Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[pmarenson]

Please put up the correct seating map

Ken Carson

8/7/24

Masonic Temple Theatre- Detroit, MI

https://www.stubhub.com/ken-carson-detroit-tickets-8-7-2024/event/153493377/

https://www.axs.com/events/552580/ken-carson-tickets

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: REO Speedwagon  8PM
Event Date: 5/4/24
Issue to Resolve: Please update and change location for this event  from El Reno to  "Concho, OK"
Primary Map Link: https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/selectPerformance?performance_id=7...
Screenshot of SH error: 

Thanks!

[pmarenson]

Please fix the map. Should be Reserved seating throughout.

Regina Spektor

7/3024 8PM

The Wellmont Theatre- Montclair, NJ

https://www.stubhub.com/regina-spektor-montclair-tickets-7-30-2024/event/153464195/?quantity=2&secti...

https://www.ticketmaster.com/an-evening-with-regina-spektor-montclair-new-jersey-07-30-2024/event/02...

[CDolotina]

Seeking your assistance to update BERM section. There should be no numbered section in it.

Event Name: Columbus Clippers
Venue: Worcester Red Sox Polar Park Worcester, MA
Event Date & Time: Sat, Jun 22, 2024, 4:05 PM
Stubhub Link:  https://www.stubhub.com/worcester-red-sox-worcester-tickets-6-22-2024/event/152365274/?priceOption=1...

[CDolotina]

Screen shot from primary map

[aj123]

HI Team,

Please, kindly make section FLOOR interactive on the Stubhub Map for below event.

Our Last Night

Hard Rock Live - Orlando|Orlando, FL

Fri, May 24, 2024, 7:15 PM

Stubhub Link : https://www.stubhub.com/our-last-night-orlando-tickets-5-24-2024/event/152451184 

Primary Link : https://www.ticketmaster.com/our-last-night-presents-the-covers-orlando-florida-05-24-2024/event/220... 

Thank you!

[Travisburt]

Alanis Morissette show

Coastal Credit Union Music Park at Walnut Creek

Raleigh NC

June 27, 2024

listing ID 7343742000

VIP Box 80 is available from the drop downs in 90% of listings

not visible here. This promoter must be using older info

let me know when this listing is edited from Box 77 to 80

[mariefemadrid]

Hi Team,

Seeking your assistance to add the missing Sections ( 201-208, 301-306, 101-402) for below event:

Event Name: Isaiah Rashad
Venue: The Tabernacle, Atlanta, GA
Event Date & Time: May 24, 2024, 9:00 PM

Stubhub Link: https://www.stubhub.com/isaiah-rashad-atlanta-tickets-5-24-2024/event/153436953/

Primary Link: https://concerts.livenation.com/isaiah-rashad-cilvia-demo-10-year-atlanta-georgia-05-24-2024/event/0...

Thank you!

[mrapt102]

Hello,

Can you please have your map updated to reflect the floor on the primary?

EVENT NAME: El Alfa

EVENT DATE: 12/08/24 at 8p

STUBHUB LINK: https://www.stubhub.com/el-alfa-fairfax-tickets-12-8-2024/event/153507436/?quantity=0&sections=38906...

PRIMARY LINK: https://www.ticketmaster.com/el-alfa-el-mejor-del-planeta-fairfax-virginia-12-08-2024/event/15006097...

THANK YOU!!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Elevation Worship 0730PM
Event Date: 7/31/2024
Issue to Resolve: Please update and change location to "Capital One City Parks Foundation SummerStage, New York, NY"
Primary Map Link: https://www.ticketmaster.com/elevation-worship-new-york-new-york-07-31-2024/event/00006066D8ED49EE
Screenshot of SH error: 

Thanks!