Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Sleepy Hallow and Sheff G  08:00 PM
Event Date: 09/25/2024
Issue to Resolve: Requesting to please add missing sections for the event below on Stubhub map.                                                                                      Sections to be added: VIP ADMISSION, VIP BOOTH, VIP SUITE
Primary Map Link: https://www.etix.com/ticket/p/48567083/sleepy-hallow-sheff-g-dont-sleep-while-its-lit-tour-hartford-...
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Charli XCX  0730PM
Event Date: 10/22/2024
Issue to Resolve: Please make section 215 and other sections that is not clickable be clickable/interactive.
Primary Map Link: https://www.ticketmaster.com/charli-xcx-troye-sivan-present-sweat-portland-oregon-10-22-2024/event/0...
Screenshot of SH error: 

Thanks!

[1717]

University of North Dakota Hockey Mens

Should have a South and North Club section marked. I have tickets and they are SC1, SC2, NC1, and NC2

Therefore, when those tickets are posted for sale SC1 and SC2 should map to South Club. NC1 and NC2 sections should map to North Club.

https://www.ticketmaster.com/university-of-north-dakota-mens-hockey-grand-forks-north-dakota-03-08-2...

https://www.stubhub.com/north-dakota-fighting-hawks-hockey-tickets/performer/131130?homeAwayFilterTy...

[1717]

Error is actually only for the 10/5/24 game.

https://www.stubhub.com/augustana-vikings-men-s-hockey-grand-forks-tickets-10-5-2024/event/155062304...

Update map for that game and mark it as a home game. To show like this:

https://www.stubhub.com/north-dakota-fighting-hawks-men-s-hockey-grand-forks-tickets-10-25-2024/even...

[1717]

However, for all events Sections SC1, SC2, NC1, and NC2 still need to be added to be selected when listing tickets and they need to map to North or South Clubs correctly.

[mariefe_madrid]

Hi Team,

Requesting to add A to J section on Stubhub map for the event below:

Wild N Out

Desert Diamond Arena|Glendale, AZ

Sat, Sep 28, 2024, 8:00 PM

https://www.stubhub.com/wild-n-out-live-tour-2024-glendale-tickets-9-28-2024/event/153892677/?sectio...

https://www.ticketmaster.com/event/190060E198851A68

Thank you!

[RoxanneWorsham]

HI THERE

I am sorry to keep bothering you, but I have made multiple requests and they are still incorrect.  I need the correct mapping levels so I can upload the pdf tickets. I SURE APPRECIATE ALL OF YOUR HELP!

All three of the below mentioned concerts have three levels of tickets

GENERAL ADMISSION

EARLY ENTRY

VIP

PHIL WICKHAM

Phil Wickham

03 Dec • Tue • 19:00 • 2024

Water of Life Community Church, Fontana

High demand

https://www.stubhub.com/phil-wickham-fontana-tickets-12-3-2024/event/155279629/?quantity=2

Phil Wickham

05 Dec • Thu • 19:00 • 2024

Maranatha Chapel, San Diego

High demand

https://www.stubhub.com/phil-wickham-san-diego-tickets-12-5-2024/event/155275354/?quantity=2

06 Dec • Fri • 7:00 pm • 2024

Maranatha Chapel, San Diego

https://www.stubhub.com/phil-wickham-san-diego-tickets-12-6-2024/event/155246836/?quantity=2

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Franco Escamilla  8PM
Event Date: 9/28/2024
Issue to Resolve: Requesting to please make all sections be clickable/interactive on Stubhub map
Primary Map Link: https://www.ticketmaster.com/event/1C005F8B94B12162
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Seether  17:30 
Event Date: 10/11/24
Issue to Resolve: 

Requesting to please add missing sections for the event below on Vividseats:

Seether 10/11/24 17:30
Sections to be added: VIP 1, VIP 2, VIP 3

Primary Map Link: https://mesaamp.com/Online/
Screenshot of SH error: 

Thanks!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: William Beckmann 0730PM

Event Date: 09/27/24
Issue to Resolve:

-Please change the time from 0830PM to 0730PM on Stubhub map

-Additionally, kindly please add missing sections: VIP TERRACE, VIP PORCH 1-11, VIP TERRACE
Primary Map Link: https://www.etix.com/ticket/p/63972056/william-beckmann-helotes-floores-country-store

Screenshot of SH error: 

Thanks!