval, QC | Ticketmaster

Thank you in advance!

[rafael27]

Hello,


Can you please have the floor updated to reflect the floor on the primary?


EVENT NAME: Alabama
EVENT DATE: 12/07/24

STUBHUB LINK: 

PRIMARY LINK: https://www.ticketmaster.com/event/0C0061027A5355B3

THANK YOU!!!!!!!

[Zreel02]

Hi team,

Please change map of below event. See attached map image for reference!

Johnny Marr

Cathedral Theatre at the Masonic Temple - Detroit in Detroit, MI

Tue, Oct 15 at 6:30pm

Stubhub link: https://www.stubhub.com/johnny-marr-detroit-tickets-10-15-2024/event/153556472/

Primary link: https://www.axs.com/events/559837/johnny-marr-james-tickets?skin=masonic

Thank You!

[mariefemadrid]

Hi Team,

Requesting to update one of North Terrace R3 to North Terrace R2 for the event below:

Suki Waterhouse

Greek Theatre - Los Angeles|Los Angeles, CA

Wed, Oct 23, 2024, 8:00 PM

https://www.stubhub.com/suki-waterhouse-los-angeles-tickets-10-23-2024/event/153529680/?sections=146...

https://www.axs.com/events/555112/suki-waterhouse-tickets

Thank you

[Mauflores]

Hi Team,

Seeking your assistance to add event map for below event:

Event Name: Godsmack
Venue: Simmons Bank Arena, North Little Rock, AR
Event Date & Time: Oct 01, 2024, 7:00 PM

Stubhub Link: https://www.stubhub.com/miller-lite-vibe-room-north-little-rock-tickets-10-1-2024/event/153572054/?

Primary Link: https://www.ticketmaster.com/godsmack-north-little-rock-arkansas-10-01-2024/event/1B0060A8EE717BC9

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ."

I have 4 Los Angeles Dodgers parking tickets that show up in the Listings column but do not show up for buyers when they click on map lots. Please make it so that buyers will see the tickets when clicking on the lots. In this case, all 4 tickets are in General Parking.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Pittsburgh Pirates at Los Angeles Dodgers

Friday, August 09, 2024 | 19:10

https://www.stubhub.com/parking-passes-only-los-angeles-dodgers-los-angeles-tickets-8-9-2024/event/1...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on the General Parking lots, none of my listings show up. They are, however, dispersed throughout the Listings column.

Here are my Listing IDs:

ListingID # 7771346298

ListingID # 7771342825

ListingID # 7771338717

ListingID # 7771332154

In July and so far this month, the Maps Team has provided needed help. Thank you for that (if you choose to continue this streak). I appreciate you.

Sincerely,

TamY

[Quiennie]

Hi Team,

Kindly update SH map and add General Admission Berm for the event below:

Everett AquaSox at Hillsboro Hops
Aug 09 • Fri • 7:05PM • 2024
Ron Tonkin Field, OR, USA

stubhub map: https://www.stubhub.com/hillsboro-hops-hillsboro-tickets-8-9-2024/event/152545894/

primary link: https://mlb.tickets.com/?agency=MILB_MPV&orgid=42409&pid=9308087#/event/9308087/seatmap/?selectBuyer...

Thanks,

Quiennie

[SH123]

Hi team,

Kindly asking for your assistance to have the sections below interactive on Stubhub map for this event below;

Event name and date: Koe Wetzel 09/25/24

301
303-317
320
205
105
107
109
111
113
215
115
117
121
320
Pit Right
Sec B

Stubhub link: https://www.stubhub.com/koe-wetzel-alexandria-tickets-9-25-2024/event/153349717/

Primary link to the event: https://www.ticketmaster.com/event/1B006075DC936579

Thank you in advance!

Thank you in advance!

[SH123]

Hi team,

Kindly asking for your assistance to add the ADA (Accessible) seating on Stubhub map for this event below;

Event name and date: Lorna Shore 10/4/24
Stubhub link to event: https://www.stubhub.com/lorna-shore-san-antonio-tickets-10-4-2024/event/153570971/?priceOption=1%2C1...
Primary link: https://www.etix.com/ticket/p/83887501/lorna-shore-san-antonio-boeing-center-at-tech-port

Thank you in advance!